Crusader Vehicles Limited Avis 

Used Kevin for the second time. So easy told him what I wanted. He didn’t upsell me. The van was delivered quickly and without delay or stress.

What can I say? Blown away! After months of contacting and waiting for a response from companies who were advertising the very van I was after (Global vans I asked you three times and several months and several times going down the line you still haven’t come back to me for a van you advertise as having) , I asked a friend who he got his van from? Crusader Vans. I called and spoke to Josh at about 4pm on a Friday afternoon, hoping to hear something back the following week. 40 minutes later Josh called me back with the van I wanted, great spec and fair price. Throughout the process they have been helpful and prompt to respond to all queries.
Their only failing was not to highlight all the other services that they offer, like car leasing and the internal mats and car seats I’m now getting via them for my new van.

I’ve a feeling that it’s Joshes company as he’s the only person who ever answers the phone.

From the outset my enquiry was treated with warmth and enthusiasm and I was given a detailed resume of the history, preparation and warranty associated with the vehicle purchase. Staff at Crusader were always polite and ready to answer any query over the week it took to process the purchase.

Great people to deal with
Jon was there with any thing I needed to know
Will be using again

Great experience and knowledgable staff.

I had a very disappointing experience with Crusader Cars. I was assured during a phone conversation that my vehicle was ready and would be delivered on a specific date. Based on this, I made arrangements accordingly. However, on the day of delivery, I received an email canceling the order without any prior warning or follow-up, leaving me without a vehicle and no options.

Despite their claims that delays are outside their control and that they spent hours trying to resolve the issue, I found the entire process to be unprofessional and misleading. Interestingly, I was able to source an identical vehicle from Audi within just two days, which suggests that the original delivery timeline was more flexible than they claimed.

Furthermore, I was charged a processing fee despite the service not being delivered as promised. Their justification about hours spent on paperwork and follow-ups doesn’t justify charging a fee for a service that was never fulfilled. I believe I was unfairly penalised for circumstances beyond my control and for their inability to meet their commitments.

Overall, I would not recommend Crusader Cars. Their communication was poor, promises were not kept, and their handling of the situation was unsatisfactory. Potential customers should be cautious before engaging with this company, as you may end up disappointed and out of pocket.

Knowledgeable staff
Jon was very kind and patient in helping me through the leasing process. Personable & friendly.

Nice friendly company, easy to deal with, trustworthy and professional.

Horatio was very helpful and arranged everything very smoothly from the test drive to delivery.

My 9th year with crusader and I know I have peace of mind

Very good customer service from start to finish, 5 star communication and 5 star price. We use contract hire vehicles a lot and this was first time with crusader and also one of the easiest orders we've placed.

Incredibly helpful and knowledgeable team. We asked for multiple quotes multiple times and the team kept delivering until we landed on the vehicle that was right for us. Thank you!

I think the service has been 1st class . Supplied me a spare wheel on request . Sorted all little problems out with out any fuss.Will recommend them and Adam Smith has been most helpful to me thank you. Yes one more thing new air con replacement excellent..

This was the first time I used Crusader Vehicles to buy a van, the hole experience went so smoothly from start to finish. Staff were so helpful sorted my finance and delivery and the vehicle was excellent value and looked amazing.

Simon was very helpful, I gave him a call because we urgently needed a van for a new service engineer, he sourced and delivered the Transit Custom in less than 2 weeks.
Thank you Simon

We’ve worked with Shaun Wares multiple times now, and the service has been consistently excellent. His communication is outstanding — always clear, prompt, and professional, which makes the entire process seamless from start to finish.

We recently received two more vehicles from him, and once again, everything was handled smoothly and efficiently. Delivery was quick, the process was hassle-free, and the pricing is always very competitive.

It’s a pleasure doing business with Shaun. Highly recommend!

This was my second van lease through crusader vans and Kevin.
Faultless service yet again.
Kevin found me a great deal on my transit custom and the whole process was smooth, even arranged my old van to go back a month early and coordinate the exchange for the same day.
Crusader and Kevin will be my goto for future leases.
Thank you.

Excellent Service from Horatio who was extremely helpful and very responsive to our initial queries and specification requests.
After spending months communicating with various vehicle manufacturers and chasing information, it was a breath of fresh air speaking with Crusader-vans who quickly responded, were very polite and not at all pushy.