The matter of the wrong being despatched has now been resolved satisfactorily in that CSS have sent the correct item at no extra charge - very kind & reasonable gesture. I have ordered items from them... Voir plus
L'entreprise a répondu
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Great value and prompt dispatch but tracking feature didn’t work until after delivery.
Awful service. Order 3 dying colours for my hair and received only one and paid carriage higher than the price! Now that of no use as I need 3 and need to order different shade elsewhere
L'entreprise a répondu
Fabulous. Really pleased with our hostess station. Loved the communication from this company, even more so the video of the sign being printed - which i added to our Facebook page. Speedy delivery too... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits capillaires
- Magasin d'articles de coiffure pour hommes
- Fournisseur de produits de beauté
- Salon de coiffure
Écrit par l'entreprise
CSS Salon Supplies & Services is one of the UK’s most leading distributors within the beauty, barber and hair industry since 2015. At CSS, our goal is to bring comfort and authenticity to your salons and give you all the latest tools you need to make magic happen.
Coordonnées de contact
50 Bridge Street, G5 9HU, Glasgow, Royaume-Uni
- 00441414201651
- Info@csssalonsupplies.com
- csssalonsupplies.com
4,2
Bien
155 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Great value and prompt dispatch but…
Great value and prompt dispatch but tracking feature didn’t work until after delivery.
9 juin 2026
Fast & great customer support
27 mai 2026
Awful service
Awful service. Order 3 dying colours for my hair and received only one and paid carriage higher than the price! Now that of no use as I need 3 and need to order different shade elsewhere
27 mai 2026
Réponse de Combined Salon Supplies and Services (CSS)
Dear Customer,
Thank you for your feedback.
We can confirm that your order was processed and one tube of Indola 1000.1 was dispatched to you. Unfortunately, the remaining two tubes were out of stock, and as we were unable to confirm when they would become available again, a full refund was issued for those items on 28/05/2026.
We apologise for any disappointment caused and appreciate your understanding.
Kind regards,
Css Admin Team
Thank you CSS
The matter of the wrong being despatched has now been resolved satisfactorily in that CSS have sent the correct item at no extra charge - very kind & reasonable gesture. I have ordered items from them previously & without any problem. Many thanks to all the admin team at CSS
12 mai 2026
Réponse de Combined Salon Supplies and Services (CSS)
Dear Customer,
We sincerely apologise for the inconvenience caused.
After reviewing your case, we contacted you directly and arranged for the correct 6-inch Haito Basix Scissors to be sent to you. We did this at no additional cost and without requesting the return of the 5.5-inch scissors you originally received.
We have also provided the tracking details for the replacement shipment.
We are sorry for the error and appreciate your patience while we resolved this matter.
Kind regards,
Css Admin Team
Ordered 3 different hair gels from CSS
Ordered 3 different hair gels from CSS. Fantastic prices and delivered within the week. Great service.
8 mai 2026
Réponse de Combined Salon Supplies and Services (CSS)
Dear Alex,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you were pleased with our prices, delivery service, and overall experience. Your feedback is greatly appreciated and motivates us to continue providing the best possible service.
We look forward to serving you again in the future.
Kind regards,
Css Admin Team
Réponse de Combined Salon Supplies and Services (CSS)
Dear Saima,
Thank you for your kind review.
We're delighted to hear that you were pleased with the variety of colours available and the quality of the hair colour products. Your feedback is greatly appreciated.
We look forward to serving you again soon.
Kind regards,
Css Admin Team
Placed my order and 2 hours later it…
Placed my order and 2 hours later it arrived at my door.
30 avril 2026
Réponse de Combined Salon Supplies and Services (CSS)
Dear Alec,
Thank you for your wonderful review.
We're delighted to hear that your order arrived so quickly and that you were happy with the service. We truly appreciate your feedback and are pleased we could exceed your expectations.
We look forward to serving you again in the future.
Kind regards,
CSS Admin Team
Product ordered 25th April
Product ordered 25th April, still hasn't arrived on 3rd of May.
25 avril 2026
Réponse de Combined Salon Supplies and Services (CSS)
Dear Customer,
Thank you for your feedback.
We have reviewed the tracking information for your order, which confirms that it was successfully delivered by Royal Mail on 09/05/2026 at 11:17 AM by Crewe Delivery Office.
As the parcel was delivered and marked as received by the carrier, the order was fulfilled as dispatched.
Kind regards,
Css Admin Team
Réponse de Combined Salon Supplies and Services (CSS)
Dear Kelly,
Thank you for your positive review.
We're delighted to hear that your order arrived quickly and met your expectations. We truly appreciate your feedback and your support.
We look forward to serving you again soon.
Kind regards,
Css Admin Team
Good range to choose from.
Always an excellent range available & competitively priced. Arrived very quickly.
8 avril 2026
Réponse de Combined Salon Supplies and Services (CSS)
Dear Pauline,
Thank you for your kind review.
We're delighted to hear that you were pleased with our range of products, competitive pricing, and quick delivery. Your feedback is greatly appreciated.
We look forward to serving you again in the future.
Kind regards,
Css Admin Team
Réponse de Combined Salon Supplies and Services (CSS)
Thank you so much for your kind feedback! We’re really pleased to hear that you were happy with our service and delivery speed. Your support means a lot to us, and we hope to serve you again soon.
Satisfactory price and relatively fast…
Satisfactory price and relatively fast delivery considered I ordered it at new year
30 décembre 2025
Réponse de Combined Salon Supplies and Services (CSS)
Thank you for your feedback! We’re glad to hear you were happy with the price and that the delivery time met your expectations, especially given the New Year period. We really appreciate your support and hope to see you again soon.
I am extremely disappointed with my…
I am extremely disappointed with my experience with CSS Salon Supplies.
After placing an order, I was notified that it had been delivered. However, when I checked, the parcel was not there. The FedEx tracking showed that the item was left outside, marked as “signed for” without any visible signature, and provided no GPS confirmation, which is contradictory and does not constitute secure delivery.
When I contacted CSS to report non-receipt, I fully cooperated with their requests and provided a utility bill solely to verify my address. Despite this, I was informed that the document was “not legitimate,” without any explanation, and my case was escalated as potential fraud. I found this accusation distressing and wholly disproportionate.
CSS refused to clarify what was supposedly wrong with the document, declined to resolve the missing delivery, and repeatedly stated the matter was “closed,” while implying police involvement but providing no Crime Reference Number. Responsibility was repeatedly deflected to the courier, despite the retailer being responsible for ensuring secure delivery.
The handling of this issue was unprofessional, intimidating, and lacked transparency. I would strongly caution other customers, particularly regarding delivery disputes and customer service practices.
15 décembre 2025
Avis spontané
Réponse de Combined Salon Supplies and Services (CSS)
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’re unhappy with your experience.
After a full investigation, we can confirm that the parcel was delivered successfully. The courier provided photographic delivery evidence confirming that the parcel was left at the delivery address. Based on this confirmation, we advised that a refund could not be issued.
Following this, a refund claim was raised with the payment provider under a different name. This claim was reviewed independently and was ultimately rejected, as it was determined that the delivery had been completed correctly.
We understand how frustrating delivery issues can be, and we would like to reassure customers that we take every case seriously. We have been in business for many years and place great importance on our reputation. Whether an order is £1 or several hundred or several thousand pounds, every customer is equally important to us, and we always aim to act fairly and transparently based on the evidence available.
Thank you again for your feedback.
Really bad quality no happy at all and…
Really bad quality no happy at all and thay never refund you
3 décembre 2025
Réponse de Combined Salon Supplies and Services (CSS)
Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.
We’d like to clarify that the order was dispatched with full tracking, and the delivery progress including confirmation of delivery is available via the tracking link provided in the order confirmation. This shows that the parcel was delivered successfully.
Regarding refunds, these are assessed in line with our policy and the delivery confirmation provided by the courier. As the order shows as delivered, a refund was not applicable in this case.
We always encourage customers to contact us directly so we can review any concerns in detail and offer appropriate support where possible. Thank you for taking the time to share your comments.
Highly Recommend
I have been using CSS Salon Supplies for a few years now for hair product and I 100% recommend them. They are professional, efficient and honest. They communicate quickly and deliver exactly what you ask for at a competitive price. Highly Recommend!
24 septembre 2025
Réponse de Combined Salon Supplies and Services (CSS)
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience with our products and service over the years. Your support and recommendation mean a great deal to us, and we look forward to continuing to serve you for many more years to come.
Réponse de Combined Salon Supplies and Services (CSS)
Thank you for your feedback! We’re glad to hear your order arrived quickly and hope the gift was well received. We really appreciate your support!
Michaels shaving
I discovered by chance online and ordered some shaving and grooming products I like to keep my hair short and I shave every single day so I thought I would give the guys a go their prices were reasonable it's like having a barbers shop at home would highly recommend graet service lovely people
29 juillet 2025
Products came quickly
Products came quickly, kept upto date with shipping and the products were really big and smelled amazing so strong and last for a while.
NYC IMMORTAL hair gel.
28 juin 2025
excellent service and product range
25 juin 2025
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