CuddleCo Avis 161

Ordered baby nursery furniture with a two week delivery date promised. We booked the delivery slot end of April to then receive a text message to say there wasn’t going to be any stock until end of August when we would then be prioritised for delivery! Would not recommend

I was anxious after I ordered from CuddleCo and then saw the Trustpilot reviews, but in the end I had nothing to worry about!
I ordered two pieces of children’s furniture with next day delivery. Received both the next day. They were delivered by courier DHL, who bought them up to our 3rd floor flat (pieces small enough for one man delivery and we have a lift) boxes and items in excellent condition, lovely well made pieces and I’m very happy with them! Would order from here again.

Great company, great people and amazing products! Managed to get everything together for our new baby using cuddle co. Great quality and looks great! 🤩 thankyou!

Great changing mat. Much thicker than others on the market. Very lovely to look at and fits perfectly in my nursery.

Second purchase from Cuddleco. Fabulous products and brilliant service

I rarely leave negative reviews, but my experience with CuddleCo has been so poor that I feel others should be aware.

I purchased a piece of furniture from CuddleCo, but on the day of delivery, 10 April 2026, I decided to return it after choosing an alternative item. I tried calling multiple times to arrange the return, but no one answered. I had no choice but to email instead.

Eventually, a DHL collection was arranged, and I received a text confirming collection for Friday 24 April between 4:02pm and 5:02pm. I made sure I was home well in advance, but no one arrived.

Communication has been incredibly poor throughout. Emails have either been ignored or responded to after significant delays. Over two weeks after I first contacted CuddleCo to arrange the return, the item still has not been collected.

I then spent even more time trying to contact DHL. Calls were repeatedly disconnected, and their WhatsApp service was completely unhelpful, offering only automated messages that incorrectly stated the parcel was "out for delivery." Speaking to an actual person appeared impossible.

The item is still sitting in my home, uncollected. DHL did not arrive on Friday, Saturday, or Sunday. I contacted CuddleCo again for assistance and, once again, received no response.

This has honestly been one of the worst customer service experiences I have ever had. The lack of communication, poor organisation, and complete absence of urgency or accountability have been incredibly frustrating. I would strongly urge potential customers to think carefully before purchasing, particularly if there is any chance you may need customer support after placing an order.

If I could leave zero stars I absolutely would!

Stay away from this awful place. I ordered a doona witch never arrived I’ve been in contact with them multiple times and they keep ignoring me refuse to give a refund, £269 down the drain I’m heavily pregnant and all they have done is cause stress, they was happy to investigate the situation and ones they seen there wasn’t any evidence I received it they went ahead and ignored me. And now won’t answer me. 100% don’t recommend absolutely awful customer service and awful shop in overall

Ordered six pieces of furniture - we've had issues with half of them so far.

Two furniture products arrived with damaged parts and one came in the wrong colour.

No one from CuddleCo is responding to us. Who knows how many other issues we'll find - we're running out of space to open all the boxes!

Their 1 day SLA, 24/7 availability, Mon-Fri 9-4:30pm live chat is all rubbish - they are never online, never reply and I've followed up many times.

Shocking how many issues we're having - baby is due to arrive any day now and we're worried we'll be be stuck with this damaged and mismatching furniture forever and be out of pocket!

Happy to update review if CuddleCo would respond and resolve our order issues asap!
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Order 1: via Boots
Order number: 822251873
Item: Clara Bedside Table - Cashmere & Ash
Batch: FS091025UK
Parts: 5 and 16

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Order 2: via Very
Order number: 3000 1195 0852 (Case ref: 19080053)
Item: Clara Luxe 3-Piece Furniture Set - Cashmere & Ash

6 Drawer Dresser Changer (Damaged Parts)
Batch: MP140825UK
Damaged Parts: 4 and 20

3 Door Triple Wardrobe (Incorrect Parts)
Batch: MP140825UK
Incorrect Parts: Box 1 of 3 (Wrong colour - we’ve received White/Ash)

I placed my order on March 24, 2026, I still don't have it. It came in a damaged box the first time around. It had to be sent back. The second time it was shipped in parts and its still not fully here. At this point I'm not sure when will I have a cot ready for my baby. And also not sure how did I receive a review link before I even got my order. So if the customer support team is reading it please could you help.

AVOID. Customer service atrocious. I almost applaud the inventiveness in how they avoid you requesting a return, but it’s bordering on the illegal.

The response to this claims the collection was ‘missed’ when it fact no collection attempt was ever made - as the company has indeed acknowledged in their email. This company is plain dishonest. DO NOT PURCHASE ANYTHING FROM THEM.

I recently purchased the Etta nursing chair and matching stool after seeing so many great reviews online, and it has made such a difference to my feeding routine.

It arrived next-day and my husband had it assembled in under 30 minutes. The chair is incredibly comfortable and supportive, especially for my back and arms, which has made nursing so much easier.

Since using it, I’ve been able to gently rock my newborn to sleep several times without needing to feed him, which has been amazing. I would highly recommend to any new parent.

I am pleased to update my previous review of 13th March that our delivery of nursery furniture finally arrived. The quality is good, it looks great and was easy to assemble.

I hope this isn't a scam company as my experience to date has been totally awful and I certainly won't be ordering ANYTHING from them in the future. Have been waiting over a month for a delivery of Nursery furniture and still waiting with no date given after they cancelled on the morning!! Really shocking service.

Don't order from here - scam company. I placed an urgent over night order for a mattress and it's been 6 days and the time HAS NOT EVEN SHIPPED. My poor baby has no mattress!!! Emailed customer service four times and no response!!!! I need my money back to buy another mattress!!!!!!!!!!

Wouldn’t recommend - took over 6 weeks to arrange a collection for an item I didn’t want, and then 2 months to get a refund both of which took endless chasing.

Hi there!

I don't usually write reviews but I really wanted to for CuddleCo. They went above and beyond in their customer service, which is really rare to find these days, and I really want other Mums to know!

I bought two mattresses with them for my twins, and it turned out there were some bumps in them.

Cuddle Co were really fantastic - they accepted returns even though it was way past the date (I had an emergency C section and was late on everything), and then when I had another issue, they also replaced the mattress - again.

I felt in really good hands all the way through, and they were really kind, like ensuring that I had the new mattresses, and only booking the return after when it worked for me, etc.

Thank you CuddleCo!

Terrible service , messing around with delivery , then on day that furniture was due to be delivered they emailed to say it was going to be refunded , after having my money for over a week. Tried to contact company numerous times and had no response so after being messed around ended up with no furniture on date of delivery and no refund so I can order alternative furniture .

Avoid CuddleCo! I received a damaged baby cot full of scratches, and their 'customer service' is nonexistent. I’m stuck in an automated loop where they tell me to email the very address I am already contacting. Terrible experience and a total lack of accountability!

Great quality products. Ordered crib and Moses basket mattresses from here and they are so soft, perfect for newborn baby.