Curly Characters Avis 

This is my second order made with Curly Characters. Fully aware of the timescale and was in no rush to receive my order. Item was delivered after 12 weeks - yes it is a long time to wait but my God the sign is beautiful! The owner is really talented and the signs are incredibly well made and made to last. Again, I’m a very happy customer.

I selected a “ready to post” item, had a fast reply to confirm it was available & sent across the money. After not receiving the item within the postage time I decided to politely message to see if I’d understood correctly (that it was ready to post) or whether it classed as a 10 week wait, in which case that would have been fine. It was confirmed that the item was ready to post & she was just unwell at the moment - completely understand!
Weeks later I have sent various messages with no response, politely asking if I could have an update. I’m not an unfair person, actually I think this is my first bad review ever! If the communication was better I wouldn’t have felt the need to leave one and would have worked on resolving the issue! £20 isn’t a lot of money in the grand scheme of things, but on maternity leave every penny is needed so I will now be needing to work out how to be refunded this amount. A shame as the pieces look beautiful, but doesn’t look like I’ll be finding out.

Still waiting for an order I placed on 7th June. Understood 10 week lead time but now over 18 weeks.
No response from company via email or Instagram despite several attempts.
Can now assume I won't be receiving my order or my money back.
Please avoid this business!!

No item received after four months. No reply to WhatsApp or Instagram messages. The 5* reviews here all have very similar themes around how the seller is clear on her 10 week turnaround time and has been experiencing family issues... Going back to 2023. There are lots of small sellers out there who manage their workloads to meet turnaround times and keep customers informed of delays. Even if this is a genuine seller and items are being made, the service is shocking. Avoid at all costs.

I ordered beginning of June 2025, received my order yesterday at my local inpost. I contacted Chloe via Instagram a few times before getting a reply. However, a few days later she text me confirming she was starting my order. Responds on text a lot quicker, can only imagine she’s inundated with orders. Completely understand things happen, plans change and also trying to spend time away from work. Definitely bare with it, if you have ordered.
It was well worth the wait, it’s so pretty!!

Small businesses like this, need to supported more and understood.

Thanks again and I will order again🫶🏼

I placed an order via her website and then sent a polite message asking for confirmation of order and money. My first three messages were ignored so I asked for a refund. She sent a reply saying a family member was ill and she didn't understand why I was asking for a refund when the turn around time was 10 weeks. I explained the lack of confirmation was the reason and sent my details for a refund. She replied, calling me selfish. She said she would refund me when she 'got 5 minutes' and I am still waiting. Wish I'd read these reviews first. I would give zero stars if I could. I am reporting her to trading standards and suggest others do the same. I'm so disappointed that someone could just essentially steal my hard earned money. She has ignored further messages. I'd love to know if there is any legal action that can be taken considering how many people she has scammed. No option to comment on instagram posts either which I find interesting! DO NOT ORDER FROM THIS 'BUSINESS'

2nd time of ordering the beautiful knitted names and once again I haven’t been disappointed. Absolutely gorgeous and delivered perfectly. Thank you so much once again Chloe.

If I could give 0 stars I would.
Horrendous customer service. Incorrect order finally received after over 4 months and no contact after this despite multiple messages and emails. Do not waste your money with this awful business!

Ordered our item at the end of may, was happy to wait the turnaround time as we like the personalised design. We are now well over the 10 week turnaround period and still nothing!! Emailed 3 times and instagram messaged but hasnt replied, seemingly just doing certain orders as they feel like it and not fulfilling all orders. Luckily only cheap so no real loss but would seriously avoid and choose maybe pricey alternatives for a more successful outcome. Will continue to message to see if the item will eventually turn up. So frustrating to see the instagram page so active yet no response from them. Such a joke.

Placed an order on January 1st… couldn’t wait to receive my items, I ordered 3 items and received none! I was so polite and patient in every message, i originally waited 11 weeks (after the suggested 10 week turnaround) then received a message to say the wool was out of stock so to pick new colours… I did…didn’t complain at the timeframe as I would rather of had the items than a refund. Waited another 4-6 weeks and had been messaging on Instagram, WhatsApp and email and never got any response again. So frustrating as I was really looking forward to receiving them. It’s awful how someone can do this to people and just take their money! I’ve never encountered a company like this! TIP TO ANYONE - PayPal will only refund you if you apply before 6 months from order date, some banks only 4 months!! Therefore don’t allow yourself to be fooled into waiting longer due to this person messaging you with a “stock issue”.
Will be reporting to trading standards!
Truly don’t know how this person can live with ripping people off the way they do and continue to post and advertise on social media!

I so was excited to order a sign for my babies bedroom door, I placed my order at the end of March and I was happy to wait the 10 week turnaround for such a lovely item.
I ignored the negative reviews on trustpilot as there were some positive reviews and I liked the personalised sign so much.
We are now at the end of August so 20 weeks later and I have not received my order. I have emailed Curly Characters three times and messaged twice. All I asked for was an update on my order. Sadly, I have had no response.
Curly characters have taken my money and not fulfilled the order and continue to regularly advertise their business. It seems that they choose which orders to complete and which ones to ignore. Buyers beware that you may lose your money!
Those that have bought via PayPal, you may be able to claim your money back if you don’t receive your order.

I placed an order 21/6/2025, expecting my order to arrive week ending 30/8/2025.
After initial problems with payment link to pay via my bank, l paid for my order via PayPal.
I have contacted Chloe numerous times asking for confirmation in receipt of payment NO RESPONSE, I accepted turnaround times 6-10 weeks so l was not asking for updates on my order.
Constantly checking my account and my order was showing 'order pending' then 'order in progress' and l checked today and status is now showing 'no orders to show' ,l don't know what's going on.
I have messaged via my order, direct messaged Chloe several times still no reply.
I read reviews after placing my order but decided to give Chloe benefit of the as doubt as there were some positive reviews.
However l think l may be on of the unfortunate few that will not receive their expected order.
Contact/customer service is zero which l believe is very important part of a business.
I will however will anxiously and hopefully wait until the 30th August to see if l receive my order as it is a gift for a baby shower l am attending on the 30th.

Received my items in the turnaround time as stated, fantastic customer service and absolutely beautiful items . Thank you so much

If I could rate 0 stars I would!
Ordered in April and didn’t get my order until end of July! I was constantly ignored, whilst I was chasing to see if my order had been made/ delivered I couldn’t get an answer but the account was still active constantly have sales and promotions put on her stories to entice more people to buy! I finally got an answer in July and received nothing but rude & condescending comments!

Wish I could give 0 stars. Placed 3 orders with the seller, the first being in December 2024 , was super patient and polite with seller as expected 6-10 week turnaround but still waiting. Raised disputes with PayPal due to not receiving order and lack of communication for second 2 orders, was unable for first as time had passed. Seller then stated I would still not be receiving my first order as I had raised disputes for the other 2 and this had cost her money, so claimed we were “ square “ laughable really. Wish I could attach screenshots to show the poor service and attitude to customers. Seller is constantly posting screenshots of conversations with unhappy customers on her story - not surprised. Strangest thing is, I actually saw my custom order on her story - so she has made it and just not sent it? Bizarre. Avoid, avoid, avoid!!

I made an order back in May 2024, I chased the order in October 2024 with no response. I made further communication in December and January also no response. I managed to get ahold of her email from a previous order I got a response in January saying she no longer made what I had initially ordered, which I was not told about however, I changed my order to something she does do although have since tried to get ahold of her February, March, April, May, July and again this week on both Instagram and via her email and still no response. I had asked for a refund back in April but still nothing. Was very understanding with the order issues originally but this is not acceptable with the said ‘10 week turn around’ we are now approaching 15 months! Very poor.

Its been 5 months , item was never sent/made. I have messaged 5 times and i am ignored! AVOID! SCAM!

Made an order on 11/03 - it’s now 27/07 and still no refund and/or products. I messaged back in May (a few days off 10 weeks) and advised that the website stated 6-8 weeks; she said it was a 10 week turnaround however was delayed. It has been over 19 weeks and still nothing. I request a refund almost a month ago to no response. I wish I checked the reviews beforehand rather than going off a recommendation.

3 beautiful handmade names, ordered and delivered around 10 week wait mark, however communicated when messages etc. zero issues, and will 100% be ordering from again.

Don’t order from this company. I wish I had read the reviews prior to purchasing however, from her website and social media this company appeared legit however is nothing but a scam.
I placed an order on the 2nd February when her turn around time stated 6-8 weeks and have never received my items.
Chloe contacted me in April stating she had changed her colours and no longer had the colours I chose to which I then chose new colours as she informed me she was making my order that weekend.
Following this Chloe ignored all my messages regarding my order, I contacted her on text, email , through PayPal AND Instagram on several occasions all to which have never been responded to.
This company continues to advertise products and sales however cannot provide people with orders they have paid for.
Customer service is absolutely shocking, and I would avoid purchasing at all costs unless you want to give money away. I requested a refund on multiple occasions and also tried to get my money back through PayPal with no success. Please don’t make the same mistake I did buying from this seller.