Been using curology for 5+ years now and it has rescued my skin from terrible acne in the beginning and maintained clear skin since then. Recently received a bottle with a broken pump and reached out;... Voir plus
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Stassie did great informing me of their procedures for billing when I came to ask for a refund due to an unexpected charge. She refunded me the amount and was very professional.
Customer service was awesome. I had two issues with the post office not being able to deliver my package and customer support responded so quickly to help me reship my package. I really appreciate the... Voir plus
They send an email after your trial ends letting you know that your full size product will ship soon. But after that, they don't notify you when you'll be charged or when your next product will be shi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Clinique dermatologique
- aussi dans
- Pharmacie
Écrit par l'entreprise
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Coordonnées de contact
369 Hayes St, 94102, San Francisco, Etats-Unis
- 415-200-2060
- hello@curology.com
- curology.com
3,8
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Great customer service!
I meant to cancel my subscription but didn’t get to it in time and they were amazing! Customer service is absolutely great and quick.
31 janvier 2025
Avis spontané
customer service is fantastic
customer service is fantastic! they respond quickly and help as much as possible
28 janvier 2025
Avis spontané
why can’t i customize my package
it’s helped my skin tremendously how ever i have an issue. i need to talk to a real person. i can’t fully customize my package. the amount of cleanser i have is ridiculous i have TWO unopened bottles, but i need to keep receiving the moisturizer. why is there no solution? why is it packaged together? why i am i limited in customization when i pay nearly 100 dollars for this package?
25 janvier 2025
Avis spontané
Réponse de Curology
Hi there! I'm so sorry for any confusion in regards to adjusting your subscription plan. We'd be happy to help discuss your options and ensure you only receive the moisturizer, feel free to contact us here at success at hello@curology.com or via SMS at (415) 200-2060 at any time.
Quick customer service!
21 janvier 2025
Avis spontané
Extremely helpful and understanding
Extremely helpful and understanding. I couldn’t have asked for a better outcome.
10 janvier 2025
Avis spontané
I did not agree to a subscription
I did not agree to a subscription. After seeing the dollar amount I agreed to change within seconds I tried to log back in to cancel and oddly enough I couldn’t log in. Buckle up curology you’ve messed with the wrong person.
25 décembre 2024
Avis spontané
Réponse de Curology
Hi there! I am sorry to hear about this. Our members are required to agree to our terms of service before signing up with Curology. However, you're free to cancel at any time! If you have trouble logging in, you can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!
Horrible experience!!!!!!
I hate their subscription system. You are forced to schedule a shipment without option to skip the month. I was charged at 2:00 am and I texted them right away to cancel the shipment and be refunded, their reply was the order was already shipped and they couldn’t cancel the order. How can they ship orders without checking emails or customer requests? They don't allow the packages to be returned either, so I'm being forced to keep a package that I don't want and that's not cheap at all. Don’t waste your time and money with this!!!!!!!!!!
19 décembre 2024
Avis spontané
Réponse de Curology
Good afternoon! I am sorry to hear about your experience with the Curology subscription. Kindly note we do have the ability for members to adjust shipment dates ahead of a scheduled shipment to avoid any unwanted shipments or charges. If you ever have any issues with your account or shipments, you can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!
Quick response time
26 novembre 2024
Avis spontané
The Curology Team is amazing
I’ve been ordering skincare products from Curology for 5 years now. I’ve never had a bad experience. My most recent package got stollen and I reached out directly to the Curology team. They responded in less than 30 minutes to my initial message and sent me a new package the next day. They were very kind, helpful, and efficient!! I would recommend this company any day. The products are amazing and so is their team!
20 novembre 2024
Avis spontané
Expensive and bad customer service
I didn't receive a text or email stating that a shipment was going to be processed which they usually do prior to shipment for any adjustments to products or shipping dates. They went ahead without authorization and billed out the shipment (which is expensive) and then stated they would not refund my payment or allow me to return the product.
20 novembre 2024
Avis spontané
Réponse de Curology
Good afternoon! I'm sorry to hear this. Please note we don't offer pre-shipment email alerts but SMS alerts are available upon request. I'd be happy to further assist with your account and see if these are enabled. I'll also be more than happy to find a solution for you. Please know if you ever have any issues with your account or shipments, you can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!
This service slips in samples into your…
This service slips in samples into your original order and then starts charging you for full size bottles of product you never ordered. Avoid! They write themselves terms and conditions so that they can exploit their subscription.
20 novembre 2024
Avis spontané
Réponse de Curology
Good afternoon! I'm sorry for any hassle this has caused. Kindly note items are chosen upon signing up. We then process the 2nd shipment as scheduled and based on your plan. However, you're able to update your plan ahead of the shipment date if needed! Please know if you ever have any issues with your account or shipments, you can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!
Curology has been a game changer!
Curology has been a game changer, I was skeptical because I've heard it either works well or is a waste of money, (like most products). It started clearing up my skin in a matter of two weeks! Now two months later, my skin is glowing, my dark spots have faded and I have minimal breakouts!!
26 septembre 2024
Avis spontané
Deleted my account and still kept…
Deleted my account and still kept charging and sending subscription prescription and wouldn't refund the money. Please go with other providers who has better services
15 novembre 2024
Avis spontané
Réponse de Curology
Hi there! I'm so sorry for the hassle this has caused. This is not the service we wish to provide. Rest assured we would not charge an account if it's been deleted. I'm more than happy to look into this for you to see if we can find a solution and see what happened. You can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!
No difficulty and great service.
14 novembre 2024
Avis spontané
Good services and quality!
It’s price is worth it for me. Costumer service is quick to respond as well.👍
13 novembre 2024
Avis spontané
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