I use Curtains at Home for all my Roman blind cassettes, great product with everything included for the job, with superb delivery time. Thank you so much!
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Lisez les avis des autres
I don't like leaving bad reviews but feel compelled to. I bought two curtain tracks from this company through B&Q - the quality was really poor, flimsy material and clearly very cheaply made. It was i... Voir plus
L'entreprise a répondu
Tracy was brilliant. There was a problem with availability (other outlets are having the same problem with the items I ordered). Tracy offered me a number of options, I couldn't have asked for more.... Voir plus
L'entreprise a répondu
Initially unsure of seller due to lack of Trustpilot profile and reviews, so I thought I'd create one for future buyers. Received product as advertised. Order noted Royal Mail 48 but delivery was ~... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a family run business in the heart of Suffolk, specialising in Curtains, Window Wear and Soft Furnishings. We have been established since 2005. With over 292,000 Feedbacks from Online Sales we take pride in providing a fast and friendly service. We offer FREE postage to all mainland address on all of our products. Our aim is to sell quality items at realistic prices & to provide a service, second to none. Please feel free to contact us with any questions or comments.
Coordonnées de contact
B15 & B16 Base Business Park, IP12 2TZ, Rendlesham, Royaume-Uni
- 01394460688
- amaniatrading@btconnect.com
- curtains-at-home.co.uk
4,5
Excellent
92 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Really Helpful
Really helpful, dealt with my order quickly and have great customer service. I can highly recommend this company.
28 novembre 2024
Avis spontané
Réponse de Curtains At Home
Thank you so much for your kind feedback.
Ordered curtains and tie backs
Ordered curtains and tie backs, email said they were on the way, following day e mail said order had been cancelled with refund and no explanation! Money not showing in bank yet. On website you can type message in help, but then goes to app and I do not have that type of phone. Could not find an e mail address to contact them. Will never use this company again.
12 septembre 2024
Avis spontané
Réponse de Curtains At Home
We have WhatsApp to contact us via the website but also email and telephone address info. We emailed customer straight away to apologise the curtains where now discontinued. We refunded immediately.
Incompetent, unprofessional and amateurish customer service. Avoid.
I ordered fabric from this company and received no email confirmation, no fabric and no update explaining what had happened. I phoned them and was given a long story about how there were supply issues with the company in question. They said they would investigate and update me. Over a week goes by and still nothing. I call again, was told they sent me three emails which I never received and the person on the phone proceeds to go through every one of her emails, narrating the process and generally wasting my time. I told her that, rather than keeping me on the phone as she goes through the ins and outs of her supply issues, could she please message me with an update, otherwise I will need to cancel the order. She then snaps at me that she will simply cancel my order now then, and promptly hung up! Charming behaviour. The company is unreliable, unprofessional and clearly don’t have a clue how to deal with their customers in an appropriate manner. Avoid.
3 septembre 2024
Avis spontané
Réponse de Curtains At Home
We are unaware of this problem and are taking action.
Poor customer service
I made an order in good faith based on them stating that they had the product in stock. The next day I received an email saying that it was no longer in stock. I then followed up by phone to chase my refund. The representative continued to speak over me and put the phone down on me. My advice to others is to go to a more professional company
23 mai 2024
Avis spontané
Réponse de Curtains At Home
This is not a true feedback
Legit
Initially unsure of seller due to lack of Trustpilot profile and reviews, so I thought I'd create one for future buyers.
Received product as advertised. Order noted Royal Mail 48 but delivery was ~5wd which was no problem as it was free.
24 mai 2023
Avis spontané
Réponse de Curtains At Home
Thank you x
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