They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
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Lisez les avis des autres
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Voir plus
L'entreprise a répondu
Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Voir plus
L'entreprise a répondu
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Coordonnées de contact
Unit 1C, Guardian Road, NR5 8PF, Norwich, Royaume-Uni
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excellent
265 avis
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So easy to order and pay for, you could do it in your sleep!
So easy to order and pay for! The team behind the emails helped you along the way and asked all the right questions - as long as you know what you want, you don't need anything else! Cracking service!
8 septembre 2025
Réponse de Custom Mattress
Hi Natasha!
Thank you for taking the time to leave us a review.
We're so pleased to hear you found ordering simple and straightforward, and that our team were able to guide you along the way. It's wonderful to know you're happy with the service and your feedback truly means a lot to us!
If you need anything in the future please do get in touch.
Best regards
Custom-Mattress
Customer service A1 from start to…
Customer service A1 from start to finish. Great communication all through transaction.
10 septembre 2025
Réponse de Custom Mattress
Hi Kevin!
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our customer service and communication excellent from start to finish.
Your feedback truly means a lot to us!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Great mattress.Company respond very quickly to queries
Delivered on time after team chased manufacturers .They replied to my queries about delivery immediately.Very comfy mattress for our new campervan.Exellent quality .
5 septembre 2025
Réponse de Custom Mattress
Hi Bethan!
Thank you for taking the time to leave us a review.
We're so pleased to hear your mattress was delivered on time and that our team were able to keep you updated quickly throughout. It's great to know it's a perfect fit for your campervan and that you're happy with the comfort and quality.
We wish you many restful nights ahead! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Recommend 100%
So happy with my new mattress, from ordering to delivery, this company excels, helpful staff and easy to use website, delivered on time and fits perfect! Can't wait to try it out. Thank you!
28 août 2025
Réponse de Custom Mattress
Hello!
Thank you very much for taking the time to leave us a review.
We're absolutely thrilled to hear that your experience with us - from ordering through to delivery - was smooth and positive. It's great to know that your new mattress fits perfect and arrived right on time.
We hope you enjoy many restful nights ahead, and we truly appreciate you choosing us!
If you need anything in the future then please do get in touch.
Best regards,
Custom-Mattress
We have now purchased a second mattress…
We have now purchased a second mattress topper; not cheap, but beautifully custom made for Our caravan. We are very happy with the comfort they provide 😃
22 août 2025
Réponse de Custom Mattress
Hello!
Thank you so much for taking the time to leave us a review.
Thank you for coming back to us for a second mattress topper! We're delighted to hear it's bringing extra comfort to your caravan.
Your kind words mean a lot, and we hope you enjoy many more cosy nights ahead.
If you need anything in the future then please do get in touch.
Best wishes,
Custom-Mattress
Amazing service
Everyone who helped me through the process of selecting the correct mattress and keeping me up to date with delivery have been simply fantastic. I am very very happy with the mattress its comfortable and the exact size I needed.
I will be recommending them to anyone who needs a custom size mattress and I will use them again in the future if the need arises.
Thanks to the whole team
22 août 2025
Avis spontané
Réponse de Custom Mattress
Hi Chris!
Thank you so much for taking the time to leave us a review.
We're absolutely delighted to hear that you're happy with your new mattress and that our team could help you out.
Your kind words and recommendation mean the world to us! We look forward to helping you again in the future should you ever need us.
Best regards,
Custom-Mattress
Spot on thank you.communication was…
Spot on thank you.communication was good.yeah an issue with couriers van breaking down but carnt be helped.yeah well pleased.
13 août 2025
Réponse de Custom Mattress
Hi John!
Thank you for taking the time to leave us a review.
We're really pleased to hear that you're happy with your order and that our communication kept you updated along the way. We're sorry again about the courier issue, but we're glad it all worked out in the end.
We truly appreciate your kind feedback. If you need anything in the future then please do get in touch!
Best regards,
Custom-Mattress
Mattress is good quality but the…
Mattress is good quality but the updates could've been better..timescale was roughly 3 weeks but no contact with any updates. Had to email and use the online form to get info that mattress was still in production. Then was told a day and that I will be notified when its being delivered.
Updates after reply - I clearly mentioned 3 weeks and your reply mentions within lead time of 7-14 days. It wasn't 7-14days.
6 août 2025
Réponse de Custom Mattress
Hi Vikas!
Thank you for taking the time to leave us a review.
We're really pleased to hear that you're happy with the quality of your mattress and can see that it arrived within our 7-14 working day lead time. We do, however, appreciate your comments regarding updates along the way. Your experience helps us see where we can improve communication.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent customer experience
Easy ordering process and payment. I appreciated the email to confirm the custom mattress dimensions. Mattress was delivered within advertised time frame, there was also very efficient communication around shipping and delivery. The product arrived well wrapped and packed. Mattress fits perfectly and is very comfortable.
23 juillet 2025
Réponse de Custom Mattress
Hi Sara!
Thank you for taking the time to leave us a review.
We're delighted to hear that you had an excellent experience with us - from the easy ordering process to the smooth delivery. It's great to know that the confirmation of dimensions and shipping updates gave you confidence throughout, and we're especially happy that your custom mattress fits perfectly and feels comfortable.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
This is my second visit to Custom Mattress.
This is my second visit to Custom Mattress after they first supplied a bespoke mattress for our caravan. This order had them to supply a King Size mattress for our home. The Customer Service Department was first class providing backup at each stage of our order from point of order to delivery.
Oh and the mattress - Brilliant.
29 juillet 2025
Réponse de Custom Mattress
Hi Robert!
Thank you so much for your kind words and for choosing Custom-Mattress again! We're thrilled to hear that you're happy with both your caravan mattress and your new king size mattress for home.
It's wonderful to know our customer service team made the experience smooth and supportive from start to finish.
Your continued trust means a lot to us, and we hope you enjoy many restful nights ahead.
If you need anything in the future please do get in touch.
Best wishes,
Custom-Mattress
Excellent service overall
Excellent service overall. The most comfortable customised mattress for our caravan, we got the gel/memory foam with medium foam base. Excellent customer service, all emails replied to promply and I did ask if any chance of an earlier delivery as we were going on holiday, they couldn't guarantee but put a note to the factory, and it was in fact delivered a week earlier than we expected which was fantastic. Thank you.
11 juillet 2025
Réponse de Custom Mattress
Hi Caroline!
Thank you so much for your kind words and for taking the time to leave us a review.
We're thrilled to hear that you're enjoying your new mattress and that it arrived in time for your holiday. It's wonderful to know that your chosen combination is giving you the comfort you were looking for.
We'll also pass along your lovely feedback to our customer service team - they'll be delighted to hear it.
Wishing you many comfortable nights and happy travels in your caravan.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Comfy
Comfy, custom mattress. Cut to my specific shape and it fits perfectly. Speedy communications, easy to use service and the mattress is perfect. Comfier than my own bed. Spent a week away on it in my van and slept wonderfully. If you need a custom shape, guaranteed comfort, use these guys.
11 juillet 2025
Réponse de Custom Mattress
Hi Leanne!
Thank you for your fantastic review! We're so glad to hear that your custom mattress fits perfectly and provided such great comfort, especially during your recent trip!
We're proud to offer a service that's easy, responsive, and tailored to your needs. Thank you so much for your recommendation - we truly appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Ordered on line
Ordered on line, got a e-mail to check size, agreed to size was Delivered within 4 weeks, looks really good, not slept on it yet but fitted perfectly, would definitely recommend and will use again
9 juillet 2025
Réponse de Custom Mattress
Hello!
Thank you so much for your kind feedback and for taking the time to leave us a review.
We're absolutely thrilled to hear that the ordering process was smooth and that the mattress fits perfectly and looks great. We hope you enjoy a wonderful night's sleep on it soon!
Your recommendation truly means a lot to us, and we really appreciate your support. If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Amazing customer service
Amazing customer service called up to double check measurements and send over drawings for me to double check and authorize decent delivery service and product is amazing and fits like a glove as I measured thank u so much the only thing I could say to improve on was the delivery guys as they just dumped it outside my door for my wife to struggle getting it inside that’s all
7 juillet 2025
Réponse de Custom Mattress
Hi Daryl!
Thank you for taking the time to leave us a review and for your detailed feedback.
We're really pleased to hear that you are happy with your new mattress! We also appreciate you highlighting the delivery issue and sincerely apologise for any inconvenience that may have been caused.
Thank you for your support and if you need anything in the future please do not hesitate to contact us.
Best wishes,
Custom-Mattress
Réponse de Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for your kind words.
We're so pleased to hear you're happy with both our service and your new mattress. It means a lot to us and we really appreciate you taking the time to share your experience.
If you need anything in the future please do let us know!
Best wishes,
Custom-Mattress
Fast service
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more comfortable. it arrived very quickly- far quicker than the time most other companies I found quoted which was particularly important. Overall very pleased!
2 juillet 2025
Réponse de Custom Mattress
Hi Kirsten!
Thank you so much for your lovely feedback!
We're really pleased to hear that your new topper arrived quickly and made a real difference to your guests' comfort. It's great to know we could meet your needs!
If you ever need anything in the future please do get in touch.
Best wishes,
Custom-Mattress
Absolutley fantastic customer service…
Absolutley fantastic customer service from start to finish i orderd a custom matress for a play pen due to my little one sharing a room an to keep her safe, so she needed a slighly bigger bed than a cot, mattress has came today and fits perfect 126x126 il have one comfy little girl this evening
Thanks again
15 juillet 2025
Avis spontané
Réponse de Custom Mattress
Hi Kirsty,
Thank you for taking the time to leave us a review!
We're really glad to hear the mattress arrived safely and fits just as you needed.
If you need anything from us in the future please do let us know.
Best wishes,
Custom-Mattress
Custom Mattress is an outstanding company …
Custom Mattress is an outstanding company. The are very professional and listen to there customers concerns and solve any issues in a timely manner. The mattress was exactly what we ordered for our caravan and was better than what we expected considering we were unable to try before we bought
7 juillet 2025
Réponse de Custom Mattress
Hello!
Thank you so much for your kind words and for taking the time to leave us a review.
We're delighted to hear you had such a positive experience with us and that the mattress exceeded your expectations. We always aim to listen carefully to our customers and resolve any concerns promptly, so it's great to know that came through.
If you ever need anything in the future then please do let us know.
Best wishes,
Custom-Mattress
Réponse de Custom Mattress
Hi Phillip!
Thank you so much for your kind feedback and for taking the time to leave us a review.
We're really pleased you're happy with both the service and the product.
Your recommendation means a lots to us!
If you need anything in the future then we're always here to help.
Best regards,
Custom-Mattress
This is the worst company I ever. Used
This is the worst company I’ve ever used. I payed for a customized mattress topper for our caravan and when it was delivered omg I have never seen anything like it. I took a photo and spoke and sent pictures to a director of the company and he said he wouldn’t pay £5 for this I had also waited 12 weeks for this. Which was supposed to take up to two weeks. They did say they would try again which I thought ok I’ll try again but after waiting once again for far too long I rang and cancelled. it was absolutely ridiculous. And then they said they would refund asap which didn’t happen and had to ring them twice more before receiving my refund.
11 avril 2025
Réponse de Custom Mattress
Hi Wendy!
Thank you for taking the time to leave us a review.
We're truly sorry for the experience you've had - this is absolutely not the level of service or product quality we expect for our customers. Our director took this situation very seriously and immediately addressed the matter with our factory team. As a result, we've thoroughly reviewed our processes to make sure this kind of situation does not happen again.
We're very sorry for the delays and inconvenience you experienced throughout. Please accept our sincere apologies for the frustration this caused, and thank you for bringing it to our attention so we could take steps to put it right.
If there's ever anything we can do in the future then please do let us know.
Best regards,
Custom-Mattress
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