Volkswagen Financial Services UK Avis 

Brilliant service from start to finish very good customer service

I recently got a new car, the process of ending my old contract and starting a new one was easy and seamless.
I also easily changed the pay of payment without any hassle. Overall I am happy with how things have gone

Simple and efficient process

Paid my final payment on my car......over 10k
early to make sure it was received days before. It had cleared but some time after I received a reminder/snotty letter from VW.
They do not check their own systems for payments.
I complained Nov 25 then completely gave up they were obstructive. However did receive a letter at the end of May 26!! (Post mark stamped by VW 21/5/26......letter dated 31/12/25!!!! offering £50 compensation. By the time they remembered to post the letter my time to agree to accept the £50 had long expired.... 5 months!!!!
Contacted Ombudsman and was re offered the £50.
My VW car has been great VW financial services shoddy and unprofessional to say the least.

Car was bought from Audi Aylesbury.
Excellent help from everyone who assisted in the process.

Have used the service twice and found it very professional and easy

From the moment I walked through the doors of the dealership, everything was explained in a no nonsense manner. All of my questions and queries were answered above what I expected. A very straight forward way of conducting business.

Helpful, polite staff- got a good deal with reputable company

The transaction was delayed on the car collection day due to a clerical error made by the dealership which resulted in a 1 hour delay in very hot weather. Also the apr you charcoal is higher than other manufacturers and nearly led me to opting for another BMW

Failure to address a customer by the appropriate name, despite being told several times in writing. Failure to use a person's full name as shown on the ID supplied. A failure to display the basics of customer service in other words.

Great Product, however I have only owed the car for a couple of weeks, so I cant really give a rounded opinion, can I ?

Fantastic from beginning to end, it was a seamless experience that was really easy and straightforward

Terrible I’ve had a complaint I raised from 11/03/2026 and till now not been resolved, not had any reply from them, I’ve been calling every week to ask for an update and just get the same response, that they haven’t assigned a file handler and this has not been 4 months , I’ve requested call backs but not had a single call back.

Had to send same documents time and time again and kept getting an automated message back asking for more documents!
Couldn’t speak to anyone

Excellent service and very professional as you would expect

VWFS lost the settlement payment when I traded in my Q5 for a different brand. It took over 4 weeks, 8 phone calls and considerable stress to resolve. Initially they blamed the other retailer, then had zero interest in looking for the missing money when they knew it was their fault. Every time I called, the agent gave a different story. You should judge a company on what happens when things go wrong, and VWFS have failed miserably. Still waiting for a call from their complaints team - I won’t be buying anything from VW or Audi until I get an apology. Disgraceful, untrustworthy and no customer focus whatsoever.

Finance manager knew exactly what I wanted and provided it with no fuss and clearly

The process was completely inflexible. The dealership entered the wrong collection date, and Audi Finance refused to amend the agreement start date. As a result, I was charged from 16 June despite not receiving the car until 1 July. The collection was originally agreed for 11 July, but I brought it forward because I was already paying for a vehicle I did not have.

We have been with VW for a number of years now. This year was our first year moving between representatives and the level of customer service received was still at the high levels previously received. Due to circumstances outside of our control we were due to return and exchange our previous model earlier. The delays encountered saw event offers expire but the team did everything possible to secure us a new car on the terms and budget we were comfortable with.