Volkswagen Financial Services UK Avis 

Having a terrible experience from Group 1 Audi dealership. It should have been exciting buying a car but weeks on and I’m still
Having problems and having to chase them to resolve issues

Very good service from start to finish and confident going forward that they are approachable for any problems. Thankyou

David Anderson was amazing from the first contact email and if fact the deal was completely done by email and telephone.
Picking up the vehicle was straight forward and David went through all the features and driving controls before I left with the vehicle.

Good experience, no issues so far !

Quick easy straightforward
Fabulous staff(Paul)

Excellent experience, easy clear and transparent thanks!

I’ve been with Murray Škoda for about 10 years they are great. Howard is really kind, helpful, polite and efficient. I vhoose to go to him every time.

Very difficult to contact, too much information before you get through, 48 hours before mails to be replied to.
Poor for a company as big as VW.
And you then give me the very number to call on that is difficult to get through on.
.
Thanks for reply, but it took you 2weeks, and as a new VWFS customer, I thought you might be able to find me. My number is 07787. 733487.

Hi v w from our first visit to the showroom Lee cussen made us feel at home made buying the car a pleasant experience Chris Fice the financial guy explained things made this very straight forward two great guys to have on your team definitely do business with them again regards paul

I have used Derek Slack motors for more than twenty five years I have been impressed by the standards that both Derek and Tony have maintained since the start
The staff both administering sales and engineering are always first class If I have a problem, which is very seldom with Skoda it is attended to as soon as practical
Well done Derek Slack Motors and Skoda

Quick and efficient service - the online forms help streamline the process

Superb and easy transaction from start to finish.

Excellent service. Kit went above and beyond to assist in every way possible.

What made my experience outstanding was Emma Purcell. She called back exactly when she said she would and answered all my follow up questions clearly and in a very timely manner. Could absolutely not have done any better than she did.

The Sales guy Paul Hart was excellent but the sorting of the finance, settlement figure on my previous car was infuriating. Settlement was not cleared in the timeframe of the quote and I was penalised and had to pay another months money on that original agreement. I then received a shortfall on the repayment due to VW’s payment not clearing in time and it has taken 3 weeks to rectify and at this point am waiting for the refund which i have been told I will receive in my account Monday 6th.
All if this is totally unacceptable and exceptionally poor customer service!

Smooth and quick process, amount of dealership commission was a shock as amount was not disclosed before paperwork was given to sign as part of finance pack.

My first experience of leasing a car was so easy and a really fast delivery time.

Wrong personnel information was sent to my home address which was a data breech from Volkswagen for another customer. The transfer to a new loan should have been easy really due to the fact that I am an existing customer, monthly amount was the only real changed in new contract. Six documents had to be signed which is abit ridiculous reallyI believe my personal details were given to other customer! But Volkswagen could not comment. I asked for some form of compensation/ a voucher or something. Volkswagen could do anything about it which is very poor on their count.

So not happy really, feel free to call me

A language barrier, wasn't given any flexibility on repayments or length of contract

Easy and well explained by the salesman at the dealership.