custompatchfactory.com Avis 499

Not sure what happened to this company. All my other orders have been great. Loved the design they first sent and it matched the logo perfectly. It just had a spelling error. Next proof they fixed the spelling and it was great and I approved it. Only to have a new proof 4 hours later that combined lines made some parts of the design super thin and not like what it was supposed to be at all. Looked awful. Question it and they then added a white outline that wasn’t even in the design at all. Every time I would try to get it fixed by circling the issues the proofs just got worse and worse. At this point it will be my last order. So done!

3rd order! 3rd screwup! never could get my colors right! promised delivery date never happened! you get a different customer service rep everytime regardless if you call or chat! promises of correction never come through! then it's your fault that proofs are wrong!

Patches were great. Exactly what we wanted, and the logo was perfect.

I recently launched a new hockey business and needed some custom-branded swag. Working with Custom Patch Factory was a fantastic experience – they made the process easy and delivered high-quality products. I’ll definitely be coming back for more soon!

A Satisfied Customer,
Jim R.

Easy ordering and a wonderful rendering. Beautiful.

Patches came out adorable and the process was very easy to work through. Thank you!

it is easy to work with the team
patch was customized to my satisfaction
it is also cheaper than the others

My order was processed, created, and delivered very quickly! We are very satisfied with the quality of our patches and can't wait to get them out to our customers!

Customer service was top tier!
Prices are extremely reasonable!
Product is high quality!
I received my order in record time!

Truly believe this is a scam. I placed an order in January and have yet to receive the $90 order. The company has a different representative reach out every time you need assistance. I reached out after the tracking link provided stated my order had been delivered. The next day, the link said it hadn't been delivered due to an "incomplete address". I reached back out to the company and they told me it was delivered. If they had used the link they provided me, they would've seen it wasn't. I informed them of such and they gave me the run around for the past 8 weeks. I asked to be put on with a supervisor, request ignored. I asked to work with the same customer care representative, request ignored. The tracking link STILL says it's "awaiting delivery" in Rancho Cucamonga CA when I live in Allentown PA. I asked for a refund, they said it's been shipped so they can't refund the order. Got another email today asking if the package was successfully delivered. Ended up reporting the company and disputing the charge. Do not recommend.

Very easy to work with sent in the PDF to them and within an hour I had a proof to look over and approve very easy to work with and the patches came out looking excellent will definitely be reordering from them in the future

I ordered sublimated patches for our motorcycle club and am very happy with the way they came out. Good color, great quality and the price was MUCH less than buying local.

Patches look great! Really high quality work. Worth the price.

The patches came out perfect 👌

Very good pricing and communication during the whole process! Strongly recommend to anyone who is looking for quality and good service about patches.

Ordering was a breeze, and when they showed up, I was really happy with the product. Thank you!

DO NOT USE CUSTOM PATCH FACTORY! They changed our delivery date, continued trying to gaslight us and refuse to refund my company. They were caught lying about shipping our package 10 days after they said they shipped out the package.

PLENTY OF OTHER PATCH COMPANIES OUT THERE!

i never received the order for samples. something so simple takes forever to get here. How about canceling my order and crediting my cc.

Patches were printed as I requested. Showed up super fast and of good quality. The patches are not very heat resistant while pressing...but with a little trial and error, wasnt too hard to gewt fialed in. All in all, I will be ordering again!