custompatchfactory.com Avis 499

The team at CPF was very helpful and quick in their responses. The major hold up wasn't on their end, it was on the approval process within my organization. However, when I got the approval, it was full speed ahead. They event honored a request for a specific version of the invoice so I can get paid back for the patches, when they provided within a day. When the patches came in, they looked beautiful. Very happy! Definitely will use again and have recommended you guys to all of the other people in my organization needing patches.

Thank you for service.

I haven't even had my order shipped, but I am impressed by the customer service and their speediness to get me a proof! They got me adjusted proofs very quickly and exactly what I wanted. Great company!

Amezing work. The patches look perfect and honesty the embroidery work is fantastic. The only thing is that I thought they would do an adhesive backing on my selection of double welcro but it's all good. Bought a fabric glue which solved that issue. If i was to buy it again, I would do it in a heart beat.

I was super pleased with my patches. The quality was excellent. I think the value is great. Communication and suggested changes were great. I will be purchasing these products again! Thank you!!! Mark....Fat Daddy

The company was really helpful. I made a few changes in design, and the artists were very responsive. I'm very happy with the look of the patches, and they're a better quality than I was expecting.

Be prepared to wait and wait and wait. For me it's been 44 days and counting. The patches are made in China, btw. Customer service, presumably here in the US, is non responsive. Order placed 1/15 (promised to me by 2/28). Now they tell me 3/6. DO NOT USE...

Great and easy process ordering, approving the proof and shipping was quick! Had no issues ordering and working with each team member through the process.

I rarely write reviews, but every once in a while… it’s warranted (in case it helps someone else avoid headaches).

I placed an order two days ago with a guaranteed delivery date of February 4th. The day after placing the order, the custom patch customer service team emailed me saying shipment would be delayed to “around February 12th”. I asked if I could pay extra to expedite shipping, as this timeframe was unacceptable. They said, “sorry, this is the best we can do… let us know how you’d like to proceed”. So I looked around and found a local supplier who can deliver on time, and placed an order there. I asked custom patch factory to cancel the order within just a few hours of them telling me “sorry, this delayed shipment is the best we can do”.

I’ve now asked for a cancellation and refund from custom patch factory four times, and I’ve yet to see a clear response saying they will cancel the order and issue a refund. It’s always “thanks for your patience, I’ll check with production”. Like… no guys.

So frustrating. So much for a “guarantee”.

Do yourself a favor, and find yourself local shop who actually cares.

The patches came out exactly how I thought they would beautiful color and the details are exact! Very beautiful patches!

the chenille custom patches turned out quite nice. There is a max-size for these so it required some adjusting -- they did a greatt job.

Patches turned out awesome! High quality.

Fast, high quality, caught a great sale price!

It is a very easy process and great quality products! Highly recommend!

THEY DID A GREAT JOB. I AM EXTREMELY HAPPY WITH THE FINAL PRODUCT. I WILL DEFINITELY BE PURCHASING FROM CUSTOM PATCH FACTORY AGAIN

After submitting my design, it was put into production quick and it shipped fast. The quality of the patches were great and exactly what I had hoped for.

Accurate patch, fast shipping, happy with the order!

The patches came in quickly and were great quality. My questions were answered quickly when a proof was sent to me.

My order of 100 custom patches definitely exceeded expectations !

The quality of the product is outstanding; and precision of the art & design is exceptional !