Extremely helpful customer service. Listened, sorted out the issue and I couldn’t be happier. Very pleasant lady who dealt with my query. Phone answered promptly. No hold music, no AI generated chat,... Voir plus
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This has to be one of the fastest turn round of any order for an item of furniture. Order over the weekend delivered on the Tuesday. Both items in stock. delivered by Cyans own vehicle and the driver... Voir plus
Really well made beautiful furniture: both chairs and a Lutyens-style bench - and lovely cushions to go with them. Good value for money. Came well-packed and the very helpful delivery driver helped mo... Voir plus
L'entreprise a répondu
Very high quality teak garden furniture in terms of material, design and craftsmanship. Slightly higher price tag than some competitors but worth paying a little extra for a better quality product. S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cyan is a leading manufacturer and supplier of high-end teak and wicker garden furniture to homes, luxury hotels, spas, resorts, local authorities, schools, restaurants, clubs and so on. We’re competitively priced, with a strong commitment to bio-diversity and sustainable growth.
Coordonnées de contact
Unit 8, Gateway Business Park, Station Approach Road, CR5 2NS, Coulsdon, Surrey, Royaume-Uni
- 020 8655 6240
- customer.care@cyan.co.uk
- cyan-teak-furniture.com
4,7
Excellent
278 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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This has to be one of the fastest turn…
This has to be one of the fastest turn round of any order for an item of furniture. Order over the weekend delivered on the Tuesday.
Both items in stock. delivered by Cyans own vehicle and the driver placed the items onto our driveway. He then asked if we needed any help placing the items in the garden. A positive experience all round. Great quality products at good price.
14 juillet 2026
Avis spontané
Good quality garden chairs
Good quality garden chairs. Well designed, sturdy and practical. Also very helpful Customer Service.
13 juillet 2026
Avis spontané
Quality furniture
Only down side was 2 day delivery slot, but very good quality furniture.
Driver also very helpful.
Wound definitley buy from them again.
17 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Hi Erica,
Thank you for your wonderful review! We're so pleased you're happy with the quality of your furniture and that our driver was so helpful.
We also appreciate your feedback about the delivery window. Most of our deliveries are booked for a specific day, although some longer-distance routes do require a two-day window.
Thank you for your understanding, and we hope you enjoy your new furniture!
Unhelpful and evasive
Purchased two large cantilever parasols but were incredibly unhelpful/evasive when I needed to see if one could be repaired, the call agent who was clearly speaking directly to a director came back and said "they don't take phone calls" So there you have it spend a considerable amount of money with Cyan and they are not interested after they have your money-avoid!
29 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Hi Andy,
Thank you for your feedback. We are sorry to hear that you were disappointed with your recent contact with us.
We do always try to assist customers where possible, including with products purchased some time ago. In this case, the cantilever parasols were purchased around six years ago, and unfortunately, we no longer hold the replacement fittings required for that model.
We appreciate this was not the answer you were hoping for, and we are sorry if our communication came across as unhelpful. That was not our intention. While we are unable to supply discontinued replacement parts in this instance, our team did review the enquiry and provided the information available to us at the time.
We remain committed to supporting our customers wherever reasonably possible and are sorry that we could not offer a repair solution on this occasion.
Kind regards,
Cyan Teak Furniture
Great garden bench well made
Great garden bench well made. Fast service and helpful staff. Highly recommend Cyan.
8 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your lovely review, Tina!
We're delighted to hear you were happy with both the quality of your bench and the service you received from our team. We really appreciate your support and hope you enjoy your bench for many years to come.
Extremely helpful customer service
Extremely helpful customer service. Listened, sorted out the issue and I couldn’t be happier. Very pleasant lady who dealt with my query. Phone answered promptly. No hold music, no AI generated chat, just helpful human being who was understanding and accommodating. On top of which, we love the furniture. So all in all very satisfied.
13 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Hi Louise,
Thank you so much for your incredibly kind review. We're delighted we were able to resolve the issue for you and that you felt so well looked after throughout. Your comments mean a great deal to us, especially as we pride ourselves on offering friendly, personal customer service.
It's wonderful to hear that you love your furniture too. Thank you again for taking the time to share your experience.
Very poor delivery of table and 4’chairs.
The furniture is extremely good quality. A higher price tag than other companies but it’s a quality item - table + chairs. Extremely heavy. In have given the company 1* as the delivery service was appalling! One man delivered it at 7am and expected me to help him carry it from the truck to the garden and claimed i had agreed to it which I most certainly hadn’t. He reluctantly brought the 4 x chairs through to the courtyard/ not even the garden and moaned - 50m from the van!
If an item requires 2 people to deliver it then pay and charge customer for 2 man delivery BUT don’t send 1 angry driver to deliver it and expect an old lady to help him!
He subsequently tore open the box and left it in the lane ! Who knows why!
A pity delivery was such a shoddy experience
Following on from your reply - to be clear - the driver did NOT make any arrangement with me. / nor did you / about having assistance with the delivery. His paperwork stated that I had agreed to assist with the delivery which I very much did not
IF you make only a kerbside delivery - then make this clear - which you did not !
The “!narrow alleyway” you describe is NOT that narrow and is clearly accessible.
A 7am delivery at the far end of Cornwall was of course a surprise - and the driver was most rude !
So yes - a disappointing delivery and clearly he has lied to you about access
This was kerbside only and his paperwork was incorrect to say I would assist.
You need be much more clear about it being kerbside ONLY
I wouldn’t have ordered it on that basis !
22 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your feedback. We're pleased to hear that you're happy with the quality of your table and chairs, although we're sorry that your delivery experience left you feeling disappointed.
Having reviewed the delivery, we understand our driver spoke with you beforehand to agree the delivery arrangements and where the furniture would be placed. We also send a delivery email in advance asking customers to ensure there is suitable access and assistance available if required for particularly heavy items.
In this case, access to the garden was via a narrow alleyway, meaning our delivery trolley could not be used. Despite this, our driver carried all four chairs through by hand, which was beyond what would normally be expected in those circumstances. We're sorry that the experience did not meet your expectations, as this is never the impression we want to leave.
We appreciate you taking the time to share your comments, and we're glad you're enjoying the quality of your furniture.
Very good quality teak patio chairs
Very good quality teak patio chairs, ordering & delivery was first class. Thank you.
4 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you very much for your lovely review. We're so pleased you're happy with your new teak patio chairs, and it's great to hear everything went smoothly from order to delivery. We really appreciate you taking the time to share your experience, and we hope you enjoy your furniture for many years to come.
Really well made beautiful furniture
Really well made beautiful furniture: both chairs and a Lutyens-style bench - and lovely cushions to go with them. Good value for money. Came well-packed and the very helpful delivery driver helped move the bench into position.
2 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your wonderful review Carroll.
We're delighted to hear you're so pleased with your chairs, bench and cushions. It's also great to hear that our delivery driver was helpful - we'll be sure to pass these comments on.
We hope you enjoy your furniture for many years to come!
We bought a folding table and parasol
We bought a folding table and parasol. Fabulous quality and fabulous service. Highly recommend
1 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your lovely review Marion!
We're delighted to hear you're so pleased with your table and parasol. Your recommendation means a lot to us and we hope you enjoy many relaxing days outdoors with your new furniture.
Quality bench, convenient delivery - will purchase from them again
I found Cyan online as they had exactly what I was looking for. I've now received my order and both ordering and booking delivery were very straightforward (they deliver themselves and booking delivery is arranged via an e-mail link sent after ordering). Delivery was on time and the deliver driver was helpful and friendly (despite the hot day). I appreciated the provision of care instructions on the site before ordering as well as linked on important information. One month in, I am very happy with the item and definitely plan to use Cyan Furniture again in the future.
20 juin 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your fantastic review Keith!
We're delighted to hear you found exactly what you were looking for and that everything was straightforward. It's especially lovely to know our driver made a positive impression and that you found our care information helpful.
We're so pleased you're still enjoying your furniture a month on, and we look forward to helping you again in the future.
Love my new parasol
Love my new parasol, it's a beauty and seems really solid. Came well packaged and was so easy to assemble.
18 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your kind review Amy!
We're so pleased to hear you're enjoying your new parasol. It's great to know it arrived well packaged, was easy to assemble, and that its sturdy build has made such a good first impression. We hope it provides plenty of shade and enjoyment for many years to come.
Excellent service and lovely bench.
I ordered the Teak Rose Garden Bench and to my surprise it was delivered the next day -to Edinburgh.
I'm very pleased with the bench and with the service from Cyan.
1 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you so much for your wonderful review Jane!
We're so pleased to hear your bench arrived quickly and that you are happy with the bench and our service.
We really appreciate your feedback and hope you enjoy many sunny days on your new bench.
Very good company
Very good company, products quality and delivery was quick and efficient.
Staff helpful….recommended
17 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your review and kind recommendation Kerina!
We're so pleased to hear you were happy with the quality of your furniture, the delivery and our team - we'll be sure to pass on your comments.
We hope you enjoy your furniture for many years to come.
Good quality product
Very high quality teak garden furniture in terms of material, design and craftsmanship. Slightly higher price tag than some competitors but worth paying a little extra for a better quality product.
Seamless purchase from placing my order online to delivery. Great that you can contact this company easily too. Would thoroughly recommend
18 juin 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for taking the time to leave such wonderful feedback!
We're pleased to hear you appreciate the quality of our furniture. It's also great to know your experience was seamless from ordering through to delivery, and that our team was easy to reach when needed.
Thank you for your recommendation. We're thrilled you feel the quality made it a worthwhile investment, and we hope you enjoy your furniture for many years to come.
A good quality product
A good quality product easy ordering and good communication on delivery information
2 juillet 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your lovely feedback Rae!
It's great to know you found ordering easy and that our delivery communication kept you informed along the way. We're also pleased you're happy with the quality of your furniture, and we hope it brings you many years of enjoyment.
Réponse de Cyan Teak Furniture
Thank you for your review Paul.
We're pleased to hear you are happy with your purchase. We really appreciate your feedback and hope you enjoy your new furniture!
quality product
quick to order . website easy to use and full of all relevant info.prompt delivery and driver efficient and very obliging carrying bench to where I wanted it positioned. produce very sturdy , well made and excellent finish
20 juin 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your fantastic review Barry!
We're delighted to hear you found our website easy to use and informative, and that your order arrived promptly. It's especially nice to know our driver was able to position your bench exactly where you wanted it.
We hope you enjoy your bench for many years to come, and we really appreciate your kind feedback.
Excellent service from Cyan
Excellent service from Cyan. Mum loves her Bench and delivery was first class
18 juin 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you so much for your review Julie!
We're delighted to hear your mum loves her new bench and that you were pleased with our delivery - we'll be sure to pass these comments on to the team.
We hope your mum enjoys her bench for many years to come.
Very happy customer
Second purchase from Cyan - fast and efficient delivery in both cases, and excellent product quality.
29 juin 2026
Avis spontané
Réponse de Cyan Teak Furniture
Thank you for your continued support and for choosing Cyan again Dan! We're delighted to hear you've been pleased with both your purchases.
We hope you enjoy your furniture for many years to come.
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