Cycle Exchange Avis 

I first used Cycle Exchange in 2023 for a TT bike and the advice plus customer service was exceptional. In June I contacted CE again to px a bike for a ‘new’ bike and once again the experience and service was second to none. Not only are the bikes amazing and as described but the service and smiles from the staff is the best.

Safe to say I will be back again and again. The very best

They were great!
1. They listened. I was fairly specific in what I was looking for (gearing, bike geometry etc). What I was looking for was "non-standard" and would require work on any bike. They got i. They didn't just say no "too difficult", they understood and set out to find a solution - great "can-do" attitude.
2. The staff i dealt with (Josh and El) mostly were wonderful to deal with. They really knew their stuff and were super helpful. One of the things that struck me was how enthusiastic the staff were - they all clearly loved cycling and seemed very happy with working for Cycle Exchange - and great credit to their company and the way it's run.
3. Price. I suppose I was asking for a lot whilst having a a clear price limit. At no stage did they try and "push me" - they were simply focussed on finding a solution that worked for me. In the end, I got everything I was asking for - plus some (electronic gearing Di2).

All in all, I was a very, very happy little camper

Outstanding 😄😃👏👏👏

Customer service is great. The store is full of amazing bikes, nice decorations and a wonderful café. No issues whatsoever. A special thank you to Benji!

Helpful and knowledgeable staff. bike to excellent condition (like new!); no pressure for additional aftersales products.

Cycle Exchange are, quite simply, outstanding. I’ve bought more bikes from them than I care to admit, and every time the experience has been faultless. The bikes arrive in superb condition, the staff are knowledgeable and friendly, and any issues are resolved quickly without fuss. Their guaranteed buyback scheme is a great reassurance, especially if you like to change bikes often. If you’re serious about cycling and want a team you can trust, Cycle Exchange should be your first stop.

Other than being a long‑standing customer, I have no affiliation with Cycle Exchange. My recommendation is based purely on repeated positive experiences.

Bike was exactly as it was shown. Prompt communication and delivery.
Excellent transaction.

I was sceptical at first buying a second hand bike but dealing with Cycle Exchange has changed my view, they have been excellent to deal with and the bike I received was in amazing condition.

First class communications through my exchange. Everything as described with my new bike too. Highly recommended.

Really helpful staff, good communication and friendly advice. Great stock.

Highly recommend Cycle Exchange. They are extremely gracious with their time and truly care about finding you the right bike.

Having seen a number of bikes online I was interested in and then visiting the shop, I was truly blown away by the quality on show. It seemed to me all the bikes were in immaculate condition.
The help and service I received in store was second to none and happily walked away with my new bike!

All the employees that I talked to were very helpful. They kept informed me of all the steps the bycicle was taking. The bicycle was packed really well.
Thank you for your time.

This was my second time purchasing a bike from cycle exchange, and once again 1st class service from start to finish.
After they gave me a fair quote for my canondale I was able to proced to purchase a orbea denna , which was brand new and had to be shipped from Spain, I was kept informed of the updates on my bike and 3 weeks later it arrived. It was paid for by, trade in, cash, and finance, which was straight forward. All in all just excellent service.

Ease of purchasing process. Willingness to fix a minor defect a week after purchase. Bike was 2 years old but looks brand new!

The wheels perform very well; I recommend the seller, and the price is good.

Knowledgeable, passionate people. 👌

Purchased my latest bike through Cycle Exchange and it has been a pleasure from start to finish. I had many questions initially and the team were always happy to help. This gave me the confidence to purchase without viewing the bike! Once my cycle scheme voucher was approved, I received my bike in a matter of days. Once set of accessories didn’t arrive with the bike, but was quickly found and resolved with a 24hr delivery. Cannot fault the team and will hopefully be back soon!!

Prompt helpful response and good online support

I sent photos and a true description regarding the condition of my bike and its history from my initial purchase so as to get a true valuation. Within three days I had an offer back which was acceptable but unfortunately the bike was still in Tenerife, however I was due to fly out and bring it back five weeks later. They honoured their offer and Parcelforce came and collected the bike ready for inspection back at the shop, my description was correct and they paid me what they had initially offered without delay and no quibbling whatsoever.

Always a pleasure to deal with Cycle Exchange. I have both sold and bought bikes from them. I find them very fair on price if you are selling a bike and the bikes they sell are excellent. Their customer service is also really good