J E James Cycles Avis 

Waited a week for an item which arrived with parts missing, then to be told ''please be aware it could be a few days before I can check'' I'm going to order the bits direct myself. 1) Parts missing (how does that happen) and 2) lackadaisical attitude.

A lot of people only write reviews when things go wrong, so it’s good to write a one when they go right.

Ordered some bike accessories on a Wednesday morning. Within a couple of hours the order had been processed and despatched.
Full tracking details were provided and 48 hours after I placed the order, I received the goods.

A perfect example of how e-commerce should be; competitive prices, great feedback throughout the process and super-quick despatch and delivery.

I would definitely recommend them and will be using them again.

Recently purchased a kids bike. Was just as described, securely packaged. Ordered and delivered in <72 hours despite original dispatch time estimated to be much longer. Excellent service, would highly recommend!

Great service, bike in stock, fast delivery, correct model/colour/size, good price and no dramas, better than my local shop could manage, superb company to deal with.

JE James bike outlet
Bought a few bikes here of past, not the best tbh!! Both myself and others have had mixed experience with staff. Some are great others disinterested, one was quite condescending and questioning.. not great customer care!!
My new MTB went in for service given an issue… several times I had to follow up the service and often no one knew what was happening. It took nearly 2 months to return my bike with little apology.
As a result many of us requiring services for our bikes now look elsewhere. There loss…

Delivery took a week from ordering (admittedly including 1 BH).

Needed to return item because IMO it had been on display or previously returned, damaged box, JE James shop display tag on helmet, last item in stock when ordered etc (I didn't want an ex display/returned item for safety helmet) and because helmet tightening wheel also intermittently temperamental and wouldn't always tighten.

Contacted JE James via returns email address to obtain postage label as item faulty, no reply after 8 days. No one answered phone on any of the 10+ times I called (couldn't leave a message as can't receive calls while at work).

Eventually gave up and filled in returns form online. This was responded to promptly with standard email. No apology for quality of item received and fault on tightening wheel, no offer to pay return postage. I returned item at my expense.

I have given 2 stars instead of one as refund was processed quickly after receipt of returned item. Wouldn't use again due to slow delivery, condition of item and lack of ANY support/communication.

I see in other review responses that no one has answered the phone for other callers because 'only one person is manning calls and they are busy'. If this is the case, for the sake of that person's well being and in the name of good customer service perhaps employ a second person!

This place is an absolute joke I ordered some pistons for my brake a week ago and I’ve been trying to contact them no answer just blatantly ignoring emails and calls and won’t give me a refund would not recommend this place, was sat on hold for a hour just to be told no one can take my call do not order for this joke of a place should be shut down

Upon selecting my bike and having it built my first impression of the Barnsley store was spot on.

However, 3 months down the line my freehub had developed a problem.

I then spoke and emailed the store with the problem and they said they had ordered the part and to come to the shop and they would have a look.
When I got there they indeed had a look but then informed me that the part was not delivered. So a wasted journey.

A few days later the store contacted me saying that the wait time for the freehub was 4-6 weeks. So they ordered another freehub belonging to a simular bike hoping that would fit.

So again after another few days I went back, this freehub didn't fit either, so another wasted journey.

Later that day I was contacted by the store who said that they would try and get in touch with specialized (bike manufacture) and order a new wheel complete with freehub as that could arrive quicker than just the freehub on its own.

After a further 2 weeks and contacting the store myself 3 times to get an update they finally said the wheel had arrived.

The wheel is not a specialised wheel, instead it is a KX branded wheel which I could have got from halfords (were I work, and the store knew this) within 2 days of the Origional problem arising. Due to this the freehub and axle are different aswell as the actual design of the rim itself.

Not to mention I could have purchased the wheel for £28, staff discount, which would have been slightly cheaper than driving for an hour each trip and paying for parking each time.

I understand that they have tried to work around and solve the problem, one way or another, but I now feel like I've been given an inferior wheel/freehub to what I originally had.

At the end of the day I feel that what I'm left with is an inferior product and hours of my time and money wasted.

Safe to say I won't be using this company again.

We bought feom the rotherham shop online. Had to wait a week for the bike to be built, however comms were good. When we picked the bike up they couldn't have been more helpful, fit the mud guard we bought, fit the grips we bought, we didnt ask they just did it all free of charge. Really nice experience all round.

A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication problems with the staff (I think they are short staffed) However, Joe was brilliant as usual and completed the service on time. Highly

Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the order! My intervention six days after the order prompted them to process and arrange delivery. Would have been quicker to cycle to Yorkshire to pick up the order myself!

Excellent service from this company. I ordered a small part (mudguard clip) which was dispatched immediately. Communication was first class and price was very very reasonable. Will certainly use again.

The customer eservice is appalling, i received a damaged un rideable bike three weeks ago and i have been asking them to send returns labels for over a week. i am sure they are stringing me along until my consumer rights are void.

Took my MiRider GB3 in for a rear spoke broken and G/box service,after weeks of calling the Sheffield store ,finally colleted the bike to find the motor cable was fitted wrong ,gear cable broken ,left it for nearly 3 weeks then told the G/box needs replacing ai said there was nothing wrong with it ,went to collect the bike to take it to MiRider to find i had a carrier bag stuffed with my G/box in it ,all sorted by MiRider now as good will,nobody from J EJames wants to discuss or reply to my emails ,it seems others have found the same .Sorry J E James, if you dont know what you are doing ,SAY SO.....

I bought the Trek Marlin 4 Gen 3 on the 1st of August. I was told that the bike would be dispatched on the 10th of August and arrive at my house just in time for my trip on the 15th of August. It hasn't been dispatched yet, and it's too late for it to arrive on time. I am EXTREMELY disappointed and will NOT be buying from here ever again.

I’d avoided J E James sheffield for years after feeling humiliated there in the past, but I gave them another chance because they stocked the e-bike I wanted. Sadly, it didn’t go well.
Four specific issues:
1. Two weeks in a row I was told the bike would be checked and ready to collect early next week – both times it wasn’t.
2. I expected a basic bike fit, but the seat post was so stuck one staff member couldn’t move it. A second did it with effort, and I was left to repeat that struggle at home. It took 30 stressful minutes and far more force than felt safe. I’ve since learned there’s a trick involving a hammer – if they knew it, they didn’t share it.
3. Forty minutes into my first ride the electronic gearshift died. I’d asked about the main battery, told it was charged, and was told the shifter battery lasts about 60 hours – but I wasn’t warned it wasn’t charged.
4. The saddle rail bolts were only finger tight, nowhere near the recommended 10 Nm.
To top it off, an accessory I ordered went missing in the shop. Individually small, but together these point to an organisation that isn’t working as it should.

Outstanding service and support from shane in the Sheffield store. He gave me his time and knowledge and expertise with a smile nothing was too much to ask. He is a great asset to the company. Thank you shane. Aaron.

Went to the Rotherham store and spoke to Adam regarding a new road bike, because of his knowledge he helped me make my mind up. I returned a week later and bought a Giant Propel. The bike was sent to the Barnsley store and I had a bike fit with Freddy (thank you it’s spot on) . I returned a few days later and spoke with Tom who has ordered me a half size in a Specialized torch 3.0 shoe. All the staff have been great, not pushy, just really helpful and knowledgeable

Booked bike in for replacement brakes, explained I needed bike back before start of August due to a cycling holiday. Chased them few times (maybe 3-4 times during the process) to be informed brakes were still not completed. Yes I know you had to wait for mounting adapters but these still came a week after I dropped the back off on July 8. Bike was still not ready on 3 August but was then prioritized same day to be completed. Collected bike today and all seems fine however if anyone is booking workshop work at the Sheffield branch I would ensure a proper plan is in place and timeline is agreed to ensure no disappointments. Honestly cant fault the work once it was done, just took to long to do!
Management did ring back promptly to try understand how they could improve, this I guess shows they do care somewhat.

Poor delayed delivery times. Definitely don't order from here if your in a rush for it.