J E James Cycles Avis 

I have so far bought 2 ebikes now from JeJames over the years Their staff i find are welcoming and competent in dealing with situations that arise that i may have, with a relaxed atmosphere. They have a great team there.

Ordered a Cube Attention Pro from J E James. They built the bike perfectly and sent it out ready for a novice like me to set up with ease, even pre-greasing parts.

Excellent service and prompt postage. Definitely will purchase from them again.

It’s been 10 days since I placed an order for some bike bits. I got an email saying one item was out of stock and what did I want to do, I replied but nothing back and no order delivered

Don’t answer phones when you call.

Disappointing - I’ve ordered before and it’s been fine, but they seem to have lost there way - unfortunately maybe back to Amazon rather than trying to support a U.K. business …. As at least they fulfill

Update : I have revised from one star to three stars to be fair as JE did come back and question whether my emails had reached them. Doesn’t excuse the lack of answering the phones and week before the initial response (when the site stated faster delivery). Sorry, I know business can be tough with staff shortages/ holidays etc, trying to be fair

I’ve used the Rotherham store for over 20 years now, brilliant service all the staff are friendly and helpful, the lads in the workshop are excellent and have helped me and my son get our bikes fixed and back out on the trails quickly and efficiently…. Shane.

Bought an e-bike (Claud Butler Ridge) 8 weeks ago, i was told about the after sales check on the bike but wasn't told it is a strict 4-6 weeks period. phoned up to book in, told it could be chargeable. I do have an issue with the chain keep coming off. They can book in but not for another 2 weeks. Pretty poor when other bike shops are available and with better customer service. After many years, won't be using again.

Yet again, emails and requests are being totally ignored by the JE James Cycles Sheffield store. This time, a store manager named Shane just can't be bothered to respond to emails and follow-ups. The owners of this business really need to look into this behavior. It's completely unprofessional for someone calling themselves a store manager to act this way. This is a massive area where the company needs to improve.
I cant give a star rating as how do i rate NO service at call as there was no service to rate. Zero start would have been more accurate.

Got a great deal on a slightly shopsoiled electric road bike and at the free check service they fixed a gear change problem perfectly. Great attitude from all the staff and buying experience friendly but professioal wth solid advice on best choice for my nes bikes.

Good service from JE James. I accidentally mis-clicked and ordered the wrong size of cycling glove. JE James accepted the return request with no quibble. Both the original and replacement orders arrived quicker than they estimated, so very happy with the service.

Very friendly staff and excellent customer service.

The bike I received was great, the staff couldn’t do enough to help me and even though the courier was a nightmare, J E James were quick to resolve the problem that wasn’t their issue.

Recommend using J E James.

Ordered a wheel, paid by PayPal but the wheel never came. I’d imagine the wheel wasn’t even in stock despite being advertised on their website.

I phoned the help line and it rang and rang and eventually cut me off.

I’ve emailed but they don’t respond to that either. Rang the help line again another day on the stroke of 9:00 o’clock (when the line opens) but my call remained unanswered until I was eventually cut off again.

DO NOT DEAL WITH THIS FIRM! They are cynical and don’t provide any customer care. I’d hazard a bet the helpline wasn’t manned and having it set up to disconnect calls after a long wait should tell you all you need to know.

I’ll be complaining to PayPal directly.

I took my son to J. R. James Sheffield store for an emergency repair - his brake cable had failed on his Brompton - as the Sheffield store is a Brompton Premier.

The repair was done immediately, professionally and at low-cost by the friendly staff, who really understand Brompton. They also changed the second brake cable as it is an annual service item!

J. E. James saved my son's touring holiday - he was getting the train that morning and is on the Way of the Roses your as this is written - brake cables fine.

Je James guys have been extremely helpful myself and my partner both bought ebikes from Chesterfield store asked for a few upgrades which the happily sorted with no issues. mine had to go back for a recall which they have done.
At the weekend I broke my enduro ebike these guys are transferring one from another store for me too look at and probably purchase.
Guys are always helpful and knowledgeable fast becoming my favourite store will use more superb service bought helmets and other stuff

Called into the Sheffield store just before closing time looking for some cycling shoes. I'm a bit of an awkward size and wanted to try a few on to make sure I got the fit right.

The team were really friendly and helpful. They took the time to help me find the correct size, even though they didn't have the exact shoe I wanted in stock. Once we'd worked out the right fit, they ordered the shoes in for me.

I'm fairly new to proper road cycling, so I had plenty of questions, and they were happy to answer all of them without making me feel like a nuisance or rushing me out of the door, despite it being close to closing time.

Really impressed with the service and the knowledge of the staff. A great experience from start to finish, and I'd happily recommend Je James Cycles Sheffield to anyone looking for honest advice and excellent customer service.

The worst company I’ve ordered off. Brought a range extender only to find out it was used had deep marks and mud between button. After ringing for a long time was told to return it. No apology kept saying they come with a few marks as it comes with plastic cage.but mud and being year 2023,so 3 years old before I get it.no refund for my postage cost and felt it was my fault do not buy from them.

Good price for a bike but they don’t reply to emails and they don’t pick up the phone. On hold for over 30 mins for a query about a delivery. I only want to ask one question but now they have my money they aren’t bothered.

About a year ago I purchased an Orbea mountain bike. In the lead up, the staff we're unbelievably helpful, responding quickly to all my queries. I collected the bike with no issues, again the staff were fantastic and pleasant. I would have no hesitation in recommending, and would prefer to use the store for any future purchases. This was regards the Rotherham store.

Took an ebike wheel in to be fixed, told 1-2 weeks which fair enough as they'd need to order a rim.... one month later no progress, no work done to the wheel still 'waiting for spokes'. Absolutely shocking, they'd obv forgotten about the job so I'll take the wheel somewhere a bit more competent.

Purchased a number of bikes from Chesterfield and Sheffield stores over the years. Excellent customer care when inevitable problems occurr with the bikes purchased from them. Special mention of Dean and Steve in Chesy

Bought two inner tubes which both where faulty. Fixed one myself and the second one was blocked and again I had to fix it myself but the issue persists.

After back and forth and initially being offered either a refund or a replacement this was no longer an option as the person stated I fixed the issue

The inner tubes were lumpy and raised a safety concern with it potentially pushing the inner tube of the bead which would result in possibility a really bad injury especially at speeds.

Also, could not apply slime into the tyres.

I have just had a back and forth via email and going around in circles.

I will go and buy inner tubes elsewhere.

Thanks for your bitter responses.

Firstly the inner tubes were missing one circular ring and a tube cover which I decided wasn't worth getting replacements.

I'm not sure how you have the audacity to refer to due to me wanting to apply slime in my tyres this is something wrong.

As a bicycle company you should know people may want to put slime in their tyres to avoid things like pictures right.

After you wasted so much of my time with your responses which ignored my actual responses .

Btw when I placed the inner tube in the second one which no slime got in as the value was blocked which I had to fix as I wanted to use it.

The tyres actually kept popping of due to the tyre coming out.

After reversing the tyres and trying again i managed to fix the issue.

UUtterly shambolic from start to finish. Ordered a Fox front mudguard, had to email them because the order stated short-long. This is 2 different sizes & I wanted long. It took them 2 days to reply and then a week for the delivery. It turned out that the guard was not suitable for my forks but this was only noted on the back of the packaging NOTHING on their website re round or straight fork bridges. Emailed them stating that I had to return it and they had to pay the postage because they sold an incompatible item because they didn't have the correct information on their website.
Nothing from them apart from the return label.
Useless, incompetent and law breakers under Distance Selling Regs & Consumer Protection Regs.
I will NEVER use their pathetic services again. Ordered the correct item (because the description was on their website) from Leisure Lakes Bikes. Ordered Sunday, dispatched Monday, delivered Wednesday.
After clearly stating to them that they were at fault they finally sent a pre-paid postage email. No word of apology, no word of amending their woeful website, nothing.
JE James Cycles you are the worst I have had the misfortune of dealing with. God awful customer service, in fact 2 words you have no idea what they mean when used together. If I could award -10 stars then you'd get that. Please avoid buying anything from these idiots.
Their reply is a lie. I had to email them asking if the long guard had been ordered because my invoice stated "short / long"..I have that email reply from them. Also NOWHERE does it state that the guard will not fit curved fork brace...that's what I'm making the point about yet you idiots still don't pick that up. Then the audacity of saying I didn't reply, well you lot just sent automated responses so that again is a total lie. Busy? I'd be surprised given how crap you treat customers, no apology, no acknowledgement that you website is inaccurate and still no refund. Utter incompetence from start to...still not finished yet as I haven't got my refund days after I should have.
Useless beyond belief and liers to boot.
Please do not use these shisters and liers.
Where's my refund then you lying idiots?
Not showing since the 24th April when you state 3 working days?!
Utterly incompetent liers.