Waited a week for an item which arrived with parts missing, then to be told ''please be aware it could be a few days before I can check'' I'm going to order the bits direct myself. 1) Parts missing (h... Voir plus
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Lisez les avis des autres
A lot of people only write reviews when things go wrong, so it’s good to write a one when they go right. Ordered some bike accessories on a Wednesday morning. Within a couple of hours the ord... Voir plus
JE James bike outlet Bought a few bikes here of past, not the best tbh!! Both myself and others have had mixed experience with staff. Some are great others disinterested, one was quite condescendin... Voir plus
Recently purchased a kids bike. Was just as described, securely packaged. Ordered and delivered in <72 hours despite original dispatch time estimated to be much longer. Excellent service, would highly... Voir plus
À propos de l'entreprise
- Magasin de vélos
- aussi dans
- Cyclisme sur route
- Magasin d'accessoires de vélo
- Magasin de réparation de vélos
- Service de location de vélo
Écrit par l'entreprise
J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.
Coordonnées de contact
The Old Fire Station, S65 1RF, Rotherham, Royaume-Uni
- 01709538374
- support@jejamescycles.com
- www.jejamescycles.com
3,8
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great shop in Sheffield with good stock…
Great shop in Sheffield with good stock levels at decent prices and staff were really helpful
29 décembre 2025
Réponse de J E James Cycles
This makes us happy to hear. Thanks for visiting Craig, hopefully see you again soon.
J E James Cycles
Very good and efficient customer…
Very good and efficient customer service and very competitive price
29 décembre 2025
Réponse de J E James Cycles
We always try our best Pete, thanks for the kind review.
J E James Cycles
Réponse de J E James Cycles
That sounds like us, thanks Jim :)
J E James Cycles
A great bike shop that I have used…
A great bike shop that I have used since being a kid in the eighties. Nice service.
29 décembre 2025
Réponse de J E James Cycles
Thanks Ian, we're here whenever you need us. All the best, J E James Cycles.
Perfect
Just bought a new e-bike all the staff were so friendly and put me at ease as it’s a while since I had a bike. They were above and beyond getting it ready for the day after buying it. Then on collection I was shown how to use the bike so all in all can’t fault anything as they were helpful and honest from start to finish. So thank you, team.
27 décembre 2025
Avis spontané
Réponse de J E James Cycles
Thank you for taking the time out to leave us a review Archer. We hope you are enjoying the new bike!
All the best
J E James Cycles
Réponse de J E James Cycles
Hi Lynda,
Thank you for taking the time to leave us a review. We appreciate it :)
All the best
Josh
Great Service
Always have a good experience at J E James in Rotherham. But wanted to pass on my thanks to Nathan for sorting a warranty issue out so quickly. I dropped the bike in at 10am and by Midday the following day Nathan had already sourced and fitted upgraded parts to help prevent the same issues it’s my crank happening again. Great service as always.
22 novembre 2025
Avis spontané
Réponse de J E James Cycles
Hi Sam,
Thanks for the review. I have passed your comments on to Nath and the team. We will see you again :)
Josh.
Réponse de J E James Cycles
Hi Harry,
I have checked on this and I can see that we did reply to your email the following day 11/11/25. Please just double check your email inbox or possibly your junk / spam folder in case it has filtered us out.
Thank you for being an awesome customer, we will finally get you sorted once you reply back to us :)
All the best -
Josh.
As described
27 octobre 2025
Réponse de J E James Cycles
Thanks for the review Marcin - much appreciated. Adam
Offer good sales prices but dont have your size in stock
Fast shipping, sadly however (and like alot of cycling places now) they advertise good deals but when you visit the website to order they dont have it in your required size, or they do but its not at the ‘sale’ price that you saw online. Had to return the shoes as they didnt fit, and that costs you money.
27 octobre 2025
top service at JE James Barnsley
called on Tueday at the barnsley branch to have my gears indexed, I had tried and failed. The workshop guys were brilliant, found the fault(a sticking cable on a nearly new bike) A friendly chat and a cup of coffee, top service, highly recomend
28 octobre 2025
Avis spontané
Réponse de J E James Cycles
Thanks for popping by. You know where we are if you need us again.
All the best
Josh
Bought a Giant Reign 2022 for my son…
Bought a Giant Reign 2022 for my son for Christmas using PayPal Credit & it went as smoothly as possible company kept me informed of every move with the bike & it arrived on time. No issues with the bike once out the box & put together so yeah very pleased with the service from JE :) happy to purchase again in the future
27 octobre 2025
Réponse de J E James Cycles
Hi Michael,
We are happy to hear this! :)
We hope he enjoys the new steed.
All the best
Josh
Réponse de J E James Cycles
Thanks for taking the time to leave us a review Mike <3
Kind regards
Josh
5-star
I purchased an e-bike from the Barnsley store, and the customer service was excellent. The advisers were knowledgeable, attentive and keen to ensure I found the right bike to fit my requirements.
I highly recommend this company.
18 octobre 2025
Avis spontané
Réponse de J E James Cycles
Thanks for your 5* review Diane, its lovely to hear such good feedback. I'll be sure to pass on your comments to the team at Barnsley. Enjoy your bike. Adam.
Woeful!
I placed a specific order, nothing complicated and on their site it said two to three days delivery time.
Over a week later I received a completely wrong order.
When I contacted them they refused to correct my order or refund me.
The attitude on the phone call was belligerent and very unhelpful.
I will not be using them again.
23 octobre 2025
Avis spontané
Réponse de J E James Cycles
Hi Neil,
I have sent multiple requests for information regarding this so I can complete an investigation, unfortunately I have not heard back from you.
From the little information I can see about the order you are referring to is highly contrasting to your story. You placed an order for an item that was not in stock but was in stock with our supplier. You were notified at 3 separate occasions that the order would be slightly delayed due to this, this information was also present on the product page when you placed the order. We also fulfilled your order exactly as you ordered it. This can be confirmed again at multiple stages. We would absolutely never ever refuse to correct any issue, whether caused by the customer or ourselves. You were more than welcome to return the order for a refund or exchange but have decided yourself not to.
Regards
Josh
Helpful staff.
I visited the Chesterfield store as I was interested in getting a Liv E Bike. The staff were very helpful and knowledgeable. I ended up buying a bike that day as I felt they gave honest advice regarding the bike itself and what type of lock was best (which wasn't the most expensive). No hard up-selling, which always puts me off. Sadly, I can't remember the names of the two staff members who helped me, but they were father and son. The bike was delivered on the day I asked for, and I got a phone call prior to check that they had the right delivery day. I would certainly use them again.
10 octobre 2025
Avis spontané
Réponse de J E James Cycles
Hi Laura - it was Dean and Josh that must have looked after you. Thanks for your kind words and the 5* review its very much appreciated. I'll pass on your comments to the team at Chesterfield. Thanks again and I hope you enjoy your new bike. Adam.
Brilliant service and no pressure
Bought 2 bikes from the rotherham store in last 3 weeks for me and my wife. Having been away from mtbs for best part of 15 years was amazed how things had moved on. On both occasions was given plenty of information to go and research and make my own mind up without feeling pressured. (Young lad served us forgot his name think he was out the workshop) was brilliant.
Wife's bike was ready day it was meant to be, unfortunately there was a slight mix up with mine and the wrong colour was built (no big deal were all human and they couldn't apologise enough). Day after when correct colour was ready also recieved a little freebie for the inconvenience which was a really nice touch.
Both daughters are ready for new bikes now and there's no doubt where il be going. Thanks again. (Im not one for leaving reviews but when the service is good they deserve it)
20 septembre 2025
Avis spontané
Réponse de J E James Cycles
Thanks so much for the 5* review Mat. Apologies for the mix up on colours but glad we could sort the issue quickly for you. Hopefully see you soon for the next 2 bikes :). Adam
Réponse de J E James Cycles
Glad we could help Luke - thanks for taking the time to leave us the 5* review. Adam
Great brompton dealer
Brompton dealer in nottingham closed so I've decided to use je james
Just had a job done on my brompton which I am more than pleased with .....the brompton mechanic really knows his stuff
He took time out to chat and he is really knowledgeable on all aspects of bromptons ....I shall definitely use them again 5⭐️ service thank you 😊
2 octobre 2025
Avis spontané
Réponse de J E James Cycles
Glad we could be of service. Thanks again for using our business and leaving us such a lovely review. Adam.
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