J E James Cycles Avis 

Deliverd on time,arrived in the condition i expected

Phoned up to ask abouts parts of my bike.
Didnt let me finish my sentence before he started trying to correct me! Was asking if they had a part in stock and a question about a part to see if im about to purchase the right one. Got nothing but rudeness will not be spending my money here

I purchased a specialised Stumpjumper mountain bike but unfortunately had to return it as the rear shock appeared to be faulty. For a bike of this standard and reputation, that was really disappointing.
What made the situation worse was the cost of returning it — £150 in postage, which feels unreasonably high considering I was sending back a product that wasn’t working correctly. I’ve already been in touch with the company to request some reimbursement for this, as I don’t think customers should be left out of pocket when dealing with faults.
Overall, I’m disappointed with the experience. While the bike itself has a great reputation, the quality control and returns process need serious improvement.

Absolutely outstanding service from this store! Extremely polite, helpful, and quick. Staff great, and Adam in workshop.... you're a star! Fixed my e-bike which I desperately needed whilst doing my off-road LEJOG route. Thank you! Morris.

Shocking delivery times. 12 days after placing my order I'm still waiting. I ordered items from China last week and they arrived in 5 days free of charge!

Is it any wonder UK companies are failing every day when service levels are this bad? If you care about your business folks you'll need to make significant change. I could have walked to Rotherham by now. Would have cycled......but I'm waiting on my part.

Quick and easy to find what I needed on the website. Easy to order. Delivered quickly. Tremendous thanks

Very easy to find what I wanted and order. Web site is laid out well
Payment was simple
Very quick delivery
Good selection of products, reasonable competitive prices

Great range of products fair pricing and good customer service

waited 10 days for a wheel part ,still nothing, tried to call them waited on hold for 45 minutes no answer
terrible service , cmon lads , you can do a whole lot better than that if you want to compete and survive.

Thanks for a great service

Bought my new cube litening aero c68x race in Stealth black from Je James cycles, and first got to say I've had a good experience from purchase to delivery very quick in getting in touch with any question I had, I had a little issue on delivery but Matthew was very prompt in getting back to me and sorting my issue out, thanks again Matthew. Would definitely reccomend this company. Next ive got to say what a bike. I've had a lot of bikes in my cycling years and this is by far one of the best looking and fastest bikes I've ever had, every pedal stroke delivers so much power and you actually feel it going threw the bike, it is also very comfortsble and quiet on our rough brittish roads not one vibration noise. If you're after a fast, good looking and responsive bike look no further this is the bike for you. Just to add to my review I have now done 300km and climbd over 3000m the past 3 days on the new best and it is so fast just wants to keep on going, and on climbs it is the same such a fast bike. I've had lots of complements already. Thanks again to everyone ant Je James acycles🚴🏼

Bike needed some new parts and a general service . The price was very fair for the parts and work done . The mechanics know their beans and the bike came back cleaner than when I dropped it off aswell ! Would recommend

Just purchased my new haibike mtn6 from James Barnsley store and I’m very impressed with the way the staff treated me. Nothing was too much trouble and they made it a very enjoyable experience. Thanks to you all

The estimated 2-3 days delivery was more like a week. The product is fine of course, and the price. I'm really keen to support smaller retailers (vs Amazon), but you really could do with speeding up the service.

After a week waiting after I ordered online I called and then advised it was in store to collect.
On collection the Castelli jersey was soiled on the pockets and back. I was given a discount but was not happy with the overall service.

Alfie at the chez store was a legend! Alfie helped me find the right bits for my bike totaling £102 perhaps the most reasonable price in the region, Alfie gave me a tour around some of the most fascinatingly expensive bikes, even though I wasn't shopping for one he was happy to walk me through his personal experiences with these bikes. Also had a chat with cam on the tills, and found out we have mutal friends! Small world!

Working in another bike/retail store i know how important these reviews are. So for the store manager who reads this. Give them a pat on the back from me too! They deserve more but in this economy we can only pray for a bonus right? Haha.

I purchased an amflow pl carbon from JeJames online, when I bought the bike, the website was showing that it was in stock and available to buy, the order went through fine and I was expecting to get a new bike within 2 weeks, 2 weeks passed with no contact from JEJames, i rang them and spoke to an unhelpful gentleman who told me that “apparently” there was a computer error and they haven’t actually got the bikes in stock at all and it was on back order with their supplier, waited a further 7 weeks!! for my bike to arrive - when it did it was packaged in the wrong supplier box and has a scratches on the fox forks. Not a happy customer.

Smooth service

Been in today to collect my new bike. Can I just say a massive thank you to the young man who helped me choose the bike and get it ready for me. Polite professional and even laughed at my jokes 🤣. It isn't my closet bike shop but it will be the only one I use. Thanks chaps Chris parfitt

I've bought mountain bikes and equipment from JEJames for over 20 years and have always had niggling issues. This year my son needed a new bike and the service was poor leaving us with a bike that didn't work and eventually we took it to another bike shop who sorted it within days. In summary...
- we were told they had the bike in the shop but they didn't
- we returned to ride another bike but they quite rudely said we could only ride it in the shop.
- when we eventually decided to buy it the suspension forks didn't work.
- once replaced we had a test in the shop and the brakes didn't work.
- after being told they'd 'bed in' it was clear something was wrong so they replaced just one of the brake units with a different make.
- once taken home and ridden the brakes still squeeled badly and then the rear one (which was replaced) stopped working altogether and the front one became too stiff.

Turns out the brake cable had been damaged during fitting and the rotors had been contaminated. Each time we tried to get the issue sorted the shop told us it would sort itself and just tried to get us to leave. On one visit during the weekend the shop seemed to be staffed with inexperienced teenagers and on the last wait for the brakes to be sorted our phone number had been written down wrong so promises to ring us delayed the riding of the new bike by weeks. This was the Sheffield branch. But don't take my word for....go and see if the poor service was just a one off for yourselves. I'm done with them!!!! It's taken 5 months to sort out.