J E James Cycles Avis 

Service at Barnsley was great. Adam talked me through the different Liv models to make sure I got what I wanted. Slightly disappointed that, after purchase, the workshop took 4 days to make sure the bike was ready to go, but I didn't push it. Probably could have had the bike earlier if I had asked. Overall good experience, I've had the bike a week and I'm happy with it.

Continuing efforts to say they went "above and beyond" to help me fix a bike that broke after a few months. Nope. They tried their hardest to make it my fault. Tried to blame me every step of the way. You sell rubbish, take responsibility. Dont take it out on your customers. Now you get a one star review for this appalling service.

A young man names alfie at the chesterfield store was very rude to my autistic grandson, we came in to look for his first mountainbike for his birthday! Alfie couldn't help but talk down to us like we was garbage. Not a good first impression, my grandson struggles with his speech and he's very socially awkward, he's been quite upset about this interaction.

Went into the shop to give another go as things change.had a great experience. The staff could not do enough to help. Very pleased with the service I received. Will definitely use again.

I have always shopped at James.
1 x Claude Butler
2 x giant
2 x marren
I x electric raleigh, bosch engine
1 x gazelle, bosch engine
Mainly had my services there.. no complaints about the lads there.. took me a while to realise how expensive their services are.
Because my commute was changing I decided to upgrade my electric bike
I bought a Gazelle, l paid on the day of ordering. £4800.
I picked up, rode home, 2.6 miles, and disliked it instantly, so l rang and said as much.. the answer
"Well it's a used bike now"!
"We can give you a partial refund"

My advice to all.
Plenty of other places..
PS date approx, l bought 9th April 25

This was my first time shopping online at J E James Cycles and I was very pleased with their good prices, wide range of items in stock and excellent communication and customer service. I would highly recommend this shop - this will definitely not be the last time I use them.

Order was processed & sent out for delivery as stated, can't be any better than that

Product in stock. Quick delivery and great price.

Fast delivery and good value. Always good to deal with . Thank You

Everything was simply fantastic. I phoned up prior to arrival to make sure everything was ready for collection and having never been to the area before was given plenty of advice on where would be best to park. Getting to the store it was immaculate and was immediately greeted by Freddie who was amazingly helpful throughout. He even held carry some of my kit to the car, I can honestly say I've never had customer service as good from such friendly, knowledgable and enthusiastic staff. Thanks very much!

I bought a bike from JE James a few years ago and was happy with the service, so when I was looking for an ebike it was one of the places I went to. The sales staff were really helpful and knowledgeable, and buying in person is always better. After some preparation time I picked it up. Immediately the higher gears weren't changing smoothly but the big problems happened after 6 weeks when first the charger drained instead of charged the battery and then halfway through a ride the electrics wouldn't work. On ringing the service department I was told it could be a month before they could even look at it. I pointed out it was a brand new bike and if they couldn't sort it I wanted a full refund. It was dropped off that day. Hearing nothing after a week I phoned told "we were just going to phone you" had ordered new battery. Rang again a few days later told "just going to phone you" not battery but control unit problem. After a few days phoned again, it was fixed. Gears would be adjusted and a snapped light cable fixed. I couldn't pick up so requested delivery, would be sorted. After a few days no info on how/when would arrive - hadn't been packaged, would contact courier next day. Bike had been there nearly 3 weeks by this time. Delivery would need to be signed for, would be a 12 hour window, not a day I could be at home, so arranged collection. Brought out wrong bike, barely a word, no paperwork, no info on what had been done. At no point was there an apology, gave impression I had snagged cable, no idea whether battery was replaced or not, higher gears ok now but lower one's are clanky. All in all shocking after sales. In hindsight really wish I had just demanded a full refund and gone somewhere else. Two stars balances out helpful sales staff and terrible after sales.

Ordered an Electric mountain bike online. Process was simple and the guys at JE James were great when I went to collect the bike. Great knowledge of the bikes and the technical detail, unlike other bike suppliers I have visited previously. Freddie went through the PDI and functions of the bike very thoroughly.
Top guys at JE James Barnsley 👍👍👍

Great online site and shipping was really quick....nicely packaged to....can't fault them to be honest and will definitely be useing again AAAAA+

They had what I wanted, I ordered, they delivered.
Would be nice if all suppliers were this good.

Exceptional price,quick delivery the product is great

As described
Fast delivery
Good communication

Thanks to Adam and the team at the Rotherham store for a really seamless online bike purchase experience. Friendly and helpful from start to finish.

Just want to say thank you and let you know I'm absolutely delighted with my new bike. You provided an excellent service and a nice, smooth transaction. Everything went together perfectly well and I've been out on it a few times now. Thank you for everything.

Have just bought a Brompton from this shop and collected it this morning. Chris and Lewis surpassed ALL expectations of great customer service. Couldn't have asked for more. Would 1000 percent recommend.

Exceptional customer service and support, really going above and beyond thank you.