J E James Cycles Avis 

Ordered a part online which stated on the website it was in stock. 5 days later when I should of already had the part delivered I get an email saying the item was out of stock & they can order it in which was over a month's wait. 5 days is a ridiculous amount of time to wait to send an email about a stock error they should already be aware of. Will never use this company again or recommend to any fellow bikers.

I purchased a NQP GT avalanche expert. The transaction was very easy and great communication with JE James. The bike was extremely well packaged and was easy to put the remaining parts together. I found the back brake was very soft and needed to have a brake bleed. I contacted JE james and they apologised and agreed to pay for the bleed. The bleed has been completed and the bike is fantastic. Thank you JE james for a great bike and service.

I had a crack appear on my specialized frame and had to take it back to JeJames at Rotherham were it was taken care of by Nathan. He was really polite and helpful and very quick with the claim process. Also a big thanks to Chris for PDI my replacement bike which rode smoothly. Thanks guys

Gt grade sport bike arrived safely as promised everything set up gears working correctly steering not quite set straight but an easy fix all in all a great buying experience
Maybe could have been updated in between buying and receiving the bike
Many thanks

I was a bit unsure about buying a bike through this website, since I never heard of it. But the services was really good, the bike was delivered on time and the communication emails were good. Moreover the bike arrived in good conditions and it was easy to assemble.

A good product but the delivery is slow when compared to like for like competitors.

Bought my first e-bike from JeJames. Prices are very competitive and the after sales care is second to none. These guys really do go out of their way to help out wherever possible. I wouldn't even consider going anywhere else even if I found somewhere cheaper. Also a bonus that the Chesterfield branch is right on my doorstep. A more than deserved 5☆ rating!

I got my first bike from JEJames when I was a kid. I remember distinctly my dad taking me and my brother to the Rotherham store some 30+ years ago now and out I came thinking I was so cool with my pepsi bike. So when it came time to take up cycling again they were at the forefront of my mind, there must be a reason they're still going strong after 60 years, right? Ordered online and because the shop is local they just built it and fetched it round. Gave me a quick run down of the bike/maintenence and it was all good from there. Everything top notch. When I contacted them by email before the order shipped they were quick to respond and polite, and the fella that brought it round was friendly too. Couldn't ask for more.

Bought a GT avalanche elite for my son’s Christmas present. The bike arrived with failed rear brake. Contacted customer service and agreed to take it to a local shop for a brake service. That lasted approximately one week before the brake failed again and I was advised at the local bike shop it was a dodgy brake lever.

Contacted JE James customer service and was told I could return the bike and they would look at it with the underlying threat that if they couldn’t find an issue I would be liable for the cost of the courier etc. I was also given less than 24 hours notice to package the bike up so when the courier arrived they refused to take it because I didn’t have a bike box.

The customer service (if I can call it that) are so blunt and rude and seem to make it as difficult as possible to get any after care. I wish I hadn’t bothered buying from them in the first place and I should’ve returned the bike when I realised the brake had failed rather than trying to get it fixed locally.

Awful experience and in the end I decided to stop corresponding with them as I found it difficult. Now I’m left with the expense of replacing the brake on a bike that is less than 4 months old.

**Update May 2025 - I have been contacted by a representative of JE James and have finally spoken to someone who was extremely helpful. Such a shame that I had to go through that experience and leave a negative review to resolve the matter but the bike is fixed and I have a very happy child. Thank you.**

Excellent customer service from the workshop, fast efficient and great knowledge from Steve who couldn’t do enough for us. Thanks again

Great service, I ordered bib shorts and a jersey which came within a few days but they were too big so sent them back for an exchange, which came a week later with no issues. Throughout JeJames support kept me updated on the process

Awesome service with a fantastic deal from Dean and the team at Chesterfield branch. Thanks very much👍.

Bought various bits and bobs from the website over the years. Recently did the 300 mile round trip to pick up a bike from the shop. Brilliant service on the phone sorting the sale and giving advice. Arrived at the shop to a big hello from Josh who had helped on the phone, good chat with other members of the team about cycling while sorting the collecting. Bike is in perfect order from collection, well worth the drive. Wouldn’t hesitate to recommend to others.

Great company, item arrived safe and sound.

Love my new bike.

Detailed checklist in the package with what’s been checked and passed with details of who completed the checks which is a great touch.

Highly recommend 10/10

slow order processing - 2 days, no progress, no comms.

Bought a new cassette that I was struggling to find for a reasonable price elsewhere. Arrived promptly and no issues with product, would happily use again.

Ordered a road bike, great Customer Service pre-delivery, great responses, service. Then the bike arrived not correctly set up - cassette held in place by the axle & frame not fixed and locked correctly, consequently the bike tipped and scratched on chainstay before ever getting out on the road. Lack of Customer Service, care was shocking to say the least, first tried to advise the Cassette was fitted correctly, it wasn't, disregarded the damage to the chainstay, finally suggested I take it to an LBS and get the Cassette fitted correctly at my expense....

Very poor experience. I ordered a small Orbea Vector 30 hybrid bike in black and a bunch of accessories on the 2nd March. My order was due to be dispatched between the 11th and 12th of March. On the afternoon of the 11th March I received an email from Matthew in 'Mail Order Communications', informing me that there is 'cosmetic damage' to the right hand brake lever and offering a pathetic £10 refund (2% of what I paid for it) because it is the last one they have in stock. I responded saying that wasn't good enough and my expectation was that they replace the damaged but easily available lever, or give me a 15% refund to cover the costs of me doing so myself.

Both of those things were refused on the basis that it is a 'clearance' bike (although that is not stated on their website, it is just on sale) and the damage is 'purely cosmetic', despite it being sold as a brand new and undamaged bike at the time of purchase. They did increase their 'offer' of a refund to £15, which I think shows how much value they place on customer satisfaction. Other retailers are selling the same bike for the same price or are willing to price match, I assume without the damaged lever. I have now requested to cancel my entire order and will buy elsewhere, although I'm annoyed I've already wasted over a week waiting.

Always have great service from the lads in the Barnsley store with either sales or worksop work.
Great website for in-store collection too.

Great Service!