Cycle King Avis 

From placing the order, to delivery to the store and finally collecting the bike, the whole experience was excellent. The staff at the Yardley Cycle Kings store were brilliant, friendly, helpful and explained everything clearly. We walked away very happy, and most importantly, our 9-year-old is an extremely happy bunny with his new Selcano mountain bike! 🚲😁

Just one tiny hiccup: when we placed the order, the website stated that the bike came with hydraulic brakes, but we were later contacted and advised that they were actually mechanical brakes. The website has since been updated, so hopefully that avoids any confusion for future customers.

Other than that, we honestly couldn't fault the service.

Thank you to the team at Cycle Kings, and we'll see you in 8 weeks for the free service, which is also included with the bike. 👍

Highly recommended!

Great experience, I had a bit of difficulty in putting my bike together one of the pedals was faulty - quick email sorted it, Richard was very helpful and I received a new pedal the next morning.
Great communication 😊

Very pleased with my parts from cycle king, mudguards and rack already fitted to my bike quick delivery, would use again thank you.🏍

I’m very disappointed with my experience at Cycle King today.

About two weeks ago, I went in with my son’s bike because the crank arm was broken. The person who helped me at the time was very nice and helpful. They advised me to order the part and come back, saying that once I had it, they could fit it the same day as it was only a small job that would take around 10 minutes.

Today, I went back with my two boys. We don’t live locally, so it was a journey for us. Unfortunately, the person working there today told me to come back tomorrow. I politely asked if they could at least loosen the crank arm so I could change it myself, but again there was no willingness to help and I was simply told to come back tomorrow.

I previously had a very good opinion of Cycle King, but today’s experience was very disappointing. It’s a shame because not all staff seem to be as friendly and helpful as the person who assisted me the first time.

Quick , professional, just a fast reliable people to deal with.

Great service and speedy delivery.

We ordered a bike through the website and paid for faster delivery, then received an email saying that they won't have it in store until after the delivery date we'd already paid for - no apology from them. They offered us an ex-display bike FOR THE SAME PRICE or we could wait until the following week to receive the new bike we had paid for. We had already shown our son the bike and told him the date it was being delivered, so then had to break it to him that we'd been sold something that the company didn't have on site and that we'd have to find another company. We went with a more expensive bike from Decathlon and delivery was taken a day earlier than we expected so everything worked out well but, after the rude customer service and no apology from the company, I wouldn't touch this company again.

Smashing service, they rang to say they didn't have the bike I had ordered at their store but another store close by did have one and if ok they would arrange for that one to be delivered.

It was a present for my Grandson and they assured me it would arrive in time for his Birthday and be ready to collect..

It was and he was chuffed with it

5 star service. Excellent all round.

Easy to order and arrived quickly. Few companies sell the elastics for bike carriers which screw on. A shame as so effective, they use them all the time in the Netherlands where I bought my last ones.

Great product, fast service. Highly recommend

The quality of the parts, along with their value and knowledge was Outstanding. My local Cradley Heath Store deserves a 5 Star just for the Quality and Customer service.

Thank you

REGARDS Steve D

great service by mat, he was very knowable about my bike, and did a good repair

The cycle carrier I ordered was delivered on time and in good condition.
Seamless process, just what you want from an online order.

Item arrived in good time, as described and very good quality, we are very happy

Fast service, excellent communication and a fair price too, what’s not to like
Five stars 🌟 🌟🌟🌟🌟

I visited their website to order a couple of disc rotors. Once I found what I was looking for, the transaction was swift and easy to complete. I chose the click and collect option as I was nearby.

Communication through email was really good as they told me when it was available to pick up. Once I arrived, I waited a short while (2 mins max) whilst an employee had taken a call. There was only the one employee in the store at the time from what I could see. Once I engaged with the employee, the collection was again, very swift. No need to go to a back to collect, it was already on the front desk.

One thing to note (not a criticism), when I picked up the rotors, they weren't in the manufacturer packaging. I'm okay with that as minimal packaging works better for me but for others, they might want it in the packaging. This ultimately could be that the products were OEM, but there was no evidence of that on their website. Overall, a good service was done by Cycle King.

You had a tyre for my Unicycle and it fitted now all working for my granddaughter to ride