Cycle King Avis 

Really great service all round. They called to tell me there was a chance of a delivery delay and offered the opportunity to change the bike. My grandson has set his heart on that one so was happy to wait. They told me the 2 possible dates and it arrived on the second one. Received a text to say it had arrived and we collected it that day. Really nice staff who explained about warranty and service etc.

Exceptional service !
These guys are helpful, knowledgeable and very reasonably priced, I can't praise them enough.
Alan

My ordered item had not arrived, but they found a replacement at a better deal well done for customer service

Really helpful, friendly staff. Great range and brilliant service.

Excellent service built bike collected no problems

Quick contact after online ordering informing me my bike was ready to collect. Friendly, helpful staff who demonstrated the folding of my bike and altered it to fit me. Good information about follow up servicing too.
Only negative was lack of space outside the shop to try it out.

Good price, prompt delivery and as described.

I had an issue with my bike and it was dealt with within ten minutes and payment was refused.

Really helpful and great customer service! Would definitely use again!

Bought an electric trike from here, the staff were amazing.

The man who served me spent ages helping me work out the best lights to fit to it, fitted them for me before i left and made sure I had everything I need. Helped me out the shop then when I had a little trouble getting going outside the shop (coz Ive never ridden one before and its a lot wider and heavier than a normal bike) the guy came back out the shop to check i was ok.

Different member of staff on the phone the night before had reserved it for me and made sure all the safety checks were done before I got there to pick it up, even charged the battery up so i could ride it home.

I ended up with the wrong part due to an error in the information online. Cycle King responded quickly, acknowledged the mistake, and refunded me without any quibbles.

Great customer service @ Chadwell heath.
Just wish they had more stock online or at the store. Having trouble finding the tyres I need.

Informed staff. Very helpful

Beautiful bike,good price,helpful
and friendly costumer servise

rear derailleur was broken when bike arrived gear cable was frayed too, have replaced myself, bike had minor chips and scrtches

We were really well looked after by Dale, we were looking to buy electric bikes and he was full of helpful knowledge and tips. So nice to speak to an expert and muddle through the marketing jargon together. Nothing beats a great in-store experience. Really recommend this branch, the staff there, and the great range in stock.

I went in on a Saturday afternoon and was surprised to see the shop completely empty apart from three members of staff who were talking to each other . I was looking to buy a gravel bike and looked at one for a couple of minutes with no response whatsoever from the staff ; i looked at them a few times and they never acknowledged my presence once . I left . I'll buy from somewhere else .