CycloTricity Avis 

I had broken my cyclotricity stealth rear motor wheel trying to solder a new motor cable into it,I looked on the cyclotricity parts site (because I wanted everything genuine and compatible) and so I decided to get a replacement one from cyclotricity,within a week it had turned up,put it on and it worked like brand new, many thanks cyclotricity !!

Prompt reply to my enquiry about by LCD unit. All sorted now Thanks

I have problems with the controller on two bikes over the last few weeks. I have been in close contact with Elaine Macanas over this period of time and she was a great help. She was very patient and took me through various stages until the issues were eventually resolved.

bought beast bike over 3 years ago been a great bike. have had couple of technical problems over the years. cyclotricity have replied to my emails promptly and have quickly pointed me in the right direction and their diagnostic page is very helpful. always had a good experience with this company very helpful would recommend.

I am really pleased to have found this company. Every question I asked was answered quickly and resolved. The e-bike kit I purchased was great value and works really well. It was the front wheel kit and is just what I was looking for I would definitely recommend their products. Thank you

Customer service is brilliant - I had problems with my order and it was sorted almost immediately - thanks

Thank you to Elaine Macanas, kept me really well informed all the way from initial enquiry, ordering and even following up on aftersales making sure everything was OK.
New battery fitted, really easy and straight forward. My bike is like brand new, great.
Definitely recommend and use again.

Professional and super fast response from Elaine.
You couldn’t help on this occasion but I got it sorted 🤩😎

Excellent service from Connor ,my problem was easily fixed . I will certainly use his company again .

Rapid and well informed answers to my query regarding battery life and associated queries. Just as before their quality of communication is excellent.

I’ve been considering fitting a mid-drive motor to my mountain bike for some time now, but was reluctant to fit a Chinese made kit due to the lack of local support.

I therefore decided to spend a little bit extra and buy a kit through Cyclotricity, and I’m very pleased that I did, as Elaine was able to answer all of my pre-sales questions about the kit and subsequently, any questions I had regarding the installation.

The installation was very straightforward, but I did have to purchase some longer bolts and spacers due to my bikes bottom-bracket size. It would have been nice if Cyclotricity could have provided these, but they were easy to source online.

The performance of the kit is great, with the torque sensor providing a natural sensation to the boost provided by the motor. So far I’ve been on a couple of test-rides, taking in some of the local steep hills, which I would never be able to climb without the additional boost from the motor. Despite the very hot weather, I’ve arrived back home without being tired and still smiling !

Great kit, works brilliantly, easy to install as long as you read the instructions, arrived surprisingly quickly and Elaine at customer services couldn’t be better. Extremely receptive and helpful!
Many thanks!!!

I bought cycotricity stealth ebike and an ebike kit over 10 years and the bike and kit are still working. Over the period, my queries have all being answered promptly. Great customer service and thanks Elaine for your help.

Utterly incompetent company, they sent the wrong wheel and have not collected the wrong order nor provide a return label even though I offered to take to post office. They taken my money but offered nothing to resolve this issue or a replacement. Avoid!

There was a problem with the order as the LED controller was missing. I don't blame Cyclotricity as such as this could've been a supplier/delivery problem. However, Elaine was extremely helpful and prompt in sorting this issue. I received the controller a few days later, and everything works as intended. Exquisite customer service overall, thank you!

I contacted Cyclotricity to ask a technical question about a product: one of their staff, Elaine Macanas, emailed a reply in less than 24 hours, which was concise and provided the details I needed.
Elaine has answered queries that I have sent in before, and has been unfailingly helpful, efficient and polite.

Great customer service and well worth doing business with.
Will be upgrading after having two great years on the stealth

It took more than two weeks, bike arrived in a box that was wide open. The bike itself was scratched, bent, and missing a lot of parts. When I reached out, they refused to replace, simply blaming DHL for poor handling.
The assembly was a nightmare; I had to physically hammer and bend the frame back into shape just to get it together. To make matters worse, there were no screws, no paperwork, and no warranty included. The manual is the worst I’ve ever seen, it has photos of five different bikes, none of which is mine. I paid for a 16Ah battery and got a 14Ah. This bike is not made in the UK, it’s a collection of parts you can find on Alibaba, except on Alibaba, you at least get actual customer support.

I bought an E-conversion kit for our tandem from them about five years ago. The whole process was very smooth and the staff were very informed and helpful. After about 800 miles, the motor failed and as it was out of warranty I had to bear the cost of the replacement. The “new “ motor has now done several thousand miles with no problems at all, though the plastic battery-connector has started to crack now, so I have had to replace that. All in all it is a good product, and I would be happy to recommend Cyclotricity.

package arrived slightly damaged but all the contents were okay and in working order. I had some questions which Elaine answered very promptly. System is relatively easy to fit and I had tested off -road in restricted and derestricted (wow!) modes. Only complaint is that the connecting wire powering the motor could be better protected from sharp corners at the entry point into wheel.