Cyrus Rugs Australia Avis 

Recently ordered the Jasmine Traditional runner in brown online. Very fast delivery and the rug was exactly as pictured online. It was also very soft underfoot and good quality for the price.

Because I need your e-mail address to ask questions via e-mail and you are not willing to give the e-mail address in your website.

After finding the right rugs on the website I visited the Rockhampton store to buy them. There was very limited stock and they had to be ordered in. Mark from Rockhampton was genuinely so helpful and was able to accommodate my needs exactly. Will 100% go back whenever I need more rugs.

Mark was wonderful in helping us with advice on our rugs. We would certainly go back again. The rugs are truly beautiful. Thanks Mark for your friendly service.

I hate to say it but the colour is completely off. It looks far cheaper in person and I don’t think I can use it unfortunately. Everything worked smoothly so I won’t give 1 star, but it’s disappointing

We just want to leave a review Darin from Hervey Bay store was so lovely and wonderful the service top notch . He was so lovely help us to pick the perfect carpet for our need and help load into car .

I ordered a rug it was moth eaten. Was told to chose another for them to send and that to was moth eaten and again I chose another and….. moth eaten.
So I asked for my refund and yes they were going to send my request for someone to approve…. I have heard nothing…. I email them and no response.This rug has cost over $500.
No rug no refund but they have my money….
My suggestion here to people is don’t buy from these people.. you will end up with nothing.

Best experience service Lady name was Julie, only intended on buying one rug due to her knowledge I ended up buying 2 rugs .. ... Great customer service incredible lady.. Thank you 💐 I'll be back because of you 😉

We visited the Rockhampton store today, a big thank you too Mark, from the moment we entered the store his friendly approach, knowledge and advice made our shopping experience enjoyable, we purchased 4 Persian rugs, thank you Mark for taking the time to get the rugs down from there hangers so we could see them when laid out on the floor, my wife and I are very happy with the rugs and they look fantastic.

Great communication; quick delivery and I love the product.

Good choice of outdoor rugs. Had great service by Naam. Very friendly, not pushy and Naam gave me honest advice which was appreciated. Would recommend and come back again.

Quick delivery

Mr. Mark Dodd was awesome!
He helped us find the perfect rug, gave us great advice on seal guard & really knows his stuff!

Thank you Mark & Cyrus Rugs!

My rugs arrived promptly and well wrapped. They are true to the colours shown on line.

Bought a rug and thankfully was able to return it for a better colour to suit our needs, but when we laid it on the floor it was not square. Advised the store and was told a new rug would be in the next week, but needed to return our rug within 7 days Which we did. The replacement did not arrive and no one seemed to know why or where it was. This whole process took just on one month. Emailed owner and now, 3 weeks later have no response from him or an apology. Would not recommend.

We selected our lounge mat online and received it within a week. We were very happy with the service. The delivery man was very efficient and polite. We had a query about our mat, and the lady that helped me was excellent and got back to me within the half hour with the answer. We would really recommend
Cyrus for purchasing any mats. Very happy with everything

I had a very disappointing experience with Cyrus Rugs and cannot recommend them. The rug I ordered was advertised and pictured as grey, but what I received was beige/brown — a completely inaccurate product description.

When I requested a return, the company deducted the original shipping cost from my refund, even though I had already paid for shipping when I purchased the rug. They also required me to return the rug at my own expense. After I went through the effort and cost of sending it back, I was then told I could have just kept it. This demonstrates an inconsistent, unfair, and confusing return process.

Their customer service was unhelpful throughout, and their refund policy is far below industry standards. Many other companies offer better quality rugs, accurate product descriptions, fairer return policies, and more responsive service. I will not be purchasing from Cyrus Rugs again.

Beautiful rug, easy website, fast delivery, happy all around 😊

Rug is nice and thick, and works perfectly in my room

The carpet lasted two years with limited use. Colour nearly disappeared despite never seeing the sun. Did not live up to expectations and we were met with total denial and distrust when we complained. Avoid Cyrus if you expect service and carpet fit for purpose. The responce from Cyrus was disappointing. At no time did we mention the rug pile but that was all they addressed. The colour has faded and that is the only complaint. If there is doubt, the rug can be viewed at Jacaranda Avenue Murwillumbah by contacting 0410658518. Cyrus management say it has not faded but you be the judge.