I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Voir plus
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Lisez les avis des autres
I just want to say a massive thank you for the after sales care I received. Ralph and his team went above and beyond to help me with an issue I had after purchasing our first drone. They were quick, e... Voir plus
I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Voir plus
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Coordonnées de contact
421 VICTORIA STREET, 3056, BRUNSWICK, Australie
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service and quality…
Great customer service and quality products and very fast delivery.
4 mai 2026
Replacement Drone
I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.
1 mai 2026
Drone repair not possible😢
No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.
1 mai 2026
Réponse de D1 Store
Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.
We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.
This is a DJI-level restriction entirely outside our control as a service centre.
If you have any further questions, we're always happy to help at repairservices@d1store.com.au.
- D1 Team
Greate service!
29 avril 2026
Prompt follow up service after purchase…
Prompt follow up service after purchase of a new drone.
12 mai 2026
Avis spontané
Not much to say that I haven’t said…
Not much to say that I haven’t said already, buying anything online with D1 Store is an excellent experience and always been positive, and hassle free.
30 avril 2026
Quick easy to deal with hassle free
Quick easy to deal with hassle free. Only thing was that they didn’t send my carry bag back with my new drone.
29 avril 2026
Quick efficient service
30 avril 2026
The flexibility of the staff to…
The flexibility of the staff to resource my purchase requirements from multiple sources and have them available at short notice due to travel commitments. They went out of their way to succeed and provide a valuable resource for our long term needs.
29 avril 2026
Providing great customer service and…
Providing great customer service and finding the absolute best deals for the customer
30 avril 2026
Great products of high quality and…
Great products of high quality and exceptional prices.
27 avril 2026
No hassle reasonable price
No hassle super easy to pay and get stuff done. Clear communication
26 avril 2026
It took 7 days from applying for DJI Care to become active
It took 7 days from applying for post 48 hour from activation for DJI care to become active. A follow up email(s) would have been good to know how it was progressing. I was beginning to think i had been scammed as i had paid $189 and then nothing apart from a confirmation email.
8 mai 2026
Avis spontané
The drone 'legs' arrived promptly and…
The drone 'legs' arrived promptly and are the correct ones but the tiny plastic 'foot' on one of the legs fell out the first time I used it.
It's so small I have lost it forever now.
I suppose it's not critical but a bit disappointing.
27 avril 2026
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