I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Voir plus
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Lisez les avis des autres
I just want to say a massive thank you for the after sales care I received. Ralph and his team went above and beyond to help me with an issue I had after purchasing our first drone. They were quick, e... Voir plus
I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Voir plus
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Coordonnées de contact
421 VICTORIA STREET, 3056, BRUNSWICK, Australie
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Easy end to end process
Easy to search for what I was looking for, and the procurement process was easy.
16 avril 2026
DJI NEO HELP AND ADVICE WHEN NEEDED!
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen dumps sent with their reply described the process. Overall a great service. Thanks
24 avril 2026
Avis spontané
DJI Aftercare
The process of getting a replacement Drone after a crash was easy. DJI repair centre was very helpful and that has made me one loyal customer for life.
16 avril 2026
The delivery timeframe was extended…
The delivery timeline was unexpectedly prolonged, and there was a noticeable absence of shipping updates. Furthermore, the package arrived with insufficient packaging, resulting in damage.
Update: A discount has been provided for a controller, which reinforces my confidence in the customer service team, as their performance has been consistently satisfactory. We await the arrival of the controller to assess its condition.
15 avril 2026
When all had none there was D1
When all other stores was sold out of this drone only package, D1 was the only 1 that had a pre-order available.. and i was lucky to get 1 in as soon as the release on the 9th April i was happy that I didnt have to wait for long.. thank you
8 avril 2026
From enquiry to delivery a pleasure!
13 avril 2026
Hi have not got it
17 novembre 2025
the battery had zero charge
the battery had zero charge. This is not a healthy battery. i dont know how long the battery had a zero charge and if any permanent damage has been done to it. Time will tell.
Feedback from you welcome
Cheers Jeff
10 avril 2026
An easy process to order and delivery…
An easy process to order and delivery was fast. Packaged really well too!
11 août 2025
Be aware with free VIP service
Be aware! I bought a new Osmo Action 5 pro and received the VIP service for free with the order. That's where they set up the device prior to shipping. That's all very kind. However, when I received the device it was already bound to another DJI account which means that I cannot bind the device to my account.
It has been 3 days of back and forwards with their customer support and still no solution. I also reached out to the official DJI store and they confirmed that the device is already bound to a different email address. However, because of date protection they are not allowed to provide my with the email that is bound to.
It's been insane and hope the D1 store will figure something out soon. Otherwise the device is going back.
9 avril 2026
Great service in the end
It was disappointing that the camera failed after minimal use and that, at first, they wanted me to pay full replacement cost. On the other hand, it was great that they then agreed to replacement without cost, including postage.
7 avril 2026
Just Great!
Very pleased. It arrived a couple of days after purchase. There was no one home so it went to post office. But this was good as it was placed in a secure collection box rather than require queing etc..
9 avril 2026
Staff are very helpful professionals…
Staff are very helpful professionals and polite.
They seem to be very knowledgeable.
Definitely shop there again.
7 avril 2026
Great service can't recommend enough…
Great service can't recommend enough A++++++
17 avril 2026
Avis spontané
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