Daiwa Massage Chair® Avis 

Three years ago I purchased a Daiwa message chair and have loved it. But, this month it developed an unusual noise and so I contacted USJAclean.com, the company that services Daiwa. The chair was still under warranty but for parts only. Labor would be expensive as they would have to fly a trained technician out to Idaho to repair it. Then the technician suggested that after my part arrived to call him back and he would talk me through the repair.
Two different technicians spent the better part of two hours of their time until the job was completed. I was so impressed with their patience with me and their expertise.
I love my Daiwa chair and I love the service these technicians from Usjaclean rendered by saving me hundreds in a service call. Thank you gentlemen for your going the extra mile.
John G

Yes, we regret so much that we didn’t buy this chair years ago! We bought and successfully used Legacy 4 chair for few months and last month we upgraded it to Hybrid Supreme chair. My wife and I use it every day and sometimes for a couple of hours. Practically, whenever we watch TV, we use the chair. We love it! Also during purchase, installation and later exchange for the better chair we had a great experience with the company. They are very pleasant, responding right away and very cooperative. A+++

I received my Supreme Hybird today. Had family in from out of town. They loved it. So I’m happy to say as of the 1 st day it was a hit‼️‼️ I’m hoping this chair will be with me for a long time🤗.

I would like to move my massage chair from upstairs to downstairs. I am having a problem getting it out the door after taking the door off and removing the legs and the arms. Can someone from the company come out and move it downstairs, it is extremely heavy. I've had it two and a half years.Thank you.

The Hubble
Massage chair notification were nice to see when the chair was going to be delivered. The two young men that delivered the chair were fairly quick and I was concerned about some noise of a small screw or plastic falling inside the chair when they had to tilt it up to get it through a door way, I mentioned that I heard something rattle in the chair base when they moved it. It was quickly brushed off as it shouldn’t be a problem. Also when plugging in the foot section there was a blue spark flash when connecting the connector into the chair portion. Was concerned about that as well. Not sure if they should have had the power on when making the connection. That can easily damage a circuit. But nothing was said about it. Everything did seem to test okay when it was fully assembled. How can I be certain that these little things won’t be a problem in the future?
After trying the chair now for a couple of weeks it feels great. Some concerns are that piece hopefully won’t be an issue and I cannot keep the blue tooth connected without shutting the switch off and then it will reconnect. Once connected it works okay but after awhile I have to do the switch again.
And the shoulder pads don’t really get to my shoulders except in the extend program.
It is a bit noisier than I thought. When the travel switches directions you can hear that movement. The chair feels great, not trying to be overly skeptical but I do wonder about those things. I am enjoying the chair, just hopefully it will last for the money that is paid for something like this.
It does feel great though. I am thankful to have the chair but how will little things like that be affecting the chair in the future. Thanks so much
David in Oshkosh Air-force veteran

Aloha again Jaime Ramirez,
sorry this email was sent so late but I just wanted to thank you for having confidence in me to fix my own chair. The circuit board you sent finally fixed my chair to tip top working condition, and after waiting since November of last year, it's a welcomed relief. Thank you very much for your awesome customer service.
Aloha Guy

I was actually amazed after paying so much for this chair that the repairs would be that painless, but it was all due to the technicians in Southern California working with me on the telephone. Particularly Hyme! He understood what was going on and had the confidence that I could work on the chair somewhat myself and we replace the remote and a circuit board through the mail and that he trusted that I could put it in, which was fairly simple. This way we determine the problem to the chair and thankfully it’s working again as I really like this chair. The cost doing it this way it was very low, as opposed to having to take the chair to a shop. Thank you Hyme.

We bought Legacy 4 chair and couldn’t be happier with our purchase! Highly recommended!

The Daiwa Supreme is not for everyone. I purchased and tested it for two weeks and concluded that it would not work for me. The good things are that it is a comfortable chair, it appears to be heavy duty, it is pleasant looking, and the stretch program is INCREDIBLY powerful. For those wanting stretch, this is it (my back cracked every time, it was just short of painful). There are three reasons for return (they are the three missing stars). 1) The programming is woefully inadequate. I have owned two previous chairs in the moderate price range and their programming was way superior. Programming the rollers and orchestrating the aircells are the heart of the chair. It is the personality.
One example: ALL of the 12 auto programs use only low speed range and 2-4-6 width, ALL OF THE TIME. They spent nothing on programming. 2) The upper rollers when travelling vertically, roll over the vertebrae a lot, and smash C6-T2. (beware this problem, it is painful). 3) The final complaint is delicately sensitive: how can I put this? The bottom roller carriage (4 rollers) which claim to be gluteus
maximus massagers do not go out from the center. They are rollers but feel like probes and they are probing in restricted territory!
I could describe the characteristics but (butt?) the reader should self explore.
I realize that this review is disturbing. I wish I read it first. I switched to the Super Novo after a test drive.

My husband and I tried out massage chairs back in Dec and fell in love with the new Daiwa Hybrid Supreme. We have had it for a couple months now and use the chair daily. The Illinois branch was a pleasure to deal with when I called with questions about my massage chair. Highly recommend Daiwa!

The best comprehensive massage I have ever experienced was Daiwa.

Love it!!
5 Stars!!

Our new Daiwa Hubble was just delivered today! I'm in the Seattle area. The wait was only 10 days from the time I ordered it, and the two delivery guys were terrific. I'm still learning all the chair settings (there are tons) but it's clearly a very nice piece of machinery, and I feel like I made the right choice.

My new Legacy 4 was delivered today. So far, this has been an all-around excellent experience. Rolly and Bill were excellent to work with. They did everything that they said they would do. I was able to “test drive” several Daiwa chairs in their Lombard Illinois showroom. I picked the Legacy 4. Less than a week later, it was delivered and assembled in my basement. The two Daiwa delivery men were competent, efficient, courteous, and professional. They wore masks in my house and removed their shoes before they came in. They assembled the chair, tested it, and gave me a demonstration of its features.

After I’ve had a chance to gain some experience with the chair, I’ll report back.

Thanks, Daiwa

Ron in Iowa

Purchased our Daiwa chair in July 2019, 6-months later, it no longer works. Has not worked since February 2020. I've called every week for over 6-months trying to get help, they've tried to be helpful over the phone but at this point are just brushing me off.
At this point we need someone to come service our chair and they claim they will not be servicing their products and doing good by their customers because of Covid. I understand that safety is a priority but wearing a mask and other safety garments should be sufficient enough for them to service their customers chairs. Spending $7,000 on this chair for it to work 6-months is ridiculous and frankly, careless on behalf of Daiwa. They don't plan to start servicing their products anytime soon, which means I have this huge, expensive chair that is just wasting space.
Last communication with them was this past week when I asked to speak to a manager or supervisor. They transferred me to a voicemail and I still have heard nothing back... surprise, surprise!

I have owned my Legacy 4 for 7 months and loved it until the rollers quit moving up the back (center rollers?). I was showing my family its attributes until this happened...I'm anxious to see the Daiwa response time for repair.

purchased the Daiwa 9100 Legacy and Love it!!! only problem trying to move to my new house and i dont know how to take apart enough to get thru the doors. i didnt get a manual with it.

Do not buy this company chair. It is garbage. I brought it and it broke in 6 month. It took 2 month to fix but they couldn't fix so They change to new. It broke again in 9 month. Warranty is only 1 year so they want to charge $550 to fix now. After 2 years they will charge parts. your reply do not seems to help me at all. you write reply so that people could see your company could help. my point is your massage chair do not last 1 year. you have to fix the problem on your chair.

We purchased our Daiwa Legacy (DWA-9100) on august 26, 2017 and the center rollers quit working in December of 2019. Luckily it was still under warranty (3 years)! Called U.S. Jaclean, Inc. in April and now mid June yet to get replacement part! From what I read on this site and others, the roller is defected part and just matter of time to stop functioning! It seems it's just problematic with these chair and not recommending it (spend thousands of $$$$). Mid June, finally received the roller just to find out they sent the wrong roller. Now, two weeks later still waiting to hear from the company (U S Jaclean, Inc)!

The product is very effective and easy to use. Love its different programs and bluetooth connectivity for music and digital books. The stretch program is more effective on my back than any other equipment I bought to relieve my back pain. I now pop into my massage chair so much more times than I pop pills - lowering my need to inject chemicals for pain - liberating.

Great chair that allows me to get a massage anytime, no more calling and making appointment.
Best purchase ever. Alex my salesman worked with me on delivery as I was moving.