Dakota Lithium Battery Avis 

Absolute worst customer service. I ordered a 320 ah battery for my set-up. Prior to order no one had returned my two phone calls -no one answers anymore, they expect you to leave a message that they never reply to.
Against my better judgment I went online and ordered a battery. I never received an email confirmation. I did take a screen shot of order online. After waiting I contacted them via email and did get a response. I told him I had received no order confirmation or any information about my order. I sent him the screenshot shot. He said he’d take care of it and send the information to me.
That didn’t happen. I didn’t get replies to another call or email to my contact. I never received confirmation or a shipping notice or anything. I called and left a message a few days later telling them to cancel my order and I sent an email to this one contact saying the same.
The battery showed up at my doorstep that afternoon via Fed-Ex. I was never informed it was coming and no one ever replied to my calls or emails. Then on the day the battery showed up the contact emailed me and said he had been out -no explanation as to why he never sent my order confirmation or arrange for me to get a shipment notice which I never did.
He asked if I wanted to return it and I said yes. I had thought I’d get stuck with the battery.
He gave me an email link to request RMA. Now I that was three days ago and no word from
them. I sent a second email today. I’ve been polite but I’m not sugar coating this. Dakota Lithium has a screwed up customer service. It has no business calling it customer service.
I want my money back and I will not accept paying a restocking fee or shipping. They dropped the ball
and like so many people before me blew me off. If they’re so busy they don’t answer their phone or bother to call anyone back then they have a serious problem.
I want a full refund and a call tag to pick this up and I won’t order from them again. I can get excellent products from their competitors who actually have decent customer service and better tech support. Dakota your products aren’t cheap. Your customers deserve to be treated decently whether purchasing inexpensive or expensive items. Not your silence.
UPDATE: Ongoing trying to get my money back. Dakota Lithium isn’t even letting people leave messages anymore and email from support is a canned response. By Tuesday it will be two weeks that I’ve been trying to get a an RMA and a refund. No response. I’m taking this to my bank for a dispute, filing an FTC report as well as BBB. I strongly recommend avoiding this company. Leaving messages that they have limited phone and email capabilities is not an excuse, not inspiring and it’s a ploy. Not receiving a return call from 4 weeks ago to sales, nor any returned calls from when you could leave messages is a red flag. They don’t respond to anything.

I bought a 48V 96Ah LIFEPO4 battery in May of 2024. When I put the boat in this spring, the battery died after about 20 minutes. I recharged the battery to full charge with the appropriate Dakota charger. The battery died again. This has happened 4 times.

I contacted Dakota via their website Tech Support questionnaire 6/15. Called on 6/17 and got a voice mail indicating that it would be over 2 weeks to get back to me. No one responded in any way to either inquiry. Subsequently, I emailed them on 6/23 and 7/13. I also called again on 7/16. These messages included details of the voltages taken, charger used, outboard motor and time to failure. I have yet to hear any acknowledgement from Dakota.

Right now I have $2600 boat anchor. Based on their lack of communication and support, I can not recommend this company to anyone! I am amazed at their lack of communication and acknowledgement of my correspondences. I am not if this is because the battery is under warranty and the issue is likely with the BMS in the battery.

For anyone that buys a Dakota, I say good luck.

Great products but it took a really long time to get batteries this time. You may want to work on that.

It has been over a month since I tried contacting you about my issue with a new product and still have not heard back concerning it yet. It took 12 days to get a reply back informing me that it would take another 2 weeks or more to get an answer. I'm still waiting! This is the worst customer service I have experienced from any company ever. It shows complete disregard to your customers after the sale.

I was having solar panels put on my 5th wheel in 3 days and wanted bigger batteries installed at the same time Dakota company had them here in 2 days ,thank you for that, after 1 month in use so far they have been working great 👍

Worst Company to do business ever. First of all try giving their customer support number a call. listed on their website, the current wait time to get customer service is over 2 WEEKS!!!!!! This is not even funny. Second we bought batteries that had 54Ah they discontinued them a couple years ago.... We have owned them for 4 years. The warranty is supposed to be 11 years, SPOILER ALERT, they no longer make that battery thus it does not qualify for replacement or warranty of any kind!
I would give this company negative stars for their predatory ways.

Bought an expensive battery less than a yr ago. BMS malfunctioned. Had to buy a new battery because I couldn’t get any or zero help of warranty or tech support battery was over 1k. Called an emailed 3weeks straight, no answer. Terrible customer service

two incidents where I needed support with them, and each time I was ghosted, blown off after weeks of poking and poking. They do not respond quickly. If you have a trip coming up or your boat is not working properly, you are probably going to be very sad, I have reached out across multiple channels and cannot get support for my batteries. Currently on my second issue and have not received a reply in almost two weeks. Phone calls do not work. Emails do not work. I have no idea what to do.

36V, 60AH Lithium Battery failed within 9 months of purchase. This battery is advertised with an 11 year warranty. Many repeated attempts but Dakota support team is completely unresponsive.

Best customer service and quality

Good products

It got here, got it charged, just waiting for the weekend to test it out.

The biggest problem I have is not in stock batteries I just punched a new golf cart with a new Chinese lithium battery No where near the performance of Dakota lithium battery

Brandon was on the phone with me for 30 minutes, did a very good job. I purchased a dual purpose 1000 ca 60 ah, thank you

Terrible first order experience. Switched to another vendor.

The quick response to return my call was greatly appreciated!

I have a bms that failed.im trying to get it resolved

Best customer service. Fast shipping

Packaging could be more robust. Apparently sometime during shipment the battery was dropped on a corner. Box and packaging was compressed. Corner of battery was dented. Does not seem to affect performance. Time will tell once I get everything hooked up.