DANDY Avis 114

Got a hoodie for my wife and she was so excited! Great quality, 10/10

Literally the most amazing sweatshirt you’ll ever own. High quality, such cute and unique designs. You can tell the owners put their hearts and souls into every aspect of Dandy. I bought my most recent one during the holidays and figured it would be awhile before getting it. I’m not kidding you, I got it THE SAME WEEK. It was insane. Only warning I have is that once you have 1 you can’t stop buying more and all other sweatshirts are ruined for you! 😂

Ordered a hoodie and never got it, I contacted support but they said my order “was never made” worst experience ever

Great hoodie the color and detail is beautiful and it has washed well, I do think the price is a bit high but I like it! I wear it all the time and it is easy to stain treat it

Marked as delivered on January 11th, and I was so excited. Everyday, I checked the mailbox. It's January 16th, and still haven't received my package. I filed a claim, but now I have to wait another week, or probably longer. I wouldn't have paid 101 dollars for this hoodie if I knew it would take this long.

I purchased five hoodies as Christmas gifts for my nieces. One of them arrived late, and when I contacted customer service, I was told—politely, but dismissively—that I must have misread the shipping estimate. I didn’t get the impression that they were particularly concerned or interested in finding a solution that worked for both of us.

Since I was out of town for the holidays, I didn’t receive the package until I returned home—only to discover it was the wrong hoodie altogether. I then had to spend my own time and money to ship it back, including paying $2.50 out of pocket for a UPS box.

As of January 16, I am finally receiving the hoodie I originally ordered on December 12. I now still need to wrap it and ship it to my niece, who never received her Christmas gift. While my other nieces did enjoy their hoodies, the overall experience was frustrating. I simply don’t have the time or desire to deal with issues like this.

Bought a nyc hoodie for my daughter for the holidays. I would never usually spend $99 on a hoodie, but it was the holidays. It is a very cute hoodie. Felt like good quality. First wash, cold water, with light colors (including whites) and the red embroidery bled! No other red in wash, was a light wash, hoodie is light gray, and I'm very careful with red and do not buy anything red that I is cheap quality. Pink stains on the light Grey hoodie around the red designs and pink stains on a white hoodie and white school athletic uniform that I will now have to pay the school to replace. My daughter is so upset.

Update: changed review from 1 to 4 stars. I got in touch with customer service. They were apologetic about the red and sounds like there was unfortunately a bad batch. They asked if we wanted a replacement of the same hoodie or a different hoodie and it was quickly put through for delivery. Appreciate the great customer service.

Evri, the delivery company that Dandy use are well known for being extremely bad. The driver left my hoodie outside and stated it had been delivered to the household. I contacted Evri and they are investigating the driver who has a history of this. When I contacted Dandy they just ignored me. I even forwarded the email from Evri to Dandy as proof. Order#674612

i ordered my first dandy hoodie last week and already got it. the hoodie so comfy and cute. it’s the road trip hoodie! i haven’t taken it off in two days. so many people are asking me where i got it! i am seriously so obsessed. the perfect fit! i want to order the gift giving in purple next! love you dandy!

Human review here! Customer service is outright very slow. I was in touch over a pricing issue which they told me they wouldn’t fix although I reached out only seconds after my order was placed (through both email and their website) and at this point, I’m too scared to even keep on waiting for responses over email that come in days late only for them to probably eventually tell me, “Well, by now, the return/exchange window has closed. We can’t do anything.”

I hoped they would be more understanding and helpful when I explained my situation to them but no one seemed interested in helping. I had to pay the extra fee at that point because there’s no way I spent that much money on a hoodie only for me to be unable to wear it. Really watch out for every little detail when you’re ordering from them. The hoodie is lovely, but barely any active customer service and no order cancellation is really difficult to deal with.

UPDATE: I was given the refund after this review was written, but it’s still much appreciated regardless of whether this review had an influence over that or not. Thank you Mia.

Have purchased about 15 Dandy hoodies over the years for my two daughters and am familiar with how to care for them. Youngest got the light heather gray NYC hoodie as a gift from a family member- washed it once inside out by itself on a cold gentle cycle and the color bled creating pink splotches. Reading reviews I see I’m not the only victim! I reached out to the company and they responded quickly with basically “sorry about your luck, nothing we can do because you ordered it over a week ago”- but they didn’t even ask for an order number and ya, it was a Christmas gift so we had to order it early. Do better Dandy.

Dandy hoodies are literally the best! They are so high quality and comfy. The designs are so cute and I’ve ordered 5 different styles and love each one so much. Every time I wear them out I get so many compliments!

Dandy is my favorite hoodie it has the best quality and is really comfortable I get so many compliments when I wear it I would definitely recommend it

Notice the wording of all the good reviews is the same.Buyer beware and read the human reviews!

Updated - finally got my package because of the kind people people at DHL who actually answer customers. I contacted the Dandy support forms on your website and your contact us page. I got a notification that 1 ticket was closed without even an answer so I know you saw my contact. I sent 2 further emails and still nothing. I see the trend of saying "oh you must have ordered from a scam website" to protect your brand but no I ordered directly from you. Order #633975. Hoodie is beautiful but I won't purchase again knowing if anything goes wrong, customer service is non existent and you the owner wrongly assume that the customer got it wrong and not poor business practices.

Purchase a Dandy for my granddaughter, she absolutely loved it!!! She says it’s her favorite gift ever! Great design, outstanding quality and fast delivery!

Fantastic hoodies, maintain quality after every wash. Love this brand!

Dandy has the MOST comfy hoodies I’ve ever felt. They have super fast shipping, great customer service, and my girlfriend absolutely loves the designs. The people who work there are just so kind and genuine!! I’ll be buying from them again for sure.

I’ve had an amazing experience with this small business and recommend it to all of my closest friends! Hoodies are soft and reliable, and the customer service is fast and friendly!

My favorite sweatshirts! Love the designs. Soft and comfy. Received my order quickly. Will order again.

Package came quicker than expected, beautiful quality, and customer service was quick and helpful. Also love supporting a small business owner. Can’t recommend this company enough