Very easy communication, efficient and smart delivery which was quite quick, my leather vest is much a great work of art really, and I plan to have it and then pass it down to my son and hopefully an... Voir plus
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Very easy communication, efficient and smart delivery which was quite quick, my leather vest is much a great work of art really, and I plan to have it and then pass it down to my son and hopefully an... Voir plus
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My order came in and I noticed after wearing it for about a week that the item had stitching that was unraveling. I contacted Jason in customer service and and he was happy to send a replacement. Exce... Voir plus
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Customer service reached out shortly after I placed my order to confirm a few things and I'm VERY glad they did. The V2 zipper extends into the chest pockets and I wear a club charter patch on the ri... Voir plus
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5 stars for customer service response. I ordered two custom vest. And although it took a couple of weeks to receive my order, I do understand that it was a custom order and those take longer than us... Voir plus
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Over 28 years in the game, we've learned a lot! Daniel Smart Manufacturing, Inc. has been making and distributing high-quality motorcycle gear, accessories, and fashion leather apparel since 1992. We serve everyone! That’s right! We sell direct to consumers and wholesale to businesses of all sizes, big and small, from major brand labels to individual store owners all over the world
6252 Frankford Ave, 21206, Baltimore, Etats-Unis
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Very easy communication, efficient and smart delivery which was quite quick, my leather vest is much a great work of art really, and I plan to have it and then pass it down to my son and hopefully and so on etc. I love the vest, I love the attention to detail and care that went in to making it perfect. I did have to go thru an exchange as the vests run a little on the smaller side, so go up a size as that whole process was easy peasy. Thank you to Jason Butler at DanielSmartmfg, who was with me the whole way! It’s a super quality leatherwork here!

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Received everything on time. The leather is in great shape. Love it.

Réponse de Daniel Smart Manufacturing
My order came in and I noticed after wearing it for about a week that the item had stitching that was unraveling. I contacted Jason in customer service and and he was happy to send a replacement. Excellent service and let me tell you how much I love the armor. I ride daily and it has been hitting 107s the last couple weeks. I ride 20 miles each way, and I am still relatively comfortable in full gear.

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Customer service reached out shortly after I placed my order to confirm a few things and I'm VERY glad they did. The V2 zipper extends into the chest pockets and I wear a club charter patch on the right chest pocket. They custom made the zipper on that size to start at the bottom corner of the pocket. Very much appreciated!!! This new cut is seriously impressive. If you order anything leather from these guys, go for the Platinum leather upgrade!

Réponse de Daniel Smart Manufacturing
5 stars for customer service response. I ordered two custom vest. And although it took a couple of weeks to receive my order, I do understand that it was a custom order and those take longer than usual. I reached out for info and status on my orders and customer service responded in a matter minutes and answered all my questions.
I was definitely satisfied with all of the process. Great quality , great customer service and great prices. Thank you

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My girlfriend LOVES her new vest and it looks incredible on her as well! Daniel Smart has delivered quality leather vests and service with each and every one of my orders.

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Réponse de Daniel Smart Manufacturing
High quality. Seems to be very well made. The only two things I would change about it if I could: the collar is too tight around the back and sides of my neck causing me to sweat a lot more in that area and soak the leather collar. Also, and I'm not saying this is a bad thing but the vest is really heavy so by the time I add all my crap to it, it gets really heavy.

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My vest came in on time. The quality seems good. Looking forward to wearing it on my next ride.

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Had a mix up with shipping due to my putting in the wrong address. Jason Butler helped me get the issue solved with an immediate response. Great customer service.

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Received a pair of gloves that were smaller than the sizing chart showed. The return process was very easy and fast.

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My first experience ordering from DS was stellar. Communication, shipping speed, and products were all outstanding. Highly recommended.

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Website made it very easy to find what I was looking for at the right price. Prior to using my vest, upon opening the conceal carry pocket, it pulled the snap off of the leather. I reached out to customer service and within 2 days a replacement was on the way. Working with Jason Butler through the process was seamless. I manage a call center and expect my team to provide great service to everyone. I experienced that service with Jason.

Réponse de Daniel Smart Manufacturing
Are you kidding me?!? Daniel Smart Mfg makes one hellova leather vest. I was alittle skeptical about ordering from them since this was the 1st time but they really went beyond my expectations. I’m hoping they screw up my next order so that I can test out their Customer Service Dept. 🤣🤣. But I’m sure they’ll excel there too! Thank you, S Barker

Réponse de Daniel Smart Manufacturing
Customer service is above and beyond what I've received from any other manufacture. First I get a call from Daniel Smart because he had a question. Then the service I got from Jason Butler. He had me emailing back with answers to questions he had about my order. I ordered three items and he had question in regards to one item so he sent 2 items ahead and waited for my answer in regards to the questionable item. He then mailed that item to follow. I couldn't be happier with this company and it's employee.

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Although it took 3 weeks to recieve, the shockster vest is top notch,world class. Heavyweight vest will last for decades

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I think they’re good quality products that’s what made my experience. Good their products I will definitely need in use.

Réponse de Daniel Smart Manufacturing
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