I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Voir plus
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We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Voir plus
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Voir plus
You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Coordonnées de contact
Royaume-Uni
- darchoil.co.uk
4,2
Bien
558 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great company to deal with
Great company to deal with. Easy to order, quick delivery and good prices.
10 février 2026
Very happy with Darch
I always use Darch as the prices are usually good and ordering easy. Reliable delivery and friendly drivers.
26 janvier 2026
Easy to order online
Easy to order online, good prices and tanker driver always helpful, neat an tidy when making a delivery
20 février 2026
Vague and unhelpful informaiton
Vague and unhelpful informaiton. Company name not updated despite, calling, putting it in writing and confirming on the telephone once again.
5 janvier 2026
Réponse de Darch Oil
Hi Johann,
Sorry to hear we weren't helpful with the update.
I've checked the account for the email address you are reviewing from. The business name matches the @domain of your email address.
Is that correct? If you can email feedback@darchoil.co.uk with your business name then I will ensure it's updated (if not already) on your file.
It could be that we created a new account for the updated business name (without closing the old account) in which case we'd have both on record. If you can let me know the previous company name then I will ensure there aren't duplicate records.
Thanks,
Andy
No issues with the delivery
No issues with the delivery. Its not an easy site as the driver had to navigate a vegetable patch and wood pile .
24 janvier 2026
Excellent service and keen pricing
24 janvier 2026
Overpromised but underdelivered
Didn't have any small tankers functional but still took my order online and then promised a second delivery date by phone that they should have known they couldn't fulfil. Eventually came clean, but way too late. Had to order express delivery from another supplier at extra cost. Technical problems with tankers is one thing, but not being upfront about it is quite another
15 janvier 2026
Réponse de Darch Oil
Hi Andrew,
Thank you for your feedback. We’re sorry for the missed delivery dates and the lack of clear communication. This is not the level of service we aim to provide, particularly given the additional cost you incurred.
We’d like to investigate what happened with your order. Please email feedback@darchoil.co.uk with your account number and/or delivery address so we can look into this and arrange for a member of the team to contact you.
Kind regards,
Darch Oil Team
always reliable
always reliable, delivering when they say, fair prices and always nice people to deal with!
13 janvier 2026
On time and local firm
13 janvier 2026
Some confusion over delivery dates
5 janvier 2026
Oil was late and I was not notified of…
Oil was late and I was not notified of this and had to chase it up and then the person on the phone was quite rude to me
5 janvier 2026
Still waiting for delivery !
9 janvier 2026
Réponse de Darch Oil
Hi Nick,
Thank you for your review. I’ve located your account and have notified a senior manager. Someone will be in touch with you shortly to discuss and check on the status of your order and delivery.
In the meantime, if there’s anything else you’d like to share, please feel free to email feedback@darchoil.co.uk.
Kind regards,
The Darch Oil Team
Something is very wrong at Darch Oil…
Something is very wrong at Darch Oil Services. The trusted reliable service is no longer there. Not meeting delivery dates. 12 days since my order placed. Now run out of oil. Have received oil but now have extra costs for plumber to clear air lock on the boiler and an engineer to clear air lock in the rayburn! An expensive delivery.
30 janvier 2026
Avis spontané
Réponse de Darch Oil
Hi Mrs M R Jones,
Thank you for taking the time to share your experience. We’re very sorry for the delay to your delivery and the inconvenience and additional costs you’ve had as a result. This is certainly not the level of service we aim to provide.
We’d like to look into what’s happened and have a member of the team get in touch. Please could you email feedback@darchoil.co.uk with your account number and/or delivery address so we can see what’s going on and investigate further.
Kind regards,
The Darch Oil Team
Mostly good communication
Reasonably straightforward to order and responsive and helpful in respect of email questions. In the past very pleasant over the phone too.
However it would have been good to have been warned in advance that the delivery was not going to take place by the date mentioned on the order. Once delivered very efficient communication.
6 janvier 2026
Fed up, time to change supplier
Used Darch for years, will be looking for another supplier. Can’t stand companies who take your money up front, give you a date (“within 10 days”) and then miss it…with no warning and no apology. When we finally got through to the office we were told somebody would call back with an updated delivery time, they never did. Delivery eventually turned up on day 14. They’re happy to flood my inbox with marketing telling me I’m part of the Darch oil family but when problems arise they’re quiet as a mouse. I understand there may have been problems behind the scenes, that’s life, but to give no warning or apology is inexcusable.
6 janvier 2026
Réponse de Darch Oil
Hi Paul,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration caused by the delay and, in particular, by the lack of communication and apology you experienced — that is not the standard we aim to deliver.
Someone from our team will be in touch with you directly to discuss this and make amends. In the meantime, if there is any additional information you’d like us to be aware of, please feel free to email feedback@darchoil.co.uk.
We appreciate you raising this and giving us the opportunity to address it properly.
Kind regards,
The Darch Oil Team
Heating oil arrived in perfect time
Heating oil arrived in perfect time. The quantity we asked for arrived when arranged, and the delivery was done first thing in the morning - we didn't even know they had been. Easy and efficient - and a good price.
30 décembre 2025
Easy to order
Easy to order. Alas the expected delivery was a few days late but they made sure we didn't run out.
23 décembre 2025
Prompt and efficient service as usual!
28 décembre 2025
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