Darch Oil Avis 

A great company, they’re reliable, trustworthy and helpful.

I am a long time customer with Darch Oil and I can only express my disappointment with my recent order which I still have not received!
I ordered my oil ten days ago (6th Jan) and asked could I pay for next day delivery as was quoted on the website to which I was informed that it was not available and I was told that the delivery would not be scheduled until the 15th Jan. I rang this morning to confirm that my delivery would be coming today to be told that they had no idea when it would be delivered despite being promised and was given a litany of excuses, bad weather, no drivers etc etc. This is just not good enough for a company such as this, we have had to turn our heating off now as a result of running low on oil. We are both pensioners in out seventies and now have no heating or hot water .

Ordered and delivered on time, staff friendly, helpful and polite.

Ordered about 2 weeks in advance. They confirmed delivery would be between the 11th and 17th December. Phone call on 17th to say it would be the 18th. 18h, a text to say the 19th. 19th, a text to say the 20th. By 4:40pm n the 20th, no delivery and a very, very close to empty tank in cold weather! Phoned Yeovil, was diverted to some Midlands branch (phone lines probably busy with other people constantly let down). Was told on the phone it "should be on the 22nd, I can't promise anything, but we'll do our best for you|" So bloody annoying! This always happens with Darch - they set the date then cannot stick to it! I cancelled as I urgently needed heating oil and found another provider who came the following morning.

The team was incredibly supportive and ensured that the oil arrived promptly.

All round I was satisfied with the service, couldn't pay by the website but was called a day or 2 later via phone and paid, however this did result in a reset of delivery date.

You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many years. It's a pity that loyalty doesn't work both ways. Darch are now just a tissue of lies, lame excuses and worthless guarantees. Use this company at your peril.

Consistently good, reliable service.

Came when expected and delivered with no hiccups .

Driver was prompt & courteous & delivery ticket was clear & exact, thank you.

Fair price and excellent customer service. Nice people. Nice,clean lorries, too! Thank you.

Everything was fine delivery was fine, only issue was when paying for the oil a delivery date was given, then an email was sent with a delivery date 3 days later. Could be a pain in your tank is very empty .

always reliable & helpful & good quality product

Brilliant company, always friendly & helpful when you call the office. Drivers excellent,
Never had a problem with Darch Oil service & reliability, great communication at all times. Wouldn’t go anywhere else.
Many thanks Carol Clark

Delivery driver was very helpful and very courteous

Super helpful team and delivered oil quickly

Very easy to order and good information about the delivery day. The delivery driver was extremely pleasant and followed the original online directions perfectly.

I have been using this company for about 30 years and everyone with whom I have spoken - originally on the phone - has been very helpful and polite.

I have used Darch for years and have always been very pleased with the quality of the drivers and how they handled their work. Office staff are polite and efficient and will continue to be my company of choice.

Over many many years....simply the best

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