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Lisez les avis des autres

Noté 5 sur 5 étoiles

Darn Good Yarn is my favorite small business and my main source of clothing. The variety is great, the consistent dedication to the mission and overall common good is refreshing, and the customer s... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Their yarn is expensive and I’ve gotten multiple orders where the yarn arrives covered in hair and dirt as if it was stored on the floor. The package itself is not damaged so it’s not gotten dirty thr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love Dgy. They dress me in sumptuous colours and beautiful sari silks. I live in a hot, humid state, and I can't sweat because of my MS, so I love to feel the breeze blowing through this fabric; for... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Bought a pack of 3 skirts - quality good but 2 of them are in hideous colours. Then I decided to try their recycled yarn - big mistake! Yarn okay but such a tiny amount all I can make from it is a hea... Voir plus

À propos de l'entreprise

  1. Boutique de laine
  2. Magasin de vêtements
  3. Vendeur de tissus en gros

Écrit par l'entreprise

Gorgeous yarns and fabrics to blow you away! Ethically-sourced, environmentally-friendly recycled silk and plenty more at Darn Good Yarn!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

89 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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Noté 1 sur 5 étoiles

I have bought several skirts/dresses…

I have bought several skirts/dresses from this company, and have always been happy with them. However, earlier this month they "attacked" a competitor, and when people spoke up for the competitor, they were immediately blocked from their FB page. I had placed an order prior to this, and on Feb 4 (date may not be accurate) I received a message in my shop app that a shipping label had been created. Then the drama happened and I was blocked for supporting another company. Last week I sent an email to the company owner, asking about the dress that I bought. This morning I received an email from paypal that my purchase had been refunded. Absolutely NO communication from the company. I will no longer order from them and will no longer recommend them to my friends. Apparently they do not like competition.

4 février 2025
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Réponse de Darn Good Yarn

Thank you for sharing your thoughts, and I’m truly sorry to hear about your recent experience. We deeply value all of our customers, and it’s disheartening to hear that you feel disappointed.

We strive to create a positive and respectful community, and I apologize for any actions or communication that may have led you to feel otherwise. I also apologize for the lack of communication regarding your order. That’s certainly not the level of service we aim to provide, and I completely understand your frustration.

Please know that we appreciate your past support and your feedback, and we take it to heart as we continue to improve. If there’s anything more I can do to address your concerns or clarify the situation, please don’t hesitate to reach out to info@darngoodyarn.com and we love to take a look at we can do and how we can better serve you. -Claudia

Noté 5 sur 5 étoiles

I never liked colorful clothing!

I joined Darn Good Yarn thinking I would just give it a try knowing that I could cancel anytime or just order when I want you see groups and commitments have never been my thing. I live in the PNW so it’s often chilly. My wardrobe had three colors, black, gray and burgundy. I’ve always liked other colors but struggled to find clothing that fit my personality. In just six months, I have completely transformed my wardrobe to a beautiful kaleidoscope. I never thought this would happen at age 59. I can wear the knee length mini with confidence, even all year long with leggings in the winter. The gorgeous sari wrap skirts are incredible versatile and can be worn as shirts, dresses or skirts and can be worn on either side. I get so much wear out of one skirt when I travel! I wore a skirt for a black-tie holiday event and even do my gardening in my skirts. I have given skirts as gifts and always have women stop me to ask where it came from? I will say something I did learn as a newcomer was that there are so many other “sari skirt” groups out there that you might get a cheap deal from one of these groups like I did. Well, boy was that a mistake! I got a cheap, thin, polyester skirt the tore in two places the first time I washed it. These other groups also do NOT work to support their artisans with fair-trade ethics and many of them are copycats of DGY so be careful! DGY IS a women owned group with a 17-year history of working with talented artisans in India. With DGY these artisans now have sustainable safe, fair, employment to support themselves and their families. You can see their story for yourself at Darngoodyarn.com If that isn’t enough, they have an incredible Facebook group. I have watched the women on this group create lasting friendships all over the world but more importantly, I see other women being transformed while reflecting a positive self-image. I honestly can’t recommend Darn Good Yarn enough and my gratitude extends beyond having a closet full of their beautiful, silk clothing.

10 février 2025
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Réponse de Darn Good Yarn

Thank you for sharing us your experience and what an amazing transformation! It’s so inspiring to hear how Darn Good Yarn has helped you embrace more vibrant colors and styles. I love that you’ve found such versatility in the sari wrap skirts and can wear them in so many different ways definitely a travel essential! Plus, I’m sure those skirts make a bold statement wherever you go.

It’s also really wonderful that you’re supporting a company that works directly with artisans in India, ensuring fair and sustainable practices. It sounds like DGY isn’t just about clothes, but about creating a community too. One where women can feel confident and empowered. Your story is such a great reminder of the positive impact shopping ethically can have, and I can see how it’s made a difference in both your wardrobe and your outlook.

Thanks so much for sharing your experience. You're definitely inspiring others to take the leap too! -Claudia

Noté 5 sur 5 étoiles

Loving the crochet yarn and skirts!

As a long time expert crochet designer and cosplayer, I'm always on the lookout for great deals on yarn, crochet and craft supplies, and sometimes clothes. I'm a member of their Yarn of the Month program, which is so affordable, I love their theme every year, like Wanderlust for 2024, and this year is Goddesses. I absolutely love DGY's yarn and their beautiful silk skirts that are so versatile and convertible- I've worn one to my birthday plans twice already! Also, about 40% of my newest cosplay based on Mirabel from Disney's Encanto is all from Darn Good Yarn materials, they're sustainable and fair trade, they support very good causes from their small business. Please support them, they're amazing!!!

3 février 2025
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Réponse de Darn Good Yarn

Wow! Thank you so much for sharing your experience with us! 😊 It’s fantastic to hear that you’re enjoying our Yarn of the Month program and that our themes have resonated with you—Wanderlust and Goddesses are definitely fun ones! We're thrilled that our yarn is part of your creative process, and it’s incredible to hear that about Mirabel cosplay!!

It also warms our hearts to know that our silk skirts are a go-to for you, especially for special occasions like your birthday! We really appreciate your support for our sustainable, fair-trade practices and the causes we stand behind. Your words truly mean the world to us, and we’re so grateful to have you as part of our community.

Thank you for all the love, and we can’t wait to see what you create next! 🌟💖 - DGY Team

Noté 5 sur 5 étoiles

Fabulous company from products to people....

I first discovered DGY years ago when looking for chiffon to use in the dried floral wreaths I make, that's when I found sari silk ribbon as well. Once I started purchasing from them, I realized all the other beautiful products they offered! My skirt journey started a couple years ago when I happened upon the FB page. After being a quiet observer for some time I started to engage a little more and found this really wonderful, supportive community of 'skirt sibs' that has become chosen family of sorts. Sam, who runs the group has done a wonderful job of not only giving fantastic access to the skirts with the fun sales held online, but has always been super responsive when questions arise.She is super sweet and runs this very large group with love and devotion to the company and to us! Nell, from the store has been a truly delightful addition to this small all women team- she is truly passionate about her job and has gone above and beyond for myself personally when there was a small snafu in an order, which not only she promptly addressed- but when I received my order from her, she had written a sweet note and enclosed a gift from her which was completely unnecessary but unbeknownst to her received like a long distance hug very much needed. Nicole, the owner of DGY was recently responding to my email at almost 11pm one night helping me to figure out an answer to my inquiry about an order- I have never had such prompt or personalized attention from any company!
As for the items, I have accumulated and been using skirts, bags, yarn, craft items, jewelry, fabric, etc for several years now and have always been happy with my purchases, and the customer service! In fact, if I lived closer I would want to work for this wonderful company! The mission and commitment to sustainability, use of recycled products, and support of women and therefore families in India has made me a loyal customer for life.

31 janvier 2025
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Réponse de Darn Good Yarn

We are all beyond grateful for your kind words about our mission and commitment to sustainability. Knowing that you’ve been a loyal customer and that our work has touched you in such a meaningful way truly warms my heart. Thank you for being a part of this amazing journey with us, and we so happy you’re part of our DGY family! 💖 Here's to many more beautiful products and memories ahead! 😊 - DGY Team

Noté 5 sur 5 étoiles

Gorgeous products, incredible company!!

Darn Good Yarn has the most beautiful sari wrap skirts which are 2 layers and can be worn many different ways as skirts, tops, and dresses! Some other favorites I have are their belle sleeve wrap tops, and dusters, which are all one of a kind treasures made from gorgeous recycled sari materials saved from landfills!! The products, the company mission, the customer service are all incredible and I’m so glad to be a part of their community!!

9 février 2025
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Réponse de Darn Good Yarn

Aww, thank you so much for the kind words! 💖 We’re absolutely thrilled to hear how much you love our sari wrap skirts, belle sleeve wrap tops, and dusters! It means the world to us that you appreciate the one-of-a-kind treasures made from recycled sari materials and we’re so proud of the mission behind what we do, and knowing it resonates with you makes everything so much more special. 🌟

Your support means everything to us, and we’re so grateful to have you as part of our community! We’re here because of wonderful customers like you, and we’re so glad you’re enjoying your pieces. Thanks again for sharing your love with us! 😊 -Claudia

Noté 1 sur 5 étoiles

Unfinished product, poor customer service

I purchased a significant amount of yarn (spent about $180) in two colors a couple years ago and let it sit in my stash for a while before planning a project to use it. When I went to make sure the dye was set, a first rinse indicated it wasn’t. After around the eighth round of soaking and rinsing, I contacted DGY for help or a refund. Customer service took a FULL WEEK to respond to one email every single time I responded to them. In the weeks that I waited I did 20+ rounds of soaking and rinsing, even trying other methods like vinegar, baking the yarn, and the gentle cycle on the washing machine with a color catcher, but the water was still just as vibrant as the first wash. Eventually, after several weeks of trying to get a refund on this yarn I was told that because it falls out of the return window there was nothing the company could do. I understand policies are policies, but spending $180 on yarn is not something I do unless I think I’m receiving a finished product, which this was most definitely not. To “make up for it,” DGY sent me a $20 gift card code, which is an absolute slap in the face. It doesn’t even begin to cover the hours of labor I put in to trying to make THEIR PRODUCT usable, never mind the fact that I don’t want any more of their unfinished product anyway. Now, I’m stuck with an absurd amount of yarn that can’t be used and nothing to compensate for it. My advice is to buy your yarn literally anywhere else, and test it immediately if you do buy from this low integrity company.

5 février 2025
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Réponse de Darn Good Yarn

I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It’s tough when you’ve invested so much time and effort into something, only to feel like it’s not living up to expectations. We truly value our customers, and it’s upsetting to hear that we didn’t provide the support you needed when you reached out.

The last thing we want is for anyone to feel stuck with a product that isn’t what they expected, and I sincerely appreciate you sharing your feedback with us. We definitely missed the mark in this instance, and I’m really sorry for that. While I know the gift card didn’t solve the issue, we’re taking your experience to heart as we work on improving things moving forward. We want to make sure everyone has a positive experience with us, and we’re grateful for your input in helping us get better.

If you ever want to talk more or give us another chance, please don’t hesitate to reach out. We’d love to try to make things right. Thank you again for sharing your thoughts, and I truly hope we can find a way to turn this around for you. -DGY Team

Noté 1 sur 5 étoiles

A Disappointing Turn from a…

A Disappointing Turn from a Once-Beloved Brand

Up until this week, I was a loyal customer and an active member of this company's community. I have loved their skirts and especially enjoyed the friendly and supportive atmosphere in their Facebook group. While the skirt quality has been a bit inconsistent lately, overall, I still found their products enjoyable and had always recommended them—until now.

This week, everything changed. The CEO posted an aggressive video in the private Facebook group, making false accusations against a competitor. She claimed that the other company was stealing ideas, making cheap copies, and mistreating its workers, all while undercutting prices. The competitor was named outright, and the response from group members quickly turned hostile, with many suggesting legal action.

However, as someone who has shopped with both businesses for years, I can confidently say that these accusations are completely untrue. The competitor in question is a small, woman-run business with one dedicated Indian woman in Canada and a team of 5-6 female artisans in India. Their clothing is custom-made to order, of far superior quality, and actually more expensive than this company’s skirts. Their fabrics are of a much higher standard, and they offer a variety of unique designs. What’s more, their transparency is unmatched—they introduce customers to the artisans who create each piece, even specifying which artisan made each item.

I had always believed that both businesses were ethical and valued their artisans. That illusion was shattered when I saw how this company’s leadership responded to those who questioned the CEO’s claims. Comments challenging the accusations were swiftly deleted, and the members who voiced concerns were removed from the group. Instead of correcting the misinformation, the CEO and staff doubled down, continuing their aggressive and misleading attack.

At the same time, they insisted that their "small" company is "only five people"—a statement that conveniently ignores the many warehouse workers presumably necessary for picking and packing items, not to mention the 300 artisans around the world that they proudly highlight on their website. Somehow, this larger company feels "threatened" by a small, seven-person business that shares some of the same customers.

This entire situation has been vicious, dishonest, and deeply disappointing. I truly believed this company aligned with my values, but their actions have proven otherwise. I have since left their group and will no longer support them with my purchases. I will also ensure that others are aware of their unethical behavior and will instead be recommending the competitor, whose business practices and product quality are genuinely superior.

If you care about integrity and ethical business practices, I strongly urge you to think twice before supporting this company. Buy from them at your own risk.

5 février 2025
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Réponse de Darn Good Yarn

Good day!

We are truly sorry to hear this. It’s always tough when a brand you’ve supported and believed in falls short of the values that initially drew you to them. We genuinely appreciate the thought and care you’ve put into sharing your experience, and we can only imagine how painful it must have been to watch the situation unfold.

It sounds like you’ve given a lot of time and thought to both businesses, and we respect your commitment to ethical practices. Your perspective on the competitor’s business is incredibly valuable, and we are grateful for your honesty. We want to acknowledge that your feedback about the CEO’s actions and the company’s handling of the situation is taken seriously. It’s clear this has been a deeply upsetting experience for you, and we never want to cause harm or make anyone feel uncomfortable or unsupported.

Thank you for bringing your concerns to light, and I hope that both companies can learn from this situation to ensure that everyone is treated with the respect and integrity they deserve.

Feel free to reach out to us at info@darngoodyarn.com if you would like to share us more further feedback as we are here to listen. -DGY Team

Noté 1 sur 5 étoiles

Can confirm JRabbit's account

Can confirm JRabbit's account of the CEO's attack on Rangeelaa. I have been active in both FB groups for years and have, until now, been happy to support both companies. A spy in the PRIVATE Rangeelaa group (hilarious because DGY was implying Rangeelaa had spies in the DGY group) was screenshotting replies to the Rangeelaa owner's very eloquent and classy rebuttal post and sending them to the DGY admin, and it appears anyone who either spoke unkindly about DGY's CEO or even just simply expressed support for Rangeelaa was booted from the DGY group. It appears that Rangeelaa's new ads, some of which featured members also active in the DGY group, reaching DGY customers on FB (which is, by the way, how the algorithms work; it is not, as claimed by DGY, Rangeelaa stealing DGY customers' personal info) instilled fear that DGY customers might know other (superior) recycled sari apparel companies exist.

Having ordered quite recently, I can also confirm the hit or miss QC. Holes, snags, tears, stains, loose threads, etc are not uncommon. Never had the same problem with Rangeelaa, who also uses reclaimed saris, so that's really no excuse.

5 février 2025
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Réponse de Darn Good Yarn

It’s definitely tough to hear about all the tension between the groups, and WE hear you, and thank you for sharing us your honest feedback regarding the situation and we truly appreciate it.
We know that consistency is important, and we're continuously working to improve that so everyone can be confident in their purchases. We value your support, and we’ll do our best to address any concerns to make the experience better moving forward!

Thanks for sticking with us, and we’ll keep working hard to make sure things improve! -Claudia

Noté 4 sur 5 étoiles

Made Everything Right

I ordered a three-month subscription to their yarn of the month club, and Darn Good Yarn renewed the subscription at the end of the three-month subscription without my permission for two additional months before I realized it and cancelled

I later found out that this was an honest mistake. I originally thought it was a dishonest attempt to squeeze more money out of me, but this company reached out to me and refunded the two months I paid for. I will say they responded quickly to make things right, which means they take their reputation seriously. I applaud Darn Good Yarn and I'm happy to order from them in the future.

26 janvier 2025
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Réponse de Darn Good Yarn

We sincerely apologize for the confusion and frustration this has caused you. We completely understand how important transparency is with subscription services, and we take your concerns seriously. Our team is currently looking into the situation, as we haven't encountered this issue with our subscriptions before.

In the meantime, we will go ahead and refund the extra charges for the two months that were mistakenly billed. We truly appreciate your feedback, and we'll work to make sure this doesn't happen again in the future.

Thank you for bringing this to our attention, and we’re sorry for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out.

-DGY Team

Noté 5 sur 5 étoiles

These Sari Wrap Skirts

These sari wraps, are magical skirts because I can wear it in many ways, so versatile, beautiful comfy, I get lots of compliments from other people, this helps me to love it, and it starts to grow on me after so many compliments. I called these unique skirts or one of a kind skirts, saris of the soul, it is so unique like our spirit, you are like no one else, these are vintage skirts, signature skirts, be yourself, be you, only you. The style you can make with a sari wrap skirt will never disappoint you.

18 janvier 2025
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Réponse de Darn Good Yarn

Wow, I absolutely love your perspective on sari wraps! It’s so true how these skirts carry so much individuality and personality. The way you described them as "saris of the soul" really resonates—each wrap seems to hold its own energy, just like our spirits. It’s amazing how something so versatile can be so empowering, and the compliments you get only deepen that connection. Wearing something that’s both beautiful and meaningful, and that lets you express yourself in so many ways, is truly special. Your passion for these skirts is inspiring! Thank you for sharing this awesome feedback, Maria! -DGY Team

Noté 5 sur 5 étoiles

Reclaimed materials for vibrant wear

I discovered Darn Good Yarn on my journey to choose fewer, higher quality pieces from environmentally & socially conscious brands. DGY works with women-run worker co-ops to provide employment & opportunities for marginalized communities. They utilize reclaimed & recycled materials to produce much of their clothing and yarn. At this point, I've made several purchases of both clothing & craft materials. The recycled sari wrap skirts are my favorite -beautiful, unique pieces in vibrant colors & prints. There's definitely a leap of faith element in ordering a unique piece, since you're never sure what you'll get, but DGY suggests that customers note specific color & pattern requests in their order, and they do a great job fulfilling these requests! I've been even more enamored with DGY after discovering the Crafting Enthusiasts group & the Wrap Skirt fan group on Facebook. Not only are these places for fans to share & appreciate each others' favorite skirts & handmade crafts, they also host special sales of clothing, jewelry, and craft supplies. The monthly subscription sari skirt box or yarn box are also great ways to enjoy a special unique piece each month.

13 janvier 2025
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Réponse de Darn Good Yarn

Hello Cheri!

Wow, thank you so much for sharing your experience! I’m thrilled to hear that Darn Good Yarn has resonated with you in so many ways. We’re so proud of our commitment to sustainability and supporting women-run co-ops, and it means the world to hear that it aligns with your values as well. It’s wonderful that you’re enjoying the recycled sari wrap skirts, they truly are unique pieces, and we love helping our customers find exactly what speaks to them. It’s also amazing to hear that the Crafting Enthusiasts and Wrap Skirt fan groups have added another layer of connection and fun to your experience! We love seeing that sense of community grow and thrive. Thanks again for being such a valued part of the DGY family! Your support really inspires us to keep doing what we do.
-DGY Team

Noté 5 sur 5 étoiles

Great products

Great products, fast shipping and one of a kind items

8 janvier 2025
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Réponse de Darn Good Yarn

Thank you so much for your kind words! We're thrilled to hear you're happy with the products and service. We strive to offer unique items and fast shipping, and it’s wonderful to know it made a great impression!

-Nicole
President & CEO

Noté 5 sur 5 étoiles

This Bag is Absolutely Stunning!

This bag is gorgeous!! It is big and roomy and it has an elephant on it. The elephant on each side of the duffel bag is truly majestic. I LOVE this elephant duffel and I highly recommend this duffel bag. It’s truly a functional piece of art! This bag is true to the description, reasonably priced and a stunning addition to your travel or project bag needs. This will be perfect for keeping all my materials together for my big blanket projects. Don’t delay, get your own elephant duffel bag today!.

11 novembre 2024
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Réponse de Darn Good Yarn

Thank you so much for your wonderful feedback! We’re thrilled to hear how much you love the elephant duffel bag. It sounds like it’s the perfect companion for your big blanket projects, and we're so glad it met your expectations in both style and functionality. We couldn't agree more—it’s a beautiful and practical piece of art!

Thank you again for the kind words and for recommending it. We hope it continues to be a great addition to your travels and projects! 🐘💖 -DGY Team

Noté 5 sur 5 étoiles

A delightful company. I find the customer service to be…

I find the customer service to be reliably fair, conscientious and efficient. The product descriptions are accurat6e and the clothing and yarn are of good quality. I especially like the Sale Bin and the flash sales. DGY employs many artisans from several countries. The new products are innovative and are introduced often. I enjoy this amazing company.

15 octobre 2024
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Réponse de Darn Good Yarn

Hello Nancy,

Thank you so much for your kind words! We're delighted to hear that you've had consistently positive experiences with our customer service and that you’re happy with the quality of our products. It’s great to know that you enjoy the Sale Bin and flash sales, and we’re proud to support artisans from around the world.

We truly appreciate your loyalty and enthusiasm for our new products—your support means the world to us! If there’s anything we can assist you with, don’t hesitate to reach out. Thanks again for being a part of our community! -Claudia

Noté 4 sur 5 étoiles

Very responsive customer service

Very responsive customer service, and I've been mostly happy with my purchases. Ordering "black box" re colour can sometimes lead to minor disappointment. I have had better satisfaction ordering in one sales where you can view the item. Love the company's sustainable and community development ethos.

1 octobre 2024
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Réponse de Darn Good Yarn

Thank you so much for your feedback! We're glad to hear you've had positive experiences with our customer service and that you appreciate our sustainable and community-focused efforts. We understand that ordering "black box" OR mystery bundles can sometimes lead to surprises, and we appreciate your understanding. Whenever possible, we do try to offer more visible options, as we want every purchase to bring you joy.

If you ever have any concerns or specific preferences, feel free to reach out—we're always here to help make your experience even better. Thank you for your continued support! :) -Claudia

Noté 1 sur 5 étoiles

Don’t fall for the hype!

If I can give a zero star I would’ve. This company is terrible. Don’t fall for the hype!

I ordered the 3 plus 2 skirts over a month ago, and was very excited because their products (on the photos) are beautiful and I couldn’t wait to where them! I still haven’t received a dispatch email, or tracking number. It’s not a custom item, no it’s out of their overflow stock.

I have been in contact with customer service to be told that there has been a back log of orders and that they will be in touch soon with my order as they are nearing the end of the back log.

Now, in my mind soon is a couple of days, maybe a week, but three weeks later and I am none the wiser as to what the state of my order is!

I will definitely never make use of this company again!

24 septembre 2024
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Réponse de Darn Good Yarn

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration and disappointment, especially given the delays and lack of clear communication regarding your order.

We sincerely apologize for the backlog and the inconvenience it’s caused. While we’ve been working to catch up, it’s clear we should have kept you better informed throughout the process. I’ll personally look into the status of your order and make sure it gets resolved as quickly as possible.

Please rest assured, this isn’t the experience we want for our customers, and we’d love the chance to make it right. I’ll follow up with an update shortly and ensure you receive the proper attention moving forward.

Thank you for your patience, and once again, I’m very sorry for the trouble.

Nicole Snow
Founder / CEO
Darn Good Yarn

Noté 2 sur 5 étoiles

Th silk yarn that I bought was coarse

Th silk yarn that I bought was coarse, rough, stiff and ragged. I tried washing the skeins and the colors ran plus the yarn is not any softer. I cannot make anything out of the yarn and will not buy from this company again.

10 septembre 2024
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Réponse de Darn Good Yarn

I'm so sorry to hear about your experience with the silk yarn. This is certainly not the quality we aim to provide, and I apologize for the disappointment. Please email us with your order number, and we’ll be happy to arrange a return or replacement for you.

Thank you for bringing this to our attention, and we’d love the opportunity to make things right for you. -Claudia

Noté 1 sur 5 étoiles

I put in an order a month ago and still…

I put in an order a month ago and still have not received tracking and customer service said it was normal not to receive anything after waiting this long. I didn’t have anything custom made. I ordered 2 skirts from their existing inventory.

I am wondering if this is a legit company. They took my money, but did not send the goods, nor provided shipping info.

24 septembre 2024
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Réponse de Darn Good Yarn

Hi there!

We sincerely apologize for the delay with your order. To help us resolve this as quickly as possible, could you please email our customer service team with your order number in the subject line? This will allow us to look into the issue right away.

Thank you for your understanding and patience.

Best regards,
Claudia

Noté 1 sur 5 étoiles

Don't fall for the hype of a "theme"…

Don't fall for the hype of a "theme" skirt sale. They attach what sounds like a fun and exciting sale where the expectation would naturally be skirts curated within that theme. That's not what happens at all, its a ploy to get suckers like me to buy the skirts. The utter disappointment when they arrive and no where is the theme evident but additionally the skirt panels themselves clash making pairing them with anything impossible. I used the words hideous and ugly in my return request which was sent the day after I finally received them. I'm going on nearly a month now since they received the skirts back and not only have I not received a refund but there seems to be a concerted effort to ignore my emails. I don't care at this point how altruistic their mission is. Crappy customer service doesn't deserve to be rewarded.

28 août 2024
Avis spontané
Logo de Darn Good Yarn

Réponse de Darn Good Yarn

Hello Sonia,

Thank you for sharing your honest feedback. I sincerely apologize for the disappointment with your recent purchase and for the delay in processing your return. This is certainly not the experience we aim to provide, and I regret that we fell short of your expectations.

Regarding the themed skirts, I understand your frustration, especially when the product does not align with the promise. We will take your comments to our team to review how we present themed collections and improve both product descriptions and quality.

As for the return, I’m truly sorry for the delay. I will personally look into the status of your refund and ensure it’s processed as soon as possible. In the meantime, if you have any further questions, please don’t hesitate to reach out to me directly. We want to make this right for you.

Thank you again for your feedback. We value your support and your patience as we work to resolve this issue.

Claudia
DGY Customer Service

Noté 5 sur 5 étoiles

EMBROIDERY FABRICS l

that is great experience to find exporter and importer

21 août 2024
Avis spontané
Logo de Darn Good Yarn

Réponse de Darn Good Yarn

Thank you for supporting our small business.
If there's anything more you'd like to discuss or if you have any questions, please don't hesitate to reach out. We're always here to support you. -Claudia

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