DartNode Avis 

Réponse de DartNode

25 juin 2025

Jack,
We're genuinely sorry to hear you’re unhappy, but we want to address your claims with full transparency:

Support Tickets: We’ve reviewed our logs and have no record of unanswered tickets from your account within the described timeframe. If there was an issue with a ticket being submitted twice, that may be a browser-side error — but all submissions are logged and reviewed by our team.

Interface Performance: Our dashboard is actively maintained and monitored. We’ve had no widespread reports of slowness or bugs from other users. However, if you experienced an issue, we would have happily helped — if contacted through verified channels.

Service Terms: We do not block any outbound ports by default, but our Terms of Service and AUP do apply. Certain types of usage (e.g., mass mailing, abuse-related traffic) may result in automated restrictions or manual review. This is standard practice to maintain network integrity.

Refunds: As clearly outlined in our policy, we offer refunds under specific conditions. If your service was provisioned and used, and no qualifying SLA claim was submitted, the refund may not be applicable. We’re always open to reviewing refund requests on a case-by-case basis.

We encourage you to contact us again at support@dartnode.com so we can review this properly. Posting false or exaggerated claims does not benefit either party, and we are confident in our service to stand behind it.

- DartNode Team

Réponse de DartNode

25 juin 2025

Carmen,
This review contains serious accusations that are not supported by any record in our system.

We do not suspend services arbitrarily. Suspensions only occur in cases of policy violations (such as abuse complaints or payment issues), and we always notify customers via email and through the client portal.

We’ve reviewed our ticket and email logs and found no unanswered support requests matching your description. If you are a legitimate customer and used a valid account email, please contact us at support@dartnode.com so we can investigate further.

We do not “steal” money. We operate transparently under clear terms of service, and refunds are processed when applicable per our published policies.

If this review was made in error or without an actual customer relationship, we ask that it be removed to preserve the integrity of reviews for our future clients.

- DartNode Team

Réponse de DartNode

25 juin 2025

Hi Anas,

Thank you for your feedback — and we sincerely apologize for the frustration you experienced.

After investigating your case, we discovered that your ticket was incorrectly flagged in our system, which caused it to be missed. That was a failure on our part, and we’ve taken corrective steps to ensure it doesn’t happen again. A full refund has been issued, and we’ve also applied a $10 credit to your account as a gesture of goodwill.

To clarify: DartNode does guarantee clean IPs. Our provisioning system checks IPs against multiple blacklists before issuing them. However, these checks currently run on a 24-hour cycle — so in rare cases, an IP may appear clean at issuance but get flagged shortly after. We’re actively working on a self-service solution to allow customers to swap their IP within the first 24 hours if any reputation issues are detected.

Lastly, our VPS giveaway program is a legitimate promotion and not a “fake lottery.” Many customers have received free VPS services through it — and we never tie reviews to eligibility. We believe in building long-term trust, not gaming the system.

We understand your frustration and appreciate the opportunity to make things right. Should you wish to give us another try in the future, we’ll ensure a much smoother experience.

- DartNode Team

Réponse de DartNode

25 juin 2025

Muhammad,

We’re very sorry your experience fell short.

You’re correct — we did have outages during the time you mentioned, and we understand how disruptive that was. In line with our Service Level Agreement (SLA), we issued automated account credits to impacted customers, including your account. That credit can be viewed in your client dashboard.

However, your support ticket was not responded to promptly — and for that, we take full responsibility. At the time, DartNode was run by a two-person team, and unfortunately, this led to delays in communication and resolution during a critical moment.

Since September 5th, 2024, we’ve made significant improvements:

Hired additional support staff

Implemented better ticket routing

Reduced average Level 1 response times to under 2 hours

We’re disappointed to lose your trust, but we hope our improvements and transparency show our commitment to doing better. Thank you for giving us a chance to learn and grow from this.

- DartNode Team