Dastoorcollection Avis 

I had a very disappointing experience with Dastoor Collection. It has been over a month and I still haven’t received my order. I contacted them multiple times regarding both the delay and a refund, but at first I received no response at all. The lack of communication is extremely frustrating and unprofessional.

Waiting this long without any clear update or support is unacceptable. I would not recommend ordering from them unless they improve their customer service and reliability,
if i could i would give less than half a star.

I rarely leave negative reviews, but my experience with this brand has been incredibly stressful. I placed an order over a month ago, relying on their advertised 15–20 day local delivery window. I explicitly told their team I needed the outfit by March 5th for a flight on the 6th; they assured me there would be no issue.
Despite following up daily from March 2nd, the delivery never arrived. They repeatedly claimed it would ship "tomorrow," and after I left for Canada, they finally provided a DHL tracking number. To my shock, the tracking showed the package was headed to New York, despite my shipping address being Karachi, Pakistan. Furthermore, DHL Lahore confirmed they don't even handle domestic deliveries within Pakistan. The representative was clueless and offered no explanation. I have requested a refund multiple times, but they continue to ignore me, promising to "check tomorrow." They didn't even manage an Eid delivery, as the package arrived three days late. I am deeply disappointed and will never shop here again.

Allow yourself atleast 8 weeks from when you need your outfit. Due to the current situation in the Middle East my outfits arrived after Eid which is not something that can be helped. The outfits are STUNNING. I didn’t recieve any tracking info but I trusted them and they kept me up to date, a couple days they went radio silent but I can imagine how busy they are. The quality is amazing.

I ordered an outfit a month ago, before I ordered it I asked the team on WhatsApp multiple times if it would be delivered before the date I needed it for and they assured me and gave me a guarantee. I placed my order and even put the desired date in the order notes. It has been now a month since I’ve ordered and past the date I needed it for and I was unable to go to my event due to the outfit not being here. They are now not responding to any of my messages and calls and are completely ignoring me and I have had to start a fraud investigation with my bank. It is very upsetting as they have lied multiple times to me going back and forth saying the outfit has been shipped then saying it hasn’t and overall a very bad experience causing me much stress.

Awful customer service, do not provide any tracking will not give you any updates even if you ask so many times, keep saying “soon” ignoring any queries. Ordered suit 2 months ago and still no update? They keep ignoring me. Avoid!!

Worst brand ever! I ordered almost a month ago for Eid and still haven't received my dress. They keep lying that it's gonna dispatch soon then they say it's in the stitching process. They are not true to their words. You guys should not take orders which you can't handle. WORST WORST WORST EXPERIENCE EVER. Never ever ordering from them again!!!!!

Probably one of the worst experiences of my life. The paid reviews can’t make them legit. I ordered a dress which I was promised will be here by Eid but even after a month it’s not here and the customer service is pathetic. They keep telling me on insta that it has been dispatched and then they tell me its not dispatched yet on WhatsApp. extremely disappointed. My money has gone to waste.
Run away from these guys!

I won't recommend them, i asked them for a returning and they didn't return me the full amount.

Appearance: I'm updating this part of the review after the dress has been stitched. While the overall appearance matches the images on the website, the embroidery is not as intricate or ornate as I expected. For what I paid, I could have found a better quality dress with far more intricate embroidery.

Delivery: Very late. Their products likely are made upon order (unstitched), but they don't clearly mention this on their website. Although I placed a local order, it took 15+ days to arrive. This was for an unstitched item, and their website states a shipping time of 7 to 8 working days for local unstitched orders. If you’re ordering internationally, expect delivery to take well over a month, so plan accordingly. For local orders, especially stitched ones, it’s wise to order well in advance and be mindful, as almost all of their reviewers (on TikTok or here) had issues with delivery.

Customer Service: Their customer service is responsive and active, however, they will not actually answer any of your questions or concerns. It seems as if they have no knowledge of what you are asking. Their replies are incoherent or nonsensical.

DONT SHOP HERE. THEY ARE SCAMMERS.

I ordered from here in October for clothes to arrive in November. Firstly, the clothes didn’t even arrive on time, and then when they arrived almost 15 days late, they were DAMAGED. The sides were ripped and the quality was absolutely awful. When I contacted them to get a refund, they continued to ignore me for months, up until now!!! It’s been 4 months, and I’m giving up even messaging. I’m honestly appalled by their treatment of the customer. To call themselves Muslims and then cheat people of their money in a completely immoral and borderline haram manner is insane to me. I spent £120 on this place and never got my money back. The same thing happened to someone else I know, so I know I’m not the only one. Save yourself the trouble and DO NOT order from here.

I ordered two dresses, their quality is very good , dresses are Beautiful,but their delivery service is slow

Clearly they do not care about international orders. If you're living in Pakistan, maybe your order is delivered, but as someone in the U.S, it has been nearly a month now and the order has not been shipped. It was promised to be shipped last week and when I asked on Whatsapp I was left on read. Poor customer service, overpriced clothes, and lazy/lack of shipping.

Really well stitched and beautiful classy designs

This was the worst experience ever. I ordered an outfit almost 1.5 months ago and the outfit was promised to me about 20 days out from when i placed it. Additionally, the customer service rep I have been working with on Whatsapp, is either unresponsive or doesn't know anything about my order. She tells me daily that the outfit will be shipped "tomorrow" then repeats the same thing the next day. Its really really horrible & I would not recommend anyone order outfits from them. Its not a good service AT ALL!

If I could give 0 I would. AVOID this company at all costs, especially if you’re in the UK. Their customer service is terrible — no one replies, and when they finally do, they just fob you off. My clothes didn’t arrive in time for an event, even though I ordered well in advance. They kept telling me the order would be shipped, but it never was. This feels like a scam. Save your money — they’re overpriced and not worth the hassle.

Loved the whole experience! The dresses were too pretty and the stitching was so good!

Poor quality fabric and stitching. The vendor did not follow instructions and deletes messages on the WhatsApp. No clear location or return address provided on website. USA customers be skeptical of ordering from this site.

I received both my outfits on time and I honestly can’t put into words how beautiful they are. The sizing is absolutely perfect, the fabric and embroidery are stunning, and the quality is just amazing. So reliable, honest, and truly 10/10. I felt so looked after. May Allah put endless barakah and success in your business, and may it continue to grow beautifully. Thank you from the bottom of my heart for making me feel so special through your work. 🌹✨

I absolutely loved this dress! The fabric feels amazing, the size was perfect, and it looks even better in person than in the photos. Delivery was fast and the packaging was neat. Highly recommended!

Amazing experience and beautiful designs 😍
Thank you for your incredible customer service 😍