I recently spoke with Taya at Data Energy, who was extremely helpful and reassuring throughout our enquiry. Taya followed up promptly and kept me informed, with quick and clear responses that really h... Voir plus
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Lisez les avis des autres
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything cle... Voir plus
L'entreprise a répondu
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time. I gave up and started using th... Voir plus
They acted on my request and went above and beyond to help me even though i discovered they no longer covered my property.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Coordonnées de contact
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Royaume-Uni
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Excellent
828 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a really positive experience…
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything clear and easy to understand.
Thank you for the great customer service!
23 avril 2026
Avis spontané
Réponse : Data Energy
Dear Anita,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
nothing solved
nothing solved. I keep receiving again and again the same message forwarding me to an article which solved nothing. Impossible to talk to a human. I did not manage to pay my bill. Horrible experience very frustating.
21 avril 2026
Avis spontané
I recently spoke with Taya at Data…
I recently spoke with Taya at Data Energy, who was extremely helpful and reassuring throughout our enquiry. Taya followed up promptly and kept me informed, with quick and clear responses that really helped put our minds at ease. Excellent customer service — keep up the good work.
22 avril 2026
Avis spontané
Réponse : Data Energy
Dear Dan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
They don't answer the telephone at all…
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time.
I gave up and started using the Live Chat function - painful to get past AI bots and actually talk to a real operator. However once I did - Taya did a great job and sorted things quickly. Very efficient.
It's just annoying when companies don't allow their staff to speak on the phone and action things quickly that way but will have plenty of them on computers to do the exact same thing.
No fault to Taya she was great - but I wasted 30 minutes of my time trying to get through to someone for a simple administrative issue that took minutes to flag and fix.
22 avril 2026
Avis spontané
Kind and professional
They acted on my request and went above and beyond to help me even though i discovered they no longer covered my property.
21 avril 2026
Avis spontané
Réponse : Data Energy
Dear Marion,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was amazing and helpful in…
Sara was amazing and helpful in explaining everything.
14 avril 2026
Avis spontané
Réponse : Data Energy
Dear Tricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Good customer service
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
20 avril 2026
Avis spontané
Réponse : Data Energy
Dear Jana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Frustration in getting my first bil!
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
16 avril 2026
Avis spontané
Réponse : Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Good customer service
Taya who helped me today over the phone was great, listened to exactly what the problem was and solved it very quickly. An asset to her team and a very polite service agent
17 avril 2026
Avis spontané
Réponse : Data Energy
Dear Connor,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Quick to respond
16 avril 2026
Avis spontané
Réponse : Data Energy
Dear Helen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was very helpful and provided me…
Sara was very helpful and provided me with all the information I needed. She spent a great deal of time researching the various questions.
16 avril 2026
Avis spontané
Réponse : Data Energy
Dear Carole,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very well handled.
14 avril 2026
Avis spontané
Réponse : Data Energy
Dear Matt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
16 avril 2026
Avis spontané
Réponse : Data Energy
Dear Sming,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Really good customer service on a…
Really good customer service on a complicated issue. Taya showed patience, care and was prompt!
15 avril 2026
Avis spontané
Réponse : Data Energy
Dear Max,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good staff
Staff Cerease is very helpful and Solve my problem In a very short time.
15 avril 2026
Avis spontané
Réponse : Data Energy
Dear Chan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Customer service was really helpful
They helped sort out my issues through their live chat service.
15 avril 2026
Avis spontané
Réponse : Data Energy
Dear Akhil,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Everything was ok
15 avril 2026
Avis spontané
Réponse : Data Energy
Dear Valentina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
I'd like to give a big thanks to Sara…
I'd like to give a big thanks to Sara and the customer service team at Data Energy. They were super helpful and resolved my issue quickly. Thanks for great service, Sara
13 avril 2026
Avis spontané
Réponse : Data Energy
Dear H,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
THE DID NOT ADRESS THE ISSUE AT HAND
THE DID NOT ADRESS THE ISSUE AT HAND. TO MAKE MATTER WORSE, THEY HANDLED IT IN A VERY LONG TIME.
9 avril 2026
Avis spontané
Réponse : Data Energy
Dear Carl-Mikael,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We have reviewed our records and can see that your live chat was missed due to a technical issue, which has now been resolved. We sincerely apologise for the inconvenience this has caused.
Following this, our team reached out to you via email and asked that you get back in touch should you still require assistance.
We understand that you do still need support, and our Customer Care team has reached out again this morning to pick this up and assist you further.
We hope your query can be resolved as soon as possible and that your experience with us improves from here.
Kind regards,
Data Energy
Great conversation with Taya
Great conversation with Taya. Pleasant and helpful overall via phone call and email to address my issues.
The only issue was the waiting time. But I appreciate the callback option
9 avril 2026
Avis spontané
Réponse : Data Energy
Dear Joshua,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
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