Datatool Avis 641

Really helpful team and the equipment is really good would recommend to everyone

The process of ordering the kit was easy. The kit arrived on time and the fitting was completed on schedule.
The kit is working as it should.
What more could you ask for?

They customer service not great rang to find out about the subscription and how tracer works etc only what I found out is the prices system it self works ok but only been using it for couple days.

Tracking is good

No proper customer service I have to wait long in get the service I Ave called several times and no separate app for the company to make it easy

2nd time i have had a tracker fitted, pete the alarmman did a great and neat job ans datatool guy sorted tracking out as still had 3 month subs left

Delighted with Datatool / Scorpion. My 4-year old unit died and they were superb supporting me through the process to refresh outside of warranty. Carrying forward unused subscriptionand making a new unit most affordable too. Thank you.

So far I’ve not been able to tie the subscription to my bike or in fact complete the subscription transaction. I keep following the links I’ve been sent and attempting to do this. I get sent to my bank for approval and then it doesn’t seem to register or take the payment.

Top service.. helpful staff, so easy to deal with

Amazing but of kit and great customer service

Data tool track it excellent product DNA Exellent thanks to George Taylor Exellent mate 👍

Shocking - they advertise buying a 2 year subscription saving £81 - its actually £19!
They claim its a web issue and to be changed - feels like fraudulent selling to me

This review isn't just about the service I received today in regards to a tracker being swapped on my bike but also about the customer service every time I call this company has really gone above and beyond. I have changed my appointment a good few times and every single time they have been patient with me and very understanding also going well out of their way to help me with the situation when they didn't need to in regards to my battery, the fact that they offered to get a tech on the phone to talk me through it was absolutely amazing. Customer service like that is just hard to come by. I really feel awful saying this. I can't remember the lady's name I spoke to but I spoke to the same lady every single time on the phone and she has been amazing. Absolutely wonderful. It's nice to talk to the same person so you're not having to explain yourself over and over again. I have nothing bad to say about this company. The tracker is absolutely amazing The customer service is some of the best I've come across in a very long time. They have endless patience, especially if you have additional needs and forget things a lot. They are very understanding on the phone. Highly recommend this company they are disability aware understanding and always happy to hear from you. Well done on such amazing customer service and thank you Derek for sorting my bike out! (I hope that's his name!) Lol

An absolutely shocking experience over a considerable period of time that was totally avoidable and in which Scorpion Datatool displayed a level of incompetence that was mind-boggling.
All I wished to do was renew my contracts on a Motorcycle and purchase a S5+ unit with a lifetime contract for my car. Utter confusion with telephone calls going backwards and forwards, fitters failing to attend install appointments, car franchise people calling me to say fitters had not arrived, wrong vehicles being allocated to the tracking devices and repeated calls from 'Subscriptions' for fees that had already been paid.
For an alleged security Company I have never felt so unsafe in my lifetime.
No sooner than I had put the telephone down to Scorpion they would call me back oblivious to the conversation that I just had telling me of yet another inconveniencing sting in the tail.

Absolutely first class service from Maddie, really easy to deal with and answered all the questions I had.
Great experience.

Paul

App isn’t great and wouldn’t let me change mobile number I. The alerts section. Sold bike 6 months after signing up and wouldn’t refund the remaining 6 months. All communication was via email and no terms and conditions were sent however I supposedly accepted them.

For the first year was working fine and till now none stop problems with the tracker not updating my tracker was down for 5 days and they said they would compensate me for the days its been down. Honestly disappointed that yamaha use this company.
I'm going back to my old tracker i had.