Dawntown Avis 

I ordered a New Balance 9060 in Pink Lavender colour for 14,199/- (paid via UPI) on Dawntown.in (Order No: DT193410D). I received the order confirmed email and then complete silence. No responses to emails contacting customer service and when you call the phone number, it goes to a person who claims he is not associated with Dawntown. After over a month of one way communication, I contacted ICICI Bank and raised a refund request of my UPI payment and received it today. I wish I had checked them on trust pilot before placing the order. Complete crooks. Have no intention of fulfilling any order. I would also say that SHOPIFY which hosts their site has taken no action despite me complaining to them and providing evidence. It might be best that you stick to websites like amazon or flip kart while ordering expensive items as shopify websites cannot be trusted nor is there an ability to reach out and ask for assistance unlike on amazon or flip kart.

Ordered a Seiko 4 months ago and am yet to receive the order. No response via email. Customer Service is ZERO!! HELPLINE number and email is unresponsive. It is definitely a fraudulent company indulging in unethical practices. Please do not fall into their trap.

Agar aapka Dawntown order payment ke baad deliver nahi hua, tracking nahi mili, ya refund nahi mil raha hai, to sirf merchant ke reply ka wait mat kijiye.

1. Apna Order ID, payment receipt, transaction ID aur merchant ke saath hui email/WhatsApp/Instagram communication ke screenshots save karein.
2. Agar card se payment ki thi, apne card-issuing bank se “Goods/Services Not Received” ke basis par transaction dispute/chargeback raise karein. Payment aapne khud ki thi to ise unauthorised transaction ke roop mein report na karein.
3. Agar UPI/payment gateway se payment ki thi, payment provider ke official grievance/dispute route par complaint register karein.
4. National Consumer Helpline (Government of India) par bhi complaint register karein:
1915 / 1800-11-4000
WhatsApp: 8800001915
Website: consumerhelpline.gov.in
Email:
5. Complaint mein clearly likhein: payment successful hui, goods/services receive nahi hue, merchant se contact kiya lekin resolution nahi mila, aur aapko full refund ya order delivery chahiye.
6. Complaint/reference number zaroor save karein.

Agar aapka case bhi Dawntown ka hai, apne order/payment ke proofs sambhal kar rakhein. Multiple customers ne non-delivery, no-tracking aur refund issues report kiye hain, isliye proper documentation ke saath bank/payment provider aur NCH dono routes use karna sensible hai.

Poor poor service i ordered my shoes. They dont have any helpline or customer support to inform they dont reply to mails . I would not recommend buying from them. I’m mailing them every single day to give me a refund. No reply from their behalf.

It has been more than 4 months now but no clarity on the ordered wrist watch. I also visited both the Bandra and Khar addresses of their store but it's fake. Even the contact number on their website is no longer in use.

Very disappointing experience. I placed my order based on the promised 15–20 day delivery timeline, but even after more than two months, the product has not been delivered. Multiple delivery promises were missed, communication was poor, and my refund requests have been ignored. I would not recommend buying from Dawntown based on my experience.

I would like to give a zero star if possible…It’s a big big scam …ordered online but haven’t received product nor any refund even after 3months…Filling a consumer court case

Ordered a watch weeks ago.
No communication no response to mails
Potential fraud, don’t order from this website

Paid for an order weeks ago, still no shipment and zero communication. Extremely poor service. Please address this urgently.

No Refund and No order delivery from 2 months.

Worst experience ever with them, I ordered a pair of shoes costing 28600 FULLY PAID up. Since then I am trying to contact them. Their phone number mentioned doesn't exist. They never bother to reply their mails. Contact address is wrong. Many are suffering. I request some authority to look into the matter urgently and punish them hard.

Hi,
This is Swapnadeep.
I decided to purchase the product for a purpose. Order date is 9 th February, and at the purchase time it was showing the despatched date was 21-26 th February. That's why I have purchased it.

21 February is over, 26 th is over. March 26 th is over.
Then Dawntown give a new timeline that is 6 th February, 6 th February has passed.
Another timeline was given by Dawntown that was 10 March. 10 th March passed away.
Then they gave us a new timeline that was 27 March.
Today I received an email from Dawntown, There is a New Timeline that you are taking another 15-20 days.

Already 45 days are over.

Now they are refuse to Cancel my order and refuse to refund me.
Dawntown is doing fraud buisness.

Fraud, plenty of non delivered orders, no replies, no accountability, shit brand.
And owners suck like literally they don’t even know what business they r doing.

“FRAUD ALERT — No delivery, No refund, No response”

Ordered 2 pairs of shoes (New Balance 9060 & Hoka Bondi 9) worth ₹35,039 on Jan 8 from Dawntown. It has been over 2 months and I have received absolutely nothing — no product, no tracking update, no refund.
Their customer support is non-existent. Repeated follow-ups have been ignored or met with vague responses. This is completely unacceptable for an order of this value.

I am now filing a complaint with:
Consumer Forum(consumerhelpline.gov.in)
Cyber Crime portal (cybercrime.gov.in)
My bank for a chargeback

I strongly advise everyone to AVOID this store. Order DT17333OD — confirmed Jan 8, still unresolved.

I order nike air jordan 1 mid panda's like 5 months ago. Didn't get a refund so we filed a complaint in the consumer court and raised a dispute with the help of axis bank. They didnt answer calls, always had to switch phones for thwm to answer, they kept delaying the delivery. Upon pressuring them THIS much, the finally broke down and gave a refund. Will not buy from here again. EVER

NEVER BUY ONLINE THROUGH THEM ..DONT LOOSE YOUR VALUABLE MONEY AND PEACE OF MIND !

Order id :- DT17053OD
Order on 29 /12/2025
Not received yet on 13/02/2026

20 mails done,no revert ...FAKE FAKE FAKE

They are looters and corrupt and don't respect and follow up on the costumers ..I had ordered a shoes through them on there website on 29 December 2025 and I was promised that my shoes any how would be. Ddelived on 17 jan 2026 ..After around 15-20 mail and follow up , no response from them, still to figure out when my Shoes Would be delivered ...I had previously also ordered, Shoes from lot of portals but dawn town is totally unprofessional, no customer service and there is no way you contact them ...

TOTALLY FRUSTRATED AND DISGUSTED BY THERE WAY OFF WORK ..

Attaching my order details too...

Will take them to consumer court and Make them realise customers are not beggers

DR Kapil singhal
9782601131

Dawntown is a scam they not give your refund even ignoring your calls and mails also. Shame on you dawntown

DOWNTOWN is nothing but a SCAM.
I placed a prepaid order (Order ID: DT14081OD) for AIR JORDAN 1 MID SE OXIDIZED GREEN on 8th July 2025, paying ₹8,299/- (₹7,999 + ₹300 shipping) via UPI. The promised delivery time was 2 weeks. As of 24th January 2026, I have not received the product or any update. I have made multiple attempts to contact the seller via calls and emails, but received no satisfactory response. The company has frequently changed contact numbers. The earlier numbers (9820716193, 9082200716, 7977108018) are now invalid, and the latest number (9619630527) does not respond.

I want to share my honest and personal experience with Dawntown Sneakers, Delhi.

After placing my order on 31 December 2025, I initially started watching shoe review videos on YouTube related to my order and was feeling happy and excited. However, after checking Dawntown’s Instagram and reading some comments and reviews online, I started feeling afraid and doubtful, even thinking that I might get scammed. Although the mentioned delivery timeline was 7–10 days, from the very first day I started emailing and messaging them politely, asking for confirmation about when my order would be delivered. It turned out to be a long journey with a lot of ups and downs.

Due to the delay and mixed reviews, I became very anxious and frustrated, and I even commented on Instagram out of concern. After continuous follow-ups, Risheek (Founder) and Unnat Raj stepped in and properly addressed my concerns, explaining the sourcing process. Communication could have been better initially, but they eventually took responsibility and stayed in touch.

Finally, my sneakers were delivered by 23 January(Today) . I thoroughly verified the pair I checked it on CheckCheck and also validated it independently along with chatgpt and the shoes are 100% original, with correct tags, packaging, and quality matching New Balance retail standards. The wait was stressful, but it was worth waiting.

I am also adding screenshots of Risheek’s replies and my AWB number to show that this is my real, personal experience and not a paid review. Overall, a genuine product was delivered. The initial delay caused frustration, but the issue was resolved and the commitment was fulfilled. With better proactive communication, the experience can be even better.

These are some of the worst human beings to ever exist. I paid 16299 for my Adios Pro 4 on December 1, 2025, and as of today, jan 14, 2025, they haven't even sent out one unprompted email/communication to me. When I sent out over a thousand messages, phonecalls, and Instagram DMs, Dawntwon never responds, they're arrogant, self-centred pricks that steal your money and ghost you. I used a lot of civilised language to help them understand, and I will probably file an FIR on them, if things go on the same way. There is this incredibly smug, useless, lying, wasteful fool they have hired to manage orders and customers, named Unnat Raj. He makes sure your money is stolen and gone forever, and lies, cheats and scams you almost every call you make, with fake promises, and avoids you if your calls ever get through. Please don't order from them.

Edit: My order has just arrived after days and days of daily messages, comments, and hundreds of posts tagging mumbai police, the CEO, and even asking my lawyer to send them a legal notice upon unfulfilment of my refund request... and I would like to check the authenticity of my product before changing my mind about any of this, especially after seeing an Instagram story from an Influencer (previously promoting Dawntown) saying Dawntown sells first copy shoes. I'm genuinely confused, annoyed, and extremely irritated by the inhumane treatment. If at least my product turns out to be genuine, I will still have to seek compensation.