DBS Bathrooms Avis 

DBS Bathrooms have been outstanding from start to finish. I ordered cladding from them and the whole experience was genuinely faultless. The website was easy to navigate, the pricing was clear and competitive, and the ordering process was smooth. Delivery arrived exactly when promised and everything was packaged securely, with no damage at all. The quality of the cladding is excellent, sturdy and finished to a really high standard. It has completely transformed the room and looks far more premium than I expected for the price.

No issues with this purchase, delivered on time with good tracking, product was packed well and no issues overall.

Ordered wall panels on a Wednesday — now Day 10 and still nothing. Their site says delivery in 1–5 working days, but that clearly isn’t true. I called after a few days and was told my parcel hadn’t even been scanned in yet and they’d “chase it with the courier.” I was then promised delivery today — still no sign of it.

If you need your order quickly, avoid this company. Communication is poor, delivery promises mean nothing, and I’ve wasted over a week waiting.

DBS Bathrooms: please don’t try to justify this. Just own it — your delivery and customer service have fallen far short of what you advertise.

Poor service

15 damaged panels and offered 30% off the panels £22.50 doesn’t even cover the £30 carriage they charge

Would shop else where as the customer service hasn’t is poor

Good prices, fast delivery and perfect product. Highly recommend!

Panel arrived on time, in good condition, used to to make a sparkly bath panel, perfect for the job. No complaints. Would use this company again.

Very professional team!
Everything was perfect from beginning to the end!
Highly recommend!
Well done everyone!

Everything spot on great delivery would definitely use this company again

This is the third time we have used this company.
The product is outstanding and excellent value for the money.
The team are extremely efficient and delivery was by the company itself. I thought no this is an enormous plus for them because they know the nature of their product.

Great customer service and good communication

⭐ 1/5 – Nightmare Experience: Broken Products, Lost Money, Zero Accountability

I cannot stress enough how terrible my experience with this company has been. From start to finish, it has been a complete disaster.

It started when they sent me the wrong product. Mistakes happen, I understand that—but when I received the correct product, it arrived damaged. I called customer service expecting some understanding and a solution, but was instead told I “shouldn’t have booked labor until the product arrived.” This is completely unacceptable. I rely on your deliveries to schedule my work, not the other way around. Because of their mistake, I lost £60 paying laborers who couldn’t work.

The very next day, they sent out the correct product again—but it was broken once more. I stopped the driver from attempting delivery, and he quietly took it back to his van without any explanation. This caused me to lose another £60, and when I requested a replacement, I was told it wouldn’t be sent over the weekend. This meant four days where no work could be done, all because of their repeated failures. Throughout this entire ordeal, customer service offered no empathy, no apology, and not even a simple thank you for my patience.

Monday came, and once again, the delivery arrived broken. The driver admitted the warehouse does not pack the products correctly and that they often break in transit. Customer service finally said they would send out another delivery, but this after repeated delays, lost time, and financial loss. By this point, I had lost over £100, and yet there was still no acknowledgment of their repeated mistakes.

Their products are cheap and fragile, their warehouse packing is clearly inadequate, and their delivery system is unreliable. Customer service has been unhelpful, dismissive, and shows no accountability. I have never experienced such blatant disregard for a customer’s time, money, or trust.

Do not use this company. If you value your money, your work, and your sanity, stay far away. Their products cannot withstand delivery, and they will not take responsibility for their mistakes. This has been, without exaggeration, a total nightmare.

Very poor experience with DBS, very late delivery that was extortionate in price. When the delivery arrived it was dumped with my daughter in the drive, Courier had damaged both packages they looked terrible. Due to the sturdiness of the product only a couple of panels were damaged luckily. Initially the customer service seemed quick and reasonable, sent pics of damage apologies ect . Then it came to replacements which was in a return and then repost scenario causing a huge delay (around 3 weeks judging by the time it took to arrive first time). About £7 offered in compensation and when I said forget it as I couldn’t wait that long they just ended the conversation. Fitter says he will manage but only because I ordered an extra panel.

Disappointing as other reviews are great.

Ordered Beige Concrete Matt PVC Shower Wall Panel 1m. Not happy with the wavy edges top and bottom, these have to be cut off to give a tidy fit and the board is then shorter than the advertised length, nowhere on the website does it mention this.

The supposedly simple to fit tongue and groove joins are awful, when pushed together they leave a visible gap, even when they are on a completely level surface, they are neither waterproof as required for a shower nor aesthetically pleasing as the join is clearly visible. Had these panels been on display in the showroom with this terrible join we would not have bought them!

In conclusion if you want your bathroom to look great then spend the extra time and use wall tiles!

I have ordered second time from this company, but unfortunately because of an issue with the product i have requested for return but the company said i have to bear my return shipping cost, but when I bought i have checked the return policy, it was not mentioned like that. After this i have plans to order more but because of this issue now I am stuck and can't order or recommend anyone to order. Very disappointed service.

We ordered panels for our bathroom thecprice was great and fast delivery. They were perfect for our needs. We then ordered a second lot to do our daughters bathroom and utility room.j

very happy with my product and service of the staff and prompt delivery.

Great customer service.
Good prices.

Fantastic seller super fast delivery perfect products

Quick delivery, friendly staff, great prices. Very Pleased.