Appalling from start to finish. Despite ordering 10’s of thousands of £ of oak from UK Oak Doors, my one oak fire door, delivered from Deanta couldn’t have been a worse experience. On a first attempt... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Voir plus
L'entreprise a répondu
I am a repeat customer and thought the service the last time was 5* I ordered Sunday and took delivery today. Was very impressed be the speed of the delivery and with the driver who delivered. He... Voir plus
L'entreprise a répondu
I have just taken delivery of 5 no Seville pre finished oak doors. The whole process has been excellent and a big thanks to the delivery driver who kindly put the doors in my garage. Just have to unpa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Coordonnées de contact
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Royaume-Uni
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The delivery turned up when they said
The delivery turned up when they said.
The delivery man carried the doors into the garage.
Only criticism is the size of the lorry hinders deliveries on narrow roads/lanes and onto driveways.
27 août 2026
Avis spontané
Réponse de Deanta UK
Good Morning Jon,
Thank you for taking the time to leave us a review. We're delighted to hear that your delivery arrived as scheduled and that our driver was able to help by carrying the doors into your garage.
We also appreciate your feedback regarding the size of the lorry. Due to the nature and volume of the products we transport, larger vehicles are often necessary, but we understand that accessing properties on narrower roads and lanes can sometimes be challenging. Your comments are valuable and will be shared with the team.
Thank you again for choosing Deanta, and we hope you enjoy your new doors.
Kindest Regards,
The Deanta Team
Professional delivery service
Really good service from your driver with accurate times for his arrival. Such a contrast to the previous delivery of doors made by a third party courier.
26 août 2026
Avis spontané
Réponse de Deanta UK
Good Afternoon Mr & Mrs Brimacombe
Thank you for your feedback! We're delighted to hear our driver provided excellent service and kept you updated with accurate arrival times. We appreciate your comments and are pleased we could deliver a much better experience.
The Deanta Team
Excellent delivery by very polite driver
Excellent, polite, careful delivery.
27 août 2026
Avis spontané
Réponse de Deanta UK
Good Afternoon Jim
Thank you for your kind review! We're so pleased to hear that you received an excellent delivery service.
The Deanta Team
Second purchase of door
Second purchase of door, downstairs dome a few years ago and now upstairs. Really pleased with the order, delivery and product (Deanta)
21 août 2026
Avis spontané
Réponse de Deanta UK
Good Morning,
Thank you for your fantastic review. We're so happy to hear that you chose us again for your second door purchase and that you've been pleased with the ordering process, delivery, and the quality of the product on both occasions.
We appreciate your continued trust and support, and for taking the time to share.
Kindest Regards,
The Deanta Team
Réponse de Deanta UK
Good Afternoon Darren
Thank you for your review, I am happy to hear that you were pleased with the communication throughout your experience. We appreciate your feedback and support.
Kindest regards
The Deanta Team
This is my second delivery for these…
This is my second delivery for these guys. Driver waa helpful and on time every delivery has come with the best protection to doors I've ever seen. 10 out of 10 guys and the doors are a great quality and superbly finished
4 août 2026
Avis spontané
Réponse de Deanta UK
Good Morning Jay,
Thank you so much for your fantastic review and for choosing Deanta again. We're so pleased to hear that both of your deliveries arrived on time and that our driver was helpful throughout.
It's especially great to know that the care taken with packaging and protecting the doors stood out to you. Even better, we're thrilled that you're pleased with the quality and finish of the doors themselves.
We appreciate you taking the time to share such great feedback.
Kindest Regards,
The Deanta Team
Fantastic service from Deanta truly…
Fantastic service from Deanta truly excellent customer experience
4 août 2026
Avis spontané
Réponse de Deanta UK
Good Morning Graham,
Thank you for your brilliant review. We are so happy to hear that you experienced such fantastic customer service from our team. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Arrived on time and delivery chaps good…
Arrived on time and delivery chaps good and polite.
4 août 2026
Avis spontané
Réponse de Deanta UK
Good Morning Roy,
Thank you for your kind review. We're so pleased to hear that your delivery arrived on time and that our delivery team were polite and helpful. We'll be sure to pass your feedback on to them and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Deanta UK
Deanta UK - specifically Ellie at the Ely office and both Haydock delivery men have been outstanding today! Polite, helpful and so professional!
Gold standard Customer Service!! Thank you so very much
29 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Angela,
Thank you so much for your fantastic review. We're delighted to hear that Ellie at our Ely office and our Haydock delivery team provided such a positive experience.
Your kind words and recognition mean a great deal to the team, and we'll be sure to pass on your feedback to Ellie and the delivery crew.
Thank you for choosing Deanta and for taking the time to share your experience.
Kindest Regards,
The Deanta Team
Second order from a seller and second…
Second order from a seller and second delivery from Deanta. Deanta always delivers in perfect condition with polite and helpful drivers.
24 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Chris,
Thank you for your fantastic review! We're so pleased to hear that both of your deliveries have arrived in perfect condition and that our drivers made such a positive impression. We will be sure to pass on your kind words to the team, we appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Our delivery driver
Our delivery driver, Clive, was great. A real 'can do' attitude. Our road is practically blocked with works, sporadically and we are into week 3 of 6! Clive took it all in his stride, drove as near to the house as he could. This was still 6-7 houses away. He and one of the workmen carried our sliding doors (one each). To the drive. A very nice and helpful guy, literally prepared to go the extra mile 👏.
22 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Wendy
Thank you for the fantastic review! We're delighted to hear that Clive's can-do attitude made such a positive impression. Despite the challenges caused by the roadworks, his commitment to providing exceptional service and his willingness to go above and beyond for our customers truly reflect the values we strive for as a team. We'll be sure to pass on your kind words to him.
Thanks again for your feedback.
Kindest regards
The Deanta Team
Superb
Wow what a great experience. Ordered online and within 10 minutes received a call to arrange delivery within 2 working days. The lady on the call was a credit to the company.
I had regular updates of delivery progress and the door came really well packaged.
Couldn’t be happier with the customer service and speed of delivery.
Great stuff
20 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Dan,
We’re thrilled to hear everything went smoothly from the moment you placed your order. Our team will be pleased to know their quick communication and regular updates made a difference, and we’ll be sure to pass your kind words on to them. Thank you so much for taking the time to share your experience.
Kindest Regards,
The Deanta Team
Excellent service very friendly…
Excellent service very friendly delivery driver. My only comment would be I had an email to say it would be delivered 7.45-9.45 Friday. Then one to say 8.39 Friday. It arrived at 17.10 Thursday. Luckily I was in!
16 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Candy,
Thank you so much for your wonderful review! We're glad to hear that you were pleased with the service and found our delivery driver friendly and helpful.
We really appreciate your feedback regarding the delivery notifications. We're sorry for the confusion caused by the emails giving a Friday delivery window when your order actually arrived on Thursday. While we're pleased that your delivery arrived earlier than expected, we understand how important accurate tracking information is and will be sure to share your feedback with the relevant team so that this can be looked into further.
Thank you again for choosing us and for taking the time to share your experience.
Kindest Regards,
The Deanta Team
Product was great delivery service from…
Product was great delivery service from direct doors shocking couldn't give me a day or a time and no phone call prior to delivery which was arranged. Assumes everyone who gets a delivery has 24 hour availability
15 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Joseph
Thank you for your feedback. We're happy to hear that you're pleased with the product itself, but we're sorry to learn that the delivery experience did not meet your expectations.
We understand how important clear delivery communication is, and we appreciate your comments regarding the lack of a confirmed delivery slot and prior notification. We'll be sure to share your feedback with the relevant team to prevent this happening again.
Thank you for bringing this to our attention, and we hope you enjoy your new door.
Kindest regards
The Deanta Team
Great service all round
Great service all round. Ordering was straightforward, delivery was quick, and I received clear tracking updates throughout the process so I always knew when to expect my order. Product arrived in good condition and looks exactly as I had hoped based on thr images and description online. While it hasn't been installed yet, my first impression of the quality and finish is very positive.
30 juin 2026
Avis spontané
Réponse de Deanta UK
Good Morning Hannah
Thank you for your wonderful review! We're pleased to hear that you found the ordering process straightforward, the delivery quick, and the tracking updates helpful. We hope you're just as impressed once it's installed!
Kindest regards
The Deanta Team
Easy Ordering
Easy Ordering, Delivery arranged and goods arrived earlier than expected, 5 days from ordering to delivery that includes weekend, goods arrived well protected and appear to be in good order although i'm not fitting streight away so not opening the plastic rapping yet.
15 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Richard
Thank you for your great feedback!
We're glad to hear that the ordering process was easy and that your delivery arrived earlier than expected. This is exactly the level of service we strive to provide.
Thank you for choosing us, and we hope the installation goes smoothly when the time comes.
Kindest regards
The Deanta Team
delivery on time and good call to …
Hi I start work with deanta in 4 weeks ago I Oder some doors very good sale service and delivery service and doors is prefect for price and material i wold highly recommend and really appreciate deanta thanks.
14 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Mohammed,
Thank you so much for your wonderful review. We're delighted to hear that you had a great experience with our sales team, delivery service, and, most importantly, that you're pleased with the quality of your doors. It's fantastic to know that they met your expectations. We truly appreciate your recommendation and your kind words.
Kindest Regards,
The Deanta Team
Great driver but a shame they only send 1 person
2 oak doors delivered, given 5 stars for the driver but for the firm i would give 3, sending out 1 person with very heavy items and expecting whoever is receiving to help, i have arthritis so had no chance of helping luckiky my husband managed to get home early.
13 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning Kathleen,
Thank you for your review. We're pleased to hear that your oak doors were delivered successfully and that the driver provided excellent service.
We do, however, appreciate your feedback regarding the delivery arrangements. We're sorry to hear that the delivery was challenging. We understand that heavy items such as doors can be difficult to handle, and we're glad your husband was able to get home to assist.
Your comments have been noted and will be shared with the relevant team as we continually review our delivery processes and customer experience. We value your honest feedback, as it helps us identify areas where we can improve.
Thank you again for choosing Deanta, and we hope you enjoy your new doors.
Kindest Regards,
The Deanta Team
Very efficient and prompt
Very efficient and prompt. Friendly and helpful service. All very good!
9 juillet 2026
Avis spontané
Réponse de Deanta UK
Good Morning,
Thank you for your wonderful review. We're delighted to hear that you found our service efficient, prompt, friendly, and helpful. We really appreciate you taking the time to share your feedback and look forward to helping you again in the future should you need.
Kindest Regards,
The Deanta Team
Réponse de Deanta UK
Good Morning,
Thank you for your wonderful review. We're delighted to hear that you found our service and communications to be first class. We thank you for your recommendations and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.