Decathlon Ireland Avis 

I ordered some walking boots and walking poles. Boots are great, really comfortable and a very reasonable price. The walking poles were cheaper than other sites I looked at too.

I read all the bad reviews about delivery. My experience was good. I live in Ireland, I ordered on November 5th and my order arrived on November 15th.

I would like to complain about the delay in the delivery of my order.
On the 8th October, I placed an order through the website and paid for the delivery, but still have not received the paid goods. Latest estimated delivery day has been passed.

I emailed Decathlon customer service last week and they didn't give me any information about my order and when I can get it. I'm still waiting for.

If my order is not delivered within 7 business days, I will complain to the Consumer Protection Commission.
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And yes, I will never buy anything online from Decathlon again.

I ordered a weights bench from the Ireland store and it has been 23 working days (1 month) and still no sign of it. All support could do was say it was shipped from the Germany warehouse but no idea when it will arrive. Wont use them again.

Pathetic customer service. Ordered a jacket, zip came broken. Have to post back to store, don’t cover return post. If as a company you post faulty goods, be professional and make it easy to return them. Really poor customer service

Ordered a few bits 19 working days ago. Have been in contact with the online order department and also the delivery contractor. Have been told it would arrive today but still no sign of it… very very bad service! Will never order again!

Delivery takes way too long to be competitive. I love their stores in France but 2 weeks is a crazy leadtime. Ignore the 6 working day guideline on their website! It takes two weeks.

Poor quality, better to go with a proper brand from a local shop who knows what they are talking about. Delivery was promised quickly but took 9 days, had it to come from China via France?

Ordered some small items eleven days ago. Only got word yesterday that they had just been shipped “ from their European site” . Very poor service, first and last time to use.

Item received 4 days after ordering. Traceable immediately through dhl.de and then an post. Very quick delivery. Happy with the service. Happy with items received. Perfect as described

My partner loves this shop over the years. Great for pick ups if you dont need help!
Went over to the ballymun store yesterday to purchase a paddle board and a womens Elops Bike (over €600 purchase )
Rang ahead and was told there was 2 in stock and would take 30 mins for a check over.
got to the store and asked the guy can we purchase the bike i asked 2 very simple questions and i got a response of " i dont know " so i asked could he find someone who knows which he never did.
I was then told there was only 1 bike and it was the floor model and it would need to be checked over, but will take 1h and 30 minutes as the guy who checks the bike is on break. i completely understand staff needs breaks but he was the ONLY person who could check this bike on a busy Sunday afternoon is insane!
I asked the workshop could either lad (2 working) have a quick check over so i could leave with the bike to be told NO.
I then decided i had to leave as i had a young baby with me and went back to tell the guy i would come back tomorrow to hear 2 staff members talking about me to which i then made clear i could hear them!
then i was told it would have to be after 5pm the next day (but i was told 1h 30mins ) so i dont know why i was given a time for the next day. the bike should be ready!
i work in a very big branded bike shop myself and this is absolutely no way acceptable on our standards of customer service. safe to say i left very very annoyed.
i will be back to collect the bike and will not be returning for any product from this shop as the staff clearly do not want to help people and need some product training. (and not to talk about customers while they are standing there height of rudeness )
Lucky I wasn't a mystery shopper!

it is a very good shop online and pretty cheap and quick delivery thank you

Unable to order. Tried multiple times from multiple cards. Keeps saying refused!
Emailed and tried to call.
No use. Ridiculous.
Back to amazing 🤷🏻‍♂️🙄

Ordered an item 10 days ago said it’s shipped, and nothing since emailed four days ago for so information update. Not even the courtesy to reply. Very disappointed with the service would not recommend as decathlon have left me stuck.
Without the courtesy to call.
I’m out of pocket and had to buy product elsewhere in meantime.
Save your the hassle and avoid.

I wouldn’t even give 1 star if possible. Worst customer service! Products arrive faulty and some never arrive.

Be careful when ordering online makes it look like you are dealing with Irish store but are not you are dealing with a European warehouse. Delivery from purchase to picking takes a few days.
Thanks to Kayleigh for a response to my query. I will update this review as soon as I hear more from the status of my order.

Ordered online and by coincidence the next day I received a discount code so they cancelled my order straight away so I could reorder with the discount!

I bought from decathalon.ie thinking it was an Irish company, with stock in Ireland. I didn't want to have to worry about the delays in international shipping. Once the item was shipped the email started that the company ships from Europe. I did get a tracking number, An Post only shows results when the post arrives in Ireland. My requests to find out which country my purchase was being shipped from (so I could view the tracking from that country) were ignored. Customer service didn't answer the questions I asked. It appears that they give a standard reply regardless of what you ask. I would not buy from here again.

During my career I was lucky to participate in training sessions about: customer service, customer experience, customer orientation, understanding customer needs, etc.

I am not a fan of leaving negative reviews, but I will make an exception and I will share with my network my experience with #DecathlonIreland so that you will not have a bad experience next time when you shop at Decathlon.

I bought a treadmill from Decathlon Ireland (the last item that they had available in stock, item in a box that looked like a new product), took the big heavy item home (approx. 130kg heavy) as there was no option for home delivery provided by Decathlon.

During installation, everything was fine with the product, except for a little detail: one of the screws underneath the running band wouldn't fit in well, and would come off each time I tried running on the treadmill. There was also a bad noise when trying to run on it. So actually the treadmill was faulty and I couldn't use the product.

I looked online to find a phone number so that I can contact #Decathlon Ireland, with no luck. The only option to contact them was via an email address.

I wrote them emails and nobody answered. I received an automatic email response saying that I am going to be contacted within 24 hours, more than 5 days gone and no answer received.

Today, I had to pay a delivery company to be able to carry the faulty treadmill to Decathlon (from the South to the North part of Dublin).

Once I arrived in the shop, nobody apologised for the damaged product and they were trying to fix the treadmill in front of me, so as to make me take it home again. They didn't manage to fix the treadmill, they took it at the back of the shop asking me to sit down and wait for them.

They came back saying that they need the full intact box/packaging of the product, in case they fix the treadmill they will sale it to the next customer.

#DecathlonIreland do you sell faulty items to your customers? Do you sell repaired items to somebody new, pretending these are new products? Do you let your customers pay for the transport of faulty items?

In the end the Decathlon employees agreed to refund the amount of the treadmill. They refused to refund any transportation costs I had to incur, and which I could document.

It is all about customer experience.

Would I want to recommend decathlon in the future?! No.

#dechatlonireland
#customerservice
#customerexperience
#dechatlontreadmill

Very happy with my purchase from Decathlon. Excellent price and very high quality products.

Their customer service is the best I've come across so far. Would highly recommend Decathlon to others!

Terrible service. I'm ordered bicykel for my son 1 Months ago. I'm sending email every week where is my order. answer will be delivered end oftheweek, but still isn't. Never more Decathlon.