Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has be... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Voir plus
L'entreprise a répondu
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Voir plus
L'entreprise a répondu
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de design et de décor intérieur
- aussi dans
- Fabricant de peinture
- Magasin d'ameublement et de décoration
- Magasin de bricolage
- Magasin de rénovation
Écrit par l'entreprise
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Coordonnées de contact
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Royaume-Uni
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Excellent
423 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing colour match with quick…
Amazing colour match with quick delivery. Very good prices. Will be using again
19 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Peter,
Thank you for the great review! We're thrilled that you are satisfied with our quick delivery and the quality of your colour match! Please let us know if there is anything else we can assist with!
Decorating Centre Online 🏡
Competitive pricing & great service
Ordered paint yesterday late morning and it was delivered before 9am this morning! They had exactly what I needed at a competitive price. Great service, would definitely use again next time I have a requirement.
22 juillet 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Brian,
Thanks for taking the time to leave us a review of our service! We're so pleased to hear that you found us competitive and our delivery service speedy! We look forward to serving you again in the future!
Decorating Centre Online 🏡
This is one of my favourite companies…
This is one of my favourite companies to deal with as a decorator. The customer service is just first class, they are always on hand to answer any of my questions and offer support in getting the right products. I literally can’t fault them!
18 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Lucy,
Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear how much you value our service and advice! We look forward to serving you again soon.
Decorating Centre Online 🏡
Can't fault this fantastic company
Can't fault this fantastic company. Repeat return customer. The customer services team were fantastic at matching paint to a kitchen sample that I sent to them in the post. Colour is spot on. The team is knowledgeable and answer lots of question on Instagram whenever I ask. Fantastic prices, great service and speedy delivery. Can't recommend this business enough
5 juillet 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Leanne,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you're happy with the colour match and our customer service. It means a lot to us that you’ve come back as a repeat customer. Thanks again for your kind words, and we look forward to helping you with your next project!
Decorating Centre Online 🏡
Shocked that these guys would receive…
Shocked that these guys would receive anything other than a 5-star review!! I’ve used them 4 or 5 times now and everything has been absolutely spot on every time - from the advice over Instagram answering my hundreds of questions, to the quick delivery, excellent packing and excellently priced, high quality paints. I even re-ordered a colour match paint and unknowingly entered the wrong shade and they emailed me straight away to double check I didn’t mean a different one, which I did! Amazing customer service. I wouldn’t even consider ordering from anywhere else.
4 juillet 2025
Avis spontané
Réponse de Decorating Centre Online
Hi there,
Thank you so much for your lovely review! We are delighted to hear that we have provided a consistent great service. The team are always happy to help you navigate the world of decorating and assist you in ensuring your project is a success! Thank you for choosing us, and we look forward to seeing you again soon!
Decorating Centre Online 🏡
Extremely helpful on the phone sending…
Extremely helpful on the phone sending my paint to another store.
Usually busy at my local branch and takes a while to get seen but that could mean it’s such a good shop I just need to be patient lol
27 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Tabitha,
Thank you so much for taking the time to leave a review, we're thrilled to hear that the team were helpful in arranging stock being transferred between stores. Our store can get very busy but we will always aim to serve you as quickly as possible! We look forward to serving you again soon!
Decorating Centre Online 🏡
Brilliant service from start to finish
Brilliant service from start to finish. Really accommodating for what was a large 500L last minute urgent order.
26 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Caroline,
We're so pleased to hear you found us accommodating and that we were able to assist you in a large last minute order! We're delighted that we could make your project possible! Please let us know if there is anything we can help with in the future!
Decorating Centre Online 🏡
Excellent
Excellent website to navigate. Competitive prices and good communication when request.
never had an issue but thats when you know if a company REALLY is good.
Almost finished painting my house using mostly paint from DCO and will do next time.
27 avril 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Rajesh,
Thank you so much for your kind words! We're delighted to hear you found our website easy to use and appreciated our prices and communication. It’s fantastic to know you’ve trusted DCO for your home painting project, and we look forward to helping with your next one!
Decorating Centre Online 🏡
Great service
First time using DCO and what a great experience.
Ordered a colour match paint and it arrived at 10am the next day, well packaged and paint colour was perfectly matched.
Will definitely use this company again.
25 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi there,
Thank you so much for your kind words! We're thrilled to hear your first experience with DCO was such a positive one. It's great to know your colour match paint arrived promptly and perfectly matched your expectations. We really appreciate your support and look forward to helping you with your next project!
Decorating Centre Online 🏡
Exact paint I wanted
Exact paint I wanted. Good price. Delivered in good time. Packaged perfectly. Good communication. Run out of goods!
24 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Ian,
Thanks for the great review! We're really pleased to hear everything arrived as expected and that you were happy with the service :)
Decorating Centre Online 🏡
Helpful and personal
Good prices, really helpful with sorting any questions out!
13 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi there, thanks so much for taking the time to leave us a review. We're really glad to hear you were happy with the prices and that our team could help with your questions. If you ever need anything else, just give us a shout!
Decorating Centre Online 🏡
Awful Customer Service
Spent hundreds of pounds on paint and when I brought up an issues was basically told it was my own fault.
A vinyl Matt paint that isn't durable and picks up every mark under the sun.
My fault.
A water based gloss that doesn’t stipulate it will ONLY work with water based undercoat.
My fault.
Please don’t even attempt to send a response to this because I’ve had enough blame placed on me, despite the fact your website offers little to no help.
6 janvier 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Lucy,
Thanks for taking the time to leave a review. We're sorry to hear you're unhappy with your experience.
We've looked into our records and can’t find any contact from yourself regarding these issues, but we’d love the opportunity to help.
To clarify, vinyl matt is designed to be a cost-effective option for low-traffic areas that don’t require frequent cleaning. It’s a non-durable finish, which makes it unsuitable for spaces that need regular wiping or scrubbing. If your space is more high traffic we do have a range of products available which are class 1 scrub rated.
Water-based gloss products are generally designed to be used as part of a system, so for best results they should be paired with a compatible water-based undercoat. If you have a specific undercoat in mind or a certain finish you're trying to achieve, we’d be more than happy to recommend the right product combination.
We aim to provide as much detail as possible on our website, but if you need further assistance, feel free to get in touch with our customer experience team, we’re here to help :)
What an incredible family run company
What an incredible family run company.
Will definitely be using them again and recommending them.
I placed my order - which I have to say was the best price when searching - was told free delivery, which was fantastic. Was kept informed when my goods would arrive. It was delivered when said and packaging was so well thought about that i didn’t have to worry about my order being damaged. Keep doing what you’re doing DCO - best service I’ve had in a long while.
5 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Deborah,
Thank you so much for your wonderful review! We're delighted to hear you were happy with the price, communication, and delivery experience. We take great pride in making sure every order is well-packaged and arrives safely, so it means a lot to hear that it made a difference. We look forward to serving you again soon!
Decorating Centre Online 🏡
Wouldn’t go anywhere else!
Wouldn’t go anywhere else, they offer a great range of paint, always get my paints colour matched and they turn out great. The price is great, the service is excellent, prompt delivery, would highly recommend for all your painting needs.
Thank you very much!
2 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Jordan,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had such a positive experience with our paint range, colour matching, and service. It's always our goal to provide great value and prompt delivery, so we're glad we’ve hit the mark for you. We truly appreciate your support and look forward to helping with your future painting projects!
Decorating Centre Online 🏡
Fantastic prompt service with delivery…
Fantastic prompt service with delivery the following day before 12! All London based suppliers were giving 7 days for delivery. The paint was so carefully wrapped up and secure so very very impressed with this company and will use again.
4 juin 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Laurie,
Thank you so much for your fantastic review! We're thrilled to hear that you were impressed with our prompt service, packaging and next-day delivery. We truly appreciate your support and look forward to serving you again soon!
Decorating Centre Online 🏡
will never go anywhere else for colour match paint!
always super helpful when i need some advice on what paint to buy. i always buy my colour match paint from DCO and will never go anywhere else!!
23 mai 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Abbie,
Thank you so much for your kind words! We're really glad to hear you find our advice helpful and that you trust us for your colour match paint, it means a lot. We're always here if you need anything or have more questions. Thanks again for your continued support!
Decorating Centre Online 🏡
Fast delivery and great experience
Fast delivery, great colour matching. We’ve ordered four different paint colours, and the matching on all of them is absolutely spot on. The coverage of the paints is also great, and they are easy to apply. Overall, the delivery was very fast, and everything was securely packaged.
9 mai 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Jakub,
Thank you so much for your lovely review! We're thrilled to hear that you were happy with the colour matching, coverage, and ease of application, and that everything arrived quickly and securely. It means a lot to us that you've chosen multiple colours from us, and we really appreciate your support 😊
Decorating Centre Online 🏡
Great experience
Great experience. Very quick to reply with any questions you have on Instagram regarding recommendations etc.
Paint arrived quickly and an exact colour match to the paint we had requested.
Great paint.
22 mai 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Chrissie,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that the colour was a perfect match. Please feel free to reach out anytime if you need anything else! 😊
Decorating Centre Online 🏡
The team are so knowledgeable and…
The team are so knowledgeable and helpful. Helped me pick colours to match a wallpaper, service is great and paint is delivered quickly too. I've used DCO a few times and will be again. 5 stars from me!
16 mai 2025
Avis spontané
Réponse de Decorating Centre Online
Hi Emma,
Thank you so much for the wonderful review! We're thrilled to hear that our team could help you find the perfect colours to match your wallpaper. It means a lot to know you've returned to us multiple times, and we look forward to helping you again soon 😊
Decorating Centre Online 🏡
Réponse de Decorating Centre Online
Hi Nicki,
Thank you so much! We're really glad to hear you had a great experience, we're always here to help whenever you need us! 😊
Decorating Centre Online 🏡
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.