Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... Voir plus
L'entreprise a répondu
Absolutely fantastic delivery very quick once ordered? Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days o... Voir plus
L'entreprise a répondu
I recently logged a fault with an expensive wine fridge which had stopped cooling. The machine was out of the warranty period by a number of months. However Maddie still helped me get the issue resolv... Voir plus
L'entreprise a répondu
Great Customer Service from Dellonda. Ordered late Monday night (after next day delivery cut-off time) for Wednesday delivery. Easy process. Tracking number issued, so waited... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered and delivered quickly this box is fantastic, you can use the 2 baskets in 1 compartment, you can choose which side to use as Fridge or Frèezer or use them both as a fridge or as freezer, you can swap lids to open which way you prefer, its chargeable by mains and 12v making this fantastic for none electric camping pitches as we can use our solar battery station from All Powers, the box is very quiet didn't hear it when in bed in the tent, we ordered the 95 Litre box and we got everything in and more for a week away for 2 ppl plus our x2 large dogs mince meat that has to be kept frozen and there was still space left, we threw nothing away and lost nothing to the bin which is nice to see and it was lovely not to have to go to the shop every other day, the box is very large and heavy when empty and needs 2 ppl to lift it, however it does have a handle and it is on wheels and for 2 ppl that suffer with lower back issues it's brilliant when extended out it takes the pressure off the spine so I advise you clip the handle and extend it.. you do need to turn it on day prior to using so it can get up to temprature prior to use as advised or it doesn't run as expected.. it does as it should and if you can fit this in your car it's worth every penny in the long run.. make sure you shop about for the best price as we did find it cheaper elsewhere!

Réponse de Dellonda
Great Customer Service from Dellonda.
Ordered late Monday night (after next day delivery cut-off time) for Wednesday delivery. Easy process.
Tracking number issued, so waited in all day Wednesday for delivery.
Followed designated courier - DHL ,
Sadly as my delivery got closer , DHL bailed & didnt deliver!!
Cue flurry of emails to Dellonda, who profusly apologised, communicated with DHL, who then resheduled delivery for the next day - Thursday.
Thursday came, DHL delivered - the patio heater cover - no heater!!.
When the DHL driver was questioned, "thats all I have for you"
Checked tracking number Thursday evening, the other package is still at Ipswich depot!
Cue telephone conversation on Friday with Dellonda customer service again, more apologies, but they were unable to contact DHL to see why they were so imcompetant on delivering.
No delivery Friday!, but Dellonda promised a 'Saturday delivery' upgrade.
Checked tracking number on Saturday - packages had been delivered !!
Suddenly ,mid Saturday morning 2nd package , a patio heater srrives, albeit 4 days late!
DHL you should be ashamed.
In all the delays, after leaving multiple comments via the DHL web, which states "we will respond to within 1 working day" absolutly no coms back from DHL & 1 week later, still waiting.
I even tried to call the local depot, but was unable to speak to anyone.
Overall ,full marks from Dellonda customer service for not dumping me and keeping the pressure on a dire DHL.
Oh ,and the heater works well, good instructions for assembly, kept us warm Sunday late night.
Don't let my bad experience (of DHL) put you off buying from these guys.

Réponse de Dellonda
Delivery date was very quick and was delivered on time.

Réponse de Dellonda
Ordered a 12v fridge freezer for car. Website says order within 30mins for free next day delivery. I comply and pay inorder to get the quick delivery.
2 days later I call customer services to ask where it is and am told they are busy because of bank holiday and not yet dispatched. Short staffed, don't know when it will be dispatched and no idea when I'll get it. Can't tell me anything at all. I asked to speak to a manager, told my issue isn't worthy of a manager, had to say 3 times I want a manager to call me back before she agreed to request it. I wonder if the call comes!!
Very disappointed with service and staff blasé attitude to their websites inaccurate information

Réponse de Dellonda
This is my second fridge. I returned to Dellonda because they are good at what they do. The products are great.
Great experience. Delivery was prompt as promised

Réponse de Dellonda
I bought a Baridi wine fridge for £200 and after three and a half years it has broken down. I recognise it is was out of warranty, but believe it should last longer. A Google search suggests they should last 12-15 years. Their customer service offered 10% off a new fridge or punitive costs to have it inspected.
This is the second Baridi wine fridge I have owned, the first one lasted less than five years. BE WARNED
I am disappointed Dellonda sell such poor quality items made by Baridi.
Just bought a repalcement from another supplier who offer five years warranty at the same price of £200. Based on two purcahses I conclude Baridi fridges are cheap and cheerful !!

Réponse de Dellonda
I purchased a Baridi Compact Table Top Dishwasher, Model DH85 in black, to replace a series of long-lived but now-defunct Bosch machines of the same type (but, sadly, no longer part of their range of dishwashers). After much research on Google etc, and despite never having heard of the trade name before, the Baridi machine seemed to suit my needs best for size and usability, with all the functions I require. The ordering process on line was easy and the machine was delivered by express courier from Dellonda, the day after ordering, arriving well packed and in good condition.
My only real quibble would be that the specification for the machine advised that it could either be fully plumbed in or, alternatively, by attaching a hose to the cold water tap and draining into the sink. I rang Customer Service, prior to purchasing, and they confirmed the above facts and said everything was provided that would be needed for fully plumbing in the machine. That was the decider for me to purchase this particular make and model dishwasher. However, upon delivery, the only hose provided, was for use via the sink route…. nothing was supplied to plumb into mains supplies/drainage, which was disappointing. I needed to go out and purchase the additional bits and pieces required to plumb the machine in before being able to use it, as none of the hoses and connectors from my Bosch machines were compatible.
I have now been using the Baridi machine for a week and, thus far, it has performed very well. It is very quiet (almost silent) in operation and easy to operate. I use liquid dishwasher capsules and the cleaning results have been good with no streaking or residue remaining. Loading the machine has to be fairly precise to make sure six place settings can be fully accommodated, and the fit is fairly tight due to the internal layout of the machine…. something the Bosch machines did much better (but at a price!). However, the cost of the Baridi machine is very reasonable for the results it achieves and, overall, even if it does not last as long as my Bosch machines, it remains good value and looks smart too…. fitting in well with other appliances in my kitchen.

Réponse de Dellonda
I bought a DH147 dehumidifier, a very compact and quiet running unit. It performs well and I am very pleased with it.

Réponse de Dellonda
product is great but delivered to the wrong address different post code son excuse. Sadly it leaves a bad taste.

Réponse de Dellonda
It was so so easy staff where grate no problems nice and easy to sort out grate Service

Réponse de Dellonda

Réponse de Dellonda
Fantastic and very quick service from the start of my order to delivery. Great quality and so well made. The cushions are luxurious. Good price and thorougly delighted with this product. Thank you Dellonda

Réponse de Dellonda
Easy to order, customer services very helpful, item exactly as advertised, fast delivery, recommended.

Réponse de Dellonda
The customer service at Dellonda is excellent. If I’ve ever had any issues, they’ve rectified it immediately. Always polite & understanding, the best customer service I’ve received in a long time! ⭐️⭐️⭐️⭐️⭐️

Réponse de Dellonda
Arrived on time well packaged and as described, not used it yet as waiting for the kitchen refurb to start. Website is easy to use and good products

Réponse de Dellonda
Absolutely fantastic delivery very quick once ordered?
Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days out.
Have been using it now for three weekends and up till now it’s great🤞

Réponse de Dellonda
Very quick and helpful response from customer service (Zena). They solved my problem within minutes. Thank you

Réponse de Dellonda
Excellent customer service with questions answered promptly. I am very pleased with my Baridi oven and warming drawer DH233 combination. There are no excessive frills that I do not need, simple, easy to use functions for a straightforward cook. I particularly like the built in oven shelf positions, no extra supports to be removed for cleaning: good design.

Réponse de Dellonda
Courier damaged item. Dellonda arranged prompt collection and replacement. No quibbles.very professional

Réponse de Dellonda
The first wine fridge had problems getting to low temperature. An email to Victoria in customer service was all that was required. A replacement was delivered within a couple of days and the original was collected. Great service and product is just what I wanted.

Réponse de Dellonda
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.