I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268 I can say this is great quality, better than I had expected. Customer support Victoria an... Voir plus
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We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Voir plus
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We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Voir plus
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Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Voir plus
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À propos de l'entreprise
- Magasin de variété
- Magasin d'électroménager
- Jardinerie
- Magasin de mobilier de jardin
- Magasin d'articles de barbecue
À propos de Dellonda
Écrit par l'entreprise
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Coordonnées de contact
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Royaume-Uni
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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5 star customer service
I was helped by Zena and she was really great. I didn't know the name of the part I needed and it wasn't on the diagram of spare parts but she worked with me to figure it out and spoke with people in the know to make sure I got what I needed. It feels rare these days to find someone who'll go above and beyond that way so it feels extra amazing. I hope she gets a bonus because she's made me a loyal customer for life for all my kitchen gadgets.
10 mars 2026
Avis spontané
Réponse de Dellonda
Hi Victoria,
Thank you so much for your wonderful review! We’re delighted to hear about your experience with Zena. She truly cares about helping customers find the right solution, even when it takes a little extra digging, so your kind words mean a lot. I’ll be sure to pass along your feedback to her and the team.
We really appreciate your support and look forward to helping you with your kitchen gadgets for many years to come!
Kind regards
Team Dellonda
Premium Gazeebo DS168
Purchased a premium gazeebo DS168 from amazon @£225 in 2023 and when unpacking the walls it was stuck together and ripping so needed to be replaced, used for 3 weeks. In 2024 it wasnt used. In 2025 it was up for about 6 weeks, then the top corners gave awat from friction and the poles came through. We dismatled and tried to purchase a replacement roof cover and got told to try in march 2026. Now in March 2026 being told no stock arrived and no planned delivery date, but when i go on the web page they have in stack and candeliver in 3 days. Would not recommend or say its a premium product.
6 mars 2026
Avis spontané
Réponse de Dellonda
Hi Wayne,
Thank you for sharing your feedback. We’re very sorry to hear about your disappointment with the gazebo.
We would like to clarify the timeline regarding this issue: you purchased this item in June 2023, meaning the 12-month warranty expired in June 2024. You first contacted us about the issue in June 2025, and we responded offering the option to purchase a replacement roof cover. Unfortunately, we did not receive a response from you until February 2026, by which time the replacement part had unfortunately gone out of stock.
We apologise for any inconvenience caused, and we always aim to provide accurate stock information and assistance. While we understand your disappointment, we hope this context helps clarify the situation.
Kind regards,
The Dellonda Team
Recently brought a Gas BBQ
Recently brought a Gas BBQ, had plenty of back ground work before choosing and was enticed by the look and price. So glad I was as delivered in a few days and didn’t take long to assemble and be ready to use. What a change to buy a put together kit that has been machined properly. Highly recommend and customer service is great too
5 mars 2026
Avis spontané
Réponse de Dellonda
Hi there,
Thank you for your wonderful feedback! We're delighted to hear that you’re pleased with your new Gas BBQ and that the delivery and assembly process was smooth and straightforward. We take great pride in offering products that are easy to put together and ready to enjoy quickly, so it’s great to know that came through in your experience.
It’s also fantastic to hear that our customer service made a positive impression. Your recommendation truly means a lot to us, and we hope you enjoy many great BBQs with it!
Kind regards
Team Dellonda
HAPPY DAYS
from placing the order to delivery the service was excellent,as was the product.HAPPY DAYS
22 février 2026
Réponse de Dellonda
Hi Terry,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that from placing your order right through to delivery, was a smooth and enjoyable experience. It’s even better to know you’re happy with the product too.
We appreciate you taking the time to share your feedback, and we look forward to serving you again soon!
Kind regards
Team Dellonda
Réponse de Dellonda
Hi Carolina,
Thank you so much for your lovely 5-star review. We are absolutely delighted to hear that you were happy with both the quality of the product and the speed of our response.
We really appreciate you taking the time to share your experience and hope to serve you again in the future.
Best regards,
The Dellonda Team
Shame about the energy rating but good build quality.
I think the build quality seems fine but it's a shame it doesn't have better insulation and a better energy rating.
23 février 2026
Réponse de Dellonda
Hi Nick,
Thank you for your review. We appreciate customer feedback to help improve our products, so thank you for bring this to our attention.
If there is anything we can do in the future, please let us know.
Many thanks,
Team Dellonda
Réponse de Dellonda
Hi Graham,
Thank you so much for your 5-star review!
We’re really pleased to hear that you were happy with the quick delivery and packaging, and that you felt it was great value for money — that’s exactly what we aim for.
We truly appreciate you taking the time to share your feedback and hope to serve you again soon.
Best regards,
The Dellonda Team
Quick replacement of damaged wine cooler
Unfortunately the wine cooler had suffered damage from poor handling but this was quickly resolved by Dellonda replacing the next day.
5 février 2026
Réponse de Dellonda
Hi Simon,
Thank you very much for your 5-star review.
We’re really sorry that your wine cooler arrived damaged due to handling, but we’re pleased we were able to resolve this quickly and get a replacement out to you the very next day.
We truly appreciate your understanding and your kind comments about our service — it means a lot to the team. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Dellonda Team
Great service
Great service very knowledgeable about my needs,received my part within a couple of days.
9 février 2026
Réponse de Dellonda
Hi Stephen,
Thank you so much for taking the time to leave us such a lovely 5-star review! We’re really pleased to hear you found our team knowledgeable and that your part arrived quickly. It’s great to know we could help with exactly what you needed.
We truly appreciate your feedback and look forward to helping you again in the future.
Best regards
The Dellonda Team
Baridi Compact tumble drier
Took a chance on "Like New" from Amazon & so glad I did.Prompt delivery and in a pristine unmarked box. Very well packaged inside and the drier is totally unmarked, no dents or signs of being dismantled for refurb, so I believe this is brand New! Saved £20 with this as new purchase as opposed to full price of £149.99!!
Plugged in on test with a bath sheet set at 60 mins drying time. Very quiet in operation and towel was dry & fluffed up after the hour run (inc 20 cool air time)
Very pleased with this lil 850W compact drier - highly recommend
16 février 2026
Avis spontané
Réponse de Dellonda
Hi,
Thank you so much for your fantastic 5 star review!
We’re so glad you’re happy with the condition, delivery, and performance of the dryer, and even happier that you grabbed a great saving too.
Thanks again for your recommendation and for sharing your experience!
Kind regards
Team Dellonda
Great purchase.speedy delivery the gas…
Great purchase.speedy delivery the gas hob was as described.very happy
10 février 2026
Avis spontané
Réponse de Dellonda
Hi Stephen,
Thank you for your review. We are so glad that your experience with us was positive.
If you ever need anything else, please don't hesitate to get in touch.
Many thanks,
Team Dellonda
Fast delivery at no extra cost
I made an order on Sunday morning and, as promised, the item was delivered the following day at no extra cost.
1 février 2026
Réponse de Dellonda
Hi Jessica, Thank you so much for taking the time to write such a great review. We try our absolute best for our customers and its lovely to hear your feedback. We look forward to welcoming you back!
From the Dellonda Team !
Fantastic service
ordered online delivery within two days the fridge/freezer is good quality and work's well
27 janvier 2026
Réponse de Dellonda
Hi Charles,
Thank you for your lovely review and your kind words. We are so glad that your experience with us was smooth and the product works well.
If you ever need anything in the future, please don't hesitate to get in touch.
Many thanks,
Team Dellonda
Réponse de Dellonda
Hi Dorothy!
Thank you so much for your 5* review and for your kind words.
We're so glad to hear the service was at a high standard. We are always here and happy to help in the future!
Kind regards
Team Dellonda
Ftom sending enquiry to delivery kn 2…
Ftom sending enquiry to delivery kn 2 days very efficient
26 janvier 2026
Réponse de Dellonda
Hi Sharon!
Thank you so much for your 5-star review! We’re so glad to hear you found our service efficient, with delivery arriving just two days after your enquiry. We highly appreciate your support and look forward to helping you again soon!
Kind regards,
Team Dellonda
Outstanding Customer Service When It Really Mattered
Had a nightmare with DHL delivery (totally not Dellonda's fault), but Maddie at Dellonda was absolutely brilliant.
Responded immediately, tried to help contact DHL when they were unreachable, and when DHL refused to compensate for their failures, Dellonda stepped in with a significant goodwill gesture - even though the problem was entirely the courier's fault.
This is exceptional customer service. Most companies would say "courier problems aren't our responsibility." Dellonda said "our customer is frustrated, how can we help?"
The wine fridge is great, but what really impressed me was Dellonda taking responsibility for a problem that wasn't theirs to solve. That's the mark of an excellent company.
Maddie - thank you for being genuinely helpful and professional throughout. Will definitely shop here again.
28 janvier 2026
Avis spontané
Réponse de Dellonda
Hi Christian,
Thank you so much for your lovely review and kind words about our customer service team! As a small company we greatly appreciate your support.
We will pass on your gratitude to Maddie and the rest of the team, and we will be happy to help with any issues in the future.
Many thanks,
Team Dellonda
So helpful
So helpful. The part I needed for my dishwasher arrived next day. They literally saved my life. I was desperate to get my dishwasher repaired!!!
19 janvier 2026
Réponse de Dellonda
Hi Charlotte,
Thank you for taking the time to leave such a lovely review!
We’re really glad we could help get your dishwasher back up and running so quickly!
Thanks again for choosing us — we’re always here if you need anything in the future!
Kind regards,
The Dellonda Team
Very prompt and efficient service.
18 janvier 2026
Réponse de Dellonda
Thank you for your kind feedback, Jacqueline. We’re really pleased to hear you found our service prompt and efficient. We appreciate you taking the time to leave a review and hope to assist you again in the future.
Best regards,
The Dellonda Team
The product is splendidA really good desk and good value
The product is splendid, well made in good material and cleverly designed, It does all that it says on the tin and more,.
But turning to the tin, the bow is huge and very heavy indeed, two strong memo bought it into my ground floor flat puffing and groaning u under the weight.
When the left I looked at it and decided that my octogenarian body would need help just to move it into position for unpacking and assembly.
Once opened (with help) the items were laid out well, the instructions clear and assembly straight forward. As above that done, I was delighted with the product.. But what to do with a very large box and all the packing materials. Our local bin men took one look and drove away. The council came to the rescue - reluctantly. All in all, a very good but at a reasonable price, now at the centre of my studio/office.
15 janvier 2026
Réponse de Dellonda
Hi Bryan,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that you’re so pleased with the quality, design, and performance of the product, and that the instructions and assembly process were clear and straightforward. It’s especially rewarding to know it now has pride of place at the centre of your studio/office.
Thank you again for your kind words and for choosing us. We hope you continue to enjoy the product for many years to come.
Best regards,
The Dellonda Team
Amazing customer service and support
Amazing customer service and support. Extremely efficient and reliable. Kept to there word through every step of the process.
9 janvier 2026
Réponse de Dellonda
Hi Rob,
Thank you for your lovely review. For a small customer service team, your kind words really mean a lot to us.
If you ever need anything else, please don't hesitate to ask.
Many thanks,
Team Dellonda
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