I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man D... Voir plus
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On the second day of a month long very busy holiday in the USA I broke a tooth and had to find a dentist quickly in Seattle. After a morning searching managed to get a repair the same day. Being the... Voir plus
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I have been submitting claims the same way for several years: filling a form and attaching proof of payment. Never had problems. Until the latest claim: done the same way and declined. Asked for addi... Voir plus
L'entreprise a répondu
I used the emergency dental service from Denplan whilst away on holiday. I called in the evening and left a message and received a return call within the hour. As promised, the next morning they had r... Voir plus
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À propos de l'entreprise
À propos de Denplan
Écrit par l'entreprise
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteCoordonnées de contact
Royaume-Uni
- denplan.co.uk
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Only interested in selling and little…
Only interested in selling and little about support
28 juillet 2026
Avis spontané
Réponse de Denplan
Hi Gerard,
We pride ourselves on wonderful customer service, so your review was deeply disappointing to read.
All customer feedback is extremely important to us, we would value the opportunity to look into this further for you and address your concerns.
To enable us to do so, please kindly contact us directly at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
I have always been terrified of…
I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man Daniele was and Charlotte was brilliant also. Danielle put me at ease straight away. And the hygienist and her colleague was great. Thank you so,so much.
24 juillet 2026
Avis spontané
Réponse de Denplan
Hi Mandie,
Thanks for your great five star review. It's wonderful to hear you've had such a positive experience of a new dental practice and that they were able to put you at ease.
Best wishes
Esther
Denplan
Excellent service
Excellent service. Was very stressed as I am away from my dentist. James was so very professional understanding and efficient.
27 juillet 2026
Avis spontané
Réponse de Denplan
Hi Louise,
Thank you so much for sharing your experience following your contact with James. It' great to hear how professional and understanding he was during what was a stressful time for yourself. I've passed your comments on to James and his manager who I'm sure will be delighted.
Take care
Esther
Good emergency treatment response
Denplan were able to arrange emergency dental treatment in a very short time at a hugh quality dental practice, and subsequently dealt with the claims process rapidly and efficiently. Thoughtful and excellent work
7 juillet 2026
Avis spontané
Réponse de Denplan
Hello Xx̌xxxxxcc,
Thank you so much for leaving us a great five star review. It's lovely to hear we were able to get you the help required at short notice and your claim processed so efficiently.
Take care
Esther
Denplan
I have only ever made a minimum amount…
I have only ever made a minimum amount of very small claims (less than £30) with this company but yet I feel everything is always getting questioned if it's not checking with my employer then it's contact to and thro with the dental practice (after I've provided what you have asked for). Then eventually I get reimbursed.
Obviously, you have your processes that need to be carried out but they need to be more efficient the current standard of service needs much improvement that said I won't be using Denplan again next year because of this.
24 juillet 2026
Avis spontané
Réponse de Denplan
Hello A Fraser,
I'm sorry to hear of your unhappiness with how your claims have been processed.
To enable us to look into this for you please contact us at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Denplan
Exceptional service
On the second day of a month long very busy holiday in the USA I broke a tooth and had to find a dentist quickly in Seattle. After a morning searching managed to get a repair the same day. Being the USA the dentist was very efficient but not cheap ! When back home I completed the Denplan claim form for overseas emergency dental treatment and included all the relevant receipts they requested. Within a few days I received an email confirmation that my claim had been paid in full. I am super impressed with their service.
11 juin 2026
Avis spontané
Réponse de Denplan
Hi Ian,
Many thanks for your review. We're very sorry to learn of your dental emergency while on holiday, but it's great to know hear happy you were with the care you received at your appointment.
We hope you do not have another dental emergency, but it's wonderful to know how pleased you are with our service and the benefits of your policy.
Thank you for your kind words, and again for taking the time to share your experience, your feedback was lovely to read.
Best wishes,
Charlene
Denplan
Réponse de Denplan
Hi Vince,
Thank you for your wonderful review, we're delighted to know how pleased you are with your claiming experience and our service.
Thanks again,
Charlene
Denplan
I needed urgent dental care and was in…
I needed urgent dental care and was in the middle of a house move ….. Denplan took charge and found me an appointment nearby very quickly. Kept me informed all the time and provided all that was required . Excellent !!
16 juillet 2026
Avis spontané
Réponse de Denplan
Hello Mark,
It's lovely to hear we were able to assist you with an urgent appointment at what sounds like a busy time in your life. I trust that the appointment and the house move went smoothly.
Take care
Esther
Denplan
Dental review
I have been submitting claims the same way for several years: filling a form and attaching proof of payment.
Never had problems. Until the latest claim: done the same way and declined. Asked for additional paperwork to obtain from the dentist. For a check-up visit and £27.90 refund. Probably a new authoritarian manager wanting to make his mark. Not impressed.
14 juillet 2026
Avis spontané
Réponse de Denplan
Hi Joel,
We're very sorry to learn of your disappointment with your recent claims submission.
As per our policy terms we require a fully itemised receipt to accurately assess claims.
All customer feedback is extremely important to us, we would value the opportunity to investigate your experience.
To enable us to review your account, and look into this for you please kindly contact us at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Claims are easy to process and the…
Claims are easy to process and the payments are remarkably quick.
13 juillet 2026
Avis spontané
Réponse de Denplan
Hi Mike,
Thank you for your 5 star review, we are delighted to know how pleased you are with our overall claims process.
Thanks again.
Charlene
Denplan
Thank you Bethany
Bethany was very helpful and provided all the information to guide me as a first time Denplan user
14 juillet 2026
Avis spontané
Réponse de Denplan
Hi Bukky,
Welcome to Denplan, it's fantastic to know how pleased you are with the service and support you received. Please be assured i have shared your kind words with Bethany and her Manager.
We really appreciate you taking the time to share your feedback, it was lovely to read.
Please don't hesitate to reach out to us again should you have any further queries.
Best wishes,
Charlene
Denplan
Shelley was really friendly and helpful…
Shelley was really friendly and helpful when I needed emergency dental care whilst on holiday. She arranged an appointment at a practice 3 miles away on the same day.
13 juillet 2026
Avis spontané
Réponse de Denplan
Hi Alan,
Thank you for taking the time to leave such a lovely review. We're really pleased to hear how happy you are with our service and the support Shelley provided.
It's wonderful to know we were able to arrange a same day appointment at a nearby practice while you were on holiday, providing support when you needed it most.
Please be assured we will pass your kind feedback on to Shelley and the Emergency Helpline Team.
Thanks again,
Best wishes,
Charlene
Denplan
Contact by phone was unanswered
Contact by phone was unanswered. Email response was unhelpful or no response
8 juillet 2026
Avis spontané
Réponse de Denplan
Hi Miss P,
We are very sorry to learn of your dissatisfaction with our service.
All customer feedback is extremely important to us, we would value the opportunity to review your experience, to fully address your concerns and any queries you may have.
To enable us to review your account, and look into this for you please kindly contact us at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Customer service line were super…
Customer service line were super helpful and they manage to call 16 dental surgeries in a short period of time, to find me an emergency appointment.
I am grateful and happy with the service they were able to provide.
9 juillet 2026
Avis spontané
Réponse de Denplan
Hi Farhan,
Thank you for your kind words and feedback. It’s wonderful to know how supported you felt and how happy you are with your experience when contacting our Emergency Helpline Team.
Thanks again and best wishes,
Charlene
Denplan
I used the emergency dental service…
I used the emergency dental service from Denplan whilst away on holiday. I called in the evening and left a message and received a return call within the hour. As promised, the next morning they had rung around to find a dentist with an appointment slot, which was in easy distance of where we are staying. Well worth the additional insurance premium on my Denplan account. Very pleased with the service and would definitely recommend.
8 juillet 2026
Avis spontané
Réponse de Denplan
Hi Cliff,
Thank you for kindly taking the time to share your feedback.
We’re really pleased to hear that our Emergency Helpline Team were able to return your call promptly and help arrange a convenient appointment while you were away on holiday.
We understand how stressful dental emergencies can be, especially when you’re away from home, so it’s wonderful to know the service provided reassurance when you needed it most.
We really appreciate your review and recommendation.
Thanks again.
Best wishes
Charlene
Denplan
There when needed!!!!!....
Super, Caring service!!.... Cannot praise them enough!!... Whilst out of my home country, the staff did everything possible to locate a local dentist when I required emergency treatment....and kept in constant telephone contact with me, to update me....Thank you for all your help!!
2 juillet 2026
Avis spontané
Réponse de Denplan
Hi Bill,
Thank you for kindly sharing your feedback regarding your experience contacting our Emergency Helpline Team.
It's fantastic to know how pleased you are with the overall support and service you received.
Your review really means a lot to us, I can confirm it has been shared with the team.
Thank you again for your feedback and kind words.
Best wishes,
Charlene
Denplan
As a very nervous patient with previous…
As a very nervous patient with previous bad dental experience, visited Pearl dental surgery Norwich
Was put at easy immediately from speaking to the receptionist to my appointment with Swapna Reddy
Explained everything in a calm professional manner , highly recommend
2 juillet 2026
Avis spontané
Réponse de Denplan
Hi Samatha,
Thank you for sharing such brilliant feedback.
We’re delighted to hear how happy you are with the service provided by your Denplan dentist.
It's also wonderful to know how supported and informed you felt from your initial contact to your appointment.
We would love to also ensure this feedback is passed directly to the practice. If you have the time and would like us to do this, please kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk , please ensure to include your plan number, DOB, and home postcode, please also make reference to this review.
Your feedback was a joy to read, thanks again.
Best wishes,
Charlene
Denplan
Nice enough plan but absolutely awful customer service AI front end makes interraction impossible
Having been a fairly satisfied Denplan client for more years than I care to remember I found the lack of accessibility of information regarding the basic function of cancelling my current plan and commencing a new plan due to a house move to be utterly bewildering in this day and age. It was completely impossible to speak to a human about this fairly simple query and the AI based assistant 'refused' to allow me to speak to a human agent because I did not have access to my account number. I am to put it mildly surprised to find that Denplan make it easy to leave and wave you off with 'sorry to see you go' but give you no pathway whatsoever to open a new plan with another Dentist. Once you have a plan it works well but the the complete lack of ability to interract with any representative other than the most annoying AI I have ever come accross makes things very difficult. Oh, and after three weeks of trying I still have been unable to commence a new plan.
8 juin 2026
Avis spontané
Réponse de Denplan
Hi Martyn,
Thank you for taking the time to share your feedback and for your longstanding loyalty.
We are deeply sorry to hear about the difficulties and frustration you have experienced while trying to cancel your existing plan and arrange a new one following your house move.
For clarity, customers can cancel their plan either by calling us or by cancelling online, and a 21-day notice period applies. Plans are not transferable between practices, so when moving to a new dentist, customers would need to find a new practice and register for a new plan directly with them.
We would very much value the opportunity to investigate your concerns further, including your experience using our digital voice assistant. Please accept our sincere apologies for the inconvenience caused.
Your feedback is extremely important to us and will help us improve the support and accessibility available to our customers. To enable us to look into your concerns, please kindly contact us directly by email at: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Amazing customer service always helpful…
Amazing customer service always helpful and there is no wait to get advisor on chat if you have any queries. They answered all my questions and proceed with claim
On chat. I really recommend them. Easy to access the website advisers are brilliant and provide an excellent customer service and claim is back to your account quicker then 5 days.
3 juillet 2026
Avis spontané
Réponse de Denplan
Hi Ewelina,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to know how happy you are with the speed of our claims process, the support you have received and our overall service.
Your kind words and review really mean a lot to us, thanks again.
Best wishes,
Charlene
Denplan
Emergancy dental treatment.
Emergency dental treatment required one phone call to arrange time and location. No problem it was amazing service and my pain managed immediately.
14 juin 2026
Avis spontané
Réponse de Denplan
Hi Richard,
Thank you for your lovely review. We're so pleased our Emergency Helpline Team was able to obtain you an appointment quickly, and even happier to hear you're now out of pain.
Thank you for your kind words and for taking the time to share your experience, we really appreciate your feedback.
Thanks again,
Charlene
Denplan
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