Adding to the one star reviews tally. Reported to customer service that instead of listing previous years' unclaimed entitlements my account was showing 'not covered'. Error was acknowledged but no co... Voir plus
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Lisez les avis des autres
Iam absolutly all in awe of the way Katie treated me with absolute care and kindness during my conversation today with ASymply Health Kind. Ragards David Ratcliffe.
L'entreprise a répondu
We are members, Myself and my husband though his work place at Asda. I have just been in a customer service chat with Dot. Very knowledgeable,kind and sorted my quirery straight away. We have onl... Voir plus
L'entreprise a répondu
Just on the online chat with Ross from simply health asking a question to satisfy a curiosity, when Ross looked into my account and went above and beyond. Actually approved my claim, i wasn't expevt... Voir plus
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À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Had difficulty using website for cla…
Had difficulty using website for cla however it was caused by the latest Apple iOS update!
23 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Mr Plock,
Thank you for your five star review. I hope you were able to submit your claim ok following your device software update.
Please email us at customer.services@simplyhealth.co.uk with your name, date of birth and home post code if you do continue to experience issues.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Claim accepted and confirmation of payment within 3 working days
I submitted my claim and within two hours I received an email confirming that my claim had been approved and that I would receive payment direct to my bank account within 3 working days
27 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Gil,
Thank you so much for sharing your recent claiming experience. I'm glad that you're happy at the speed in which your claim was paid. Thanks also for the 5 stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic help
Fantastic help, clear approach and explanation. Couldn't have been more helpful.
27 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Mrs S Johnston,
Many thanks for your wonderful five star review. It's lovely to hear you received the level of service we strive to provide.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Iam absolutly all in awe of the way…
Iam absolutly all in awe of the way Katie treated me with absolute care and kindness during my conversation today with ASymply Health Kind. Ragards David Ratcliffe.
27 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi David,
Thanks so much for your amazing review about the way Katie treated you. I'm so pleased to hear of the care you were given. Katie has been made aware of your comments along with her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Adding to the one star reviews
Adding to the one star reviews tally. Reported to customer service that instead of listing previous years' unclaimed entitlements my account was showing 'not covered'. Error was acknowledged but no correction as yet and I somehow doubt I am the only one affected. Previous claims not made earlier as there was a system glitch for submitting receipts! Please do not respond by asking me to contact customer services (again), just sort it.
21 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello JP,
I'm sorry to hear of the issues you've experienced. If you do still have any outstanding claims please email them to customerrelations@simplyhealth.co.uk along with your name, date of birth and home post code. We can also investigate what has happened and hopefully resolve your concerns once and for all.
Kind regards
Esther
Customer Relations
Simplyhealth
I had a GP consultation with a Dr Maples
I had a GP consultation with a Dr Maples and it was a really good experience. He understood and helped me with my concerns and put my mind at rest. Many thanks to him and to simply health.
24 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi Elizabeth,
Thanks for sharing your experience of using the GP service element of your health plan. I'm glad the consultation went so well for you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Thank you SimplyHealth!
Easy to use website. Great customer service. Truly valuable product.
24 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Fatima,
Many thanks for your lovely 5 star review. I'm really pleased to hear how happy you are with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
The customer service team are…
The customer service team are excellent. So helpful and friendly by giving advice and support. Probably one of the best customer service I have ever dealt with.
24 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Ina,
Thank you so much for your wonderful five star review. We strive to provide the highest level of service and it's lovely to hear how much you've appreciated this.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
ross
ross
he was amazing from the start until the end couldnt have asked for a better person to handle my case.
Big up ross
21 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi George,
Thank you for your great five star review and telling us about your interaction with Ross. It's wonderful to hear how happy you were with his assistance. Both Ross and his manager have read your review and are very pleased.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Ross online support simplyhealth
Just on the online chat with Ross from simply health asking a question to satisfy a curiosity, when Ross looked into my account and went above and beyond. Actually approved my claim, i wasn't expevting it. Always very happy with Simply health. 5 🌟
21 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Robert,
Many thanks for sharing your experience of chatting with Ross. It's wonderful to hear he went above and beyond for you. Ross and his manager have seen your review and are very happy to read your comments. Thanks also for awarding us with five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very happy with my Simplyhealth…
Very happy with my Simplyhealth subscription! They are super-simple to use and cover most of the things you need to keep you healthy and on the go! Claims are quick and easy through the app. If you have any issues, the chat function is simple to use, and being put through to a member of staff (in my case Ross) was quick and easy and very helpful!
21 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi Laura,
Thanks so much for your amazing five star review. It's great to hear you are very happy with your cover and the service we provide. I'm pleased we're able to help support you with your everyday healthcare costs and needs. Ross and his manager are aware of your comments are also delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
This is not insurance and the "plan" has perverse incentives
I have been paying a dentist via one of these plans for a few years. I went to another dentis for a comparison quote on needing an implant. Turns out there were a lot of issues that had not been dealt with under my plan.
On looking into it, Simply Health's response is that its nothing to do with them and these plans are just a way of spreading cost.
The dentist estimates a cost and then Simply Health collect that via direct debit. No insurance involved (according to Simply Health).
The problem with that system is that there is an incentive for the dentist not to treat you. Every filling they do reduces the profit thry make on you, as they get paid the same regardless.
Turns out then this is a terrible way to covwr dental care costs as there is a peverse incentive against necessary treatment. Avoid unless you want you to spend time in endless circular complaints or negligence claims. Oh well!
3 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Andrew,
I'm sorry to hear of your unhappiness, however, I think you may have left a review on the wrong company's platform.
Here at Simplyhealth all customers choose their own dentist and practice, they pay for the treatment or service received at each appointment then send us a detailed receipt. We in turn, re-imburse the customer directly. We do not cover customers who pay premiums for a dental practice plan such as Denplan.
If you are a Simplyhealth member, please email customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
If you are not a Simplyhealth member, please can I politely request that you remove your review.
Kind regards
Esther
Simplyhealth
Exemplary service
I have been with this company for over 10 years and they are faultless in their cover, managing claims and paying. I cannot recommend them more highly, thank you!
19 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi Helen,
Many thanks for leaving us a great five star review. It's lovely to hear how happy you are with the service and I'm pleased we're able to help support you with your everyday healthcare costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent customer service advisor
I had been trying to make a claim and sent through the receipts on the app by pictures. The first ones were rejected due to the poor quality of the pictures. I requested another receipt from my opticians and sent that through instead, again it was rejected as the camera picture quality wasn't readable. I made a call to simply health and spoke to Lyndsay Poole who was really lovely to speak to. She explained the issue and asked me for the information over the phone so she could get my claim made straight away. How refreshing to speak to a customer service advisor who not only listens but arranges a payment straight away. Thank you Lyndsay for being a breath of fresh air and so helpful. You made my Friday. Top service.
17 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Susan,
Thank you so much for your amazing feedback for Lyndsay and it is lovely to hear how they were able to resolve your claim query so promptly. I have passed your comments on to Lyndsay and her manager who I'm sure will be equally delighted to ready your review.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always prompt and helpful
17 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello E Mead,
Many thanks for awarding us with 5 stars. It means a lot.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Claiming now is so simple and quick
17 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi David,
Thanks so much for taking the time to leave us a great five star review, it is very much appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
What has gone wrong at Simply Health
Having been a customer of Simply Health for over 20 years I would have liked to have given the company 5 stars, however recently they have had a new system and since then I have had the most frustrating experience. They didn’t take the direct debit due to an error their side, chased me as though it was my fault, apologised reinstated the DD and then promptly cancelled my policy with no explanation and now I am in the middle of the painstaking process of trying to sort this out for the second time in less than a month! Awful experience and completely dissatisfied with customer service! Stressful and frustrating
17 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Lisa,
It's disappointing to hear of the issues you've recently encountered with your policy and I'm very sorry about this.
In order for me to look into this further for you, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
VERY FRUSTRATING
i have had problems before the last one i have sent three times and no satisfaction, unless the invoice is payed it may get legal , before you ask the invoice IS ALL I HAVE GOT,
13 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Kenneth,
I'm sorry to hear of your unhappiness with Simplyhealth and I'd like to investigate this further for you.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
I required emergency dental treatment…
I required emergency dental treatment and the claim process was simple and dealt with efficiently
3 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Norman,
Thanks for leaving us a great five star review and I'm really pleased you found the claiming process simple and efficient. I do also hope you're not in too much discomfort following your recent emergency.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Oliver was very helpful and understood…
Oliver was very helpful and understood what I wanted to do and fulfilled my expectations with knowledge.
15 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi Andrew,
Thank you so much for your lovely review and it's great you found Oliver so helpful. Oliver and his manager are aware of your feedback and they will be really happy with your comments.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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