The simply health plan, enables me to have regular check ups in regard to dental and glasses. I change my glasses quite frequently thanks to Simply Health. The process of uploading receipts is so ea... Voir plus
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Lisez les avis des autres
Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... Voir plus
L'entreprise a répondu
They Paid for one at home test kit then when I bought another based on the fact they had already settled, they refused to pay even though I had plenty of cover left. I emailed several times but jus... Voir plus
L'entreprise a répondu
After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health denta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have requested a claim to be…
I have requested a claim to be processed earlier and a lovely lady Malgorzata helped process earlier
19 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Aga,
Many thanks for sharing your experience of interacting with Malgorzata. I'm so pleased to hear that you were very happy with her help. Your kind words have been passed to both her and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Best ever
This is the only company that has always paid out my claims straightaway, no complicated process, no endless producing supporting paperwork and then waiting weeks for payment.
This insurance is one of the best I ever had. I wish they could all be like that.
19 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Monika,
Thank you so much for your wonderful review. I't great to hear you find our claiming process so straightforward and with no complications. Thanks for awarding us with five stars too.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Login issues resolved quickly
I was having login issues but Katie on the chat service was able to sort this for me and update all documents so I was able to log in sucessfully.
She also helped with another question I asked about hospital says. She knew her stuff and was very good.
18 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Sara,
Many thanks for your wonderful five star review and letting us know about your experience of chatting with Katie. I'm so pleased Katie was able to assist you with your query and help you so promptly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic
Fantastic , helpful and great value for money . Have been a customer for over 20 yrs , would highly recommend 👌 👍
28 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Tracey,
Thank you so much for you great five star review and your long-standing membership with us. I'm really pleased we're able to help support you with your everyday health care costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I telephoned the helpline and talked to…alan
I telephoned the helpline and talked to Alan, who was polite and explained in detail my misunderstandings of submitting my health claims,
The finial explanation after an inolved but patient discussion, was clar precise and information, Thank you David,
17 août 2026
Avis spontané
Réponse de Simplyhealth
Hello David,
Many thanks for your wonderful review review and it's great to hear you had a lovely interaction with Alan. I'm pleased you found him so polite and clear in his explanations. Alan and his manager have been made aware of your comments and I'm sure they will be very happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply useless..
Simply useless... My registration cannot be completed due to incorrect details. I contacted simplyhealth and after a long time on hold I got through to a miserable advisor who said "my registration is incomplete"... I know that hence my phone call. But they couldn't do anything about it. So I filled out a website request which claims a 48hr response, 4 days later I got a reply to say that simplyhealth had an incorrect date of birth, this has been amended and should work... great... so I log in and still get the same error. An absolute waste of time just to claim back for an eye test.
17 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Badger,
I'm very sorry to hear of the difficulties you've experienced.
So that we can look into your concerns further, please contact us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please make reference to this review and attach an image of your receipt so we can process your claim.
Kind regards
Esther
Customer Relations
Simplyhealth
Good advice and guidance
Good advice and guidance. Happy to explain all details required .
Great service today 😊
17 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Zena,
Thanks so much for your lovely five star review and it's great to hear you were happy with the service you received today.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Good prompt repayment but recently they…
Good prompt repayment but recently they decided to change log ins and I had to change my password which I didn’t want to do.
11 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Lisa,
Thank you for your honest review.
We have asked all of our customers to change their passwords to enhance the security of their personal data.
I can fully appreciate that you hadn't wanted to do this, but I hope you can understand that it was in the best interest of all of our customers.
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I’ve been paying into this for a long…
I’ve been paying into this for a long while now and I’m going to cancel as what you get back now is a percentage of what you get charged as for example I just had dental work which cost £1800 and I’m getting back £110 bearing in mind I’m paying £29 a month
15 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Catherine,
I'm sorry to heat you're thinking of cancelling your policy due to the amount you can claim back compared to what you pay.
Please contact our Customer Options team on 0330 102 5335 between 9am and 5pm Monday to Friday to discuss whether there is an alternative plan more suited to your needs.
Kind regards
Esther
Customer Relations
Simplyhealth
So hard to claim terrible time scales…
So hard to claim terrible time scales no help at all
14 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Aaron,
It's disappointing to hear you are unhappy with our claiming process and the timescales.
In order for us to look into the concerns you raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Customer relations
Simplyhealth
Help with my claim
I have had a problem and simply health and they have dealt with it immediately thanks to the wonderful Emily thank you so much such a pleasure to deal with this member of staff
14 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Mr & Mrs Bush,
Thank you so much for letting us now about the service you recently received from Emily. It's wonderful to hear they were able to deal with your query immediately. Emily and her manager are aware of your review and are delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Poor service from Simply Health
Why do simply health only email me when they are due to pay out (in other words all receipts etc are filled in correctly) but do not email me when things have been incorrectly filled in, by accident.
It is left to me to investigate the matter online, with which I am not very clever.
29 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Mr & Mrs Petty,
Thank you for your review and I'm sorry to hear you find our service poor.
A large majority of claims are processed automatically and using the details the customer has entered. Therefore, regrettably we wouldn't know if the data has been entered incorrectly.
Some claims are still manually processed and the receipt and form are both checked to ensure they match. If they need correcting then this is actioned.
You are given the chance to check your information is correct before pressing the submit button so it might be worth just doing this.
Kind regards
Esther
Customer Relations
Simplyhealth
The new website makes it almost…
The new website makes it almost impossible to find the subject you are looking for so much advertising
The chat box bears no resemblance to the subject matter you want to access
The phone answered by AI is impersonal and not geared to answer any queries The human I was eventually put through to was pite understanding and able to answer my question
14 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Valerie,
I'm sorry to hear of your unhappiness.
I can confirm Simplyhealth's website is independent and therefore has no adverts included in any way so I am unsure why you would be seeing adverts. At your earliest convenience, please email us some screenshots of our website which shows the adverts so we can investigate further. the email address is customererelations@simplyhealth.co.uk and please include your name, date of birth and home post code.
Both our live chat and telephone lines are initially operated by a digital assist and as they can answer many queries in the first instance.
The live chat feature has subject boxes for you to choose from and at the end of the list, you are asked if your query was resolved and are given the option to be transferred to an agent. Our telephone lines also give you the option to be transferred if you need to be.
Kind regards
Esther
Customer Relations
Simplyhealth
Courtesy and efficiency
Very courteous and very efficient in giving updates.
Thank you
13 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Dr Peter Heinl,
Many thanks for awarding us with five stars. I'm really pleased to hear you find us very efficient and courteous,.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful staff - Ann
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. Thank you for answering the many questions that I had and directing me to the right place. Very helpful staff member who deserves recognition for her ways of working.
Thank you - Omar
11 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Omar,
Thank you so much for your amazing review and sharing your experience of speaking with Ann. I'm really pleased you found Ann very helpful and professional. Ann will be made aware of your comments, as will her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Couldn’t be worse
Couldn’t be worse. Incompetence beyond belief. No longer able to log into my account. They claim no knowledge of my current claim that was lodged over a month ago. Impossible to contact and speak directly to anyone. Shocking!
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Denis,
I'm sorry to hear of your dis-satisfaction with Simplyhealth.
In order for us to investigate the concerns you've raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Please make reference to this review and include the details of the claim concerned. You could attach a copy of the receipt to the email.
Kind regards
Esther
Customer Relations
Simplyhealth
I was able to communicate with a human
I was able to communicate with a human, much better than a chatbot! Able to sort out a claim issue easily.
11 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Les,
Thank you for your lovely five star review and sharing your experience of speaking with our team member.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Good service
Once I got passed the BOT, Staff were quick to respond and answer my question quickly.
11 août 2026
Avis spontané
Réponse de Simplyhealth
Hello JJ,
Many thanks for taking the time to leave us a five star review, it is very much appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
You were so patient I’m not the best on…
You were so patient I’m not the best on mobiles but the lady really helped me get it right once again thank you so much
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Arthur,
Thank you for leaving us a great review. I'm so pleased the advisor was able to help you in getting your phone right again.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very easy to deal with answered…
Sam was very easy to deal with answered all questions very quickly even tho I annoyed them with very daft question back into my account nice and quick, 10 outta 10 service.
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Jason,
Thanks so much for your wonderful review and I'm glad you found the service we provided was 10 out of 10.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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