Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health denta... Voir plus
L'entreprise a répondu
Jeanette Phillips has been absolutely wonderful, everything we asked for Jeanette would help without any hesitation, phoned back at the times we asked and sorted all our problems out. Thank you so muc... Voir plus
L'entreprise a répondu
Claims are generally paid quickly. It does concern me that, despite having a healthy balance, only 50% of a recent claim was paid. I wonder whether the policy is still what I need. Perhaps it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Was being able to chat to an agent…
Was being able to chat to an agent online, got what I needed sorted out. Malgorzata was a great help she got the answers for me very quickly and was very helpful I would recommend using this company they are really good.
25 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Alison,
Thanks for your lovely five star review and sharing your experience of chatting with Malgorzata. I'm really pleased to hear that Malgorzata was able to resolve your query very quickly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Phone customer services. Long delays!!
Trying to speak to customer services a nightmare as get a computer voice that ask loads of questions!! Then you have to wait ages to speak to customer services. Need to have more staff to deal with phone calls! Hence mark down in only three stars.
25 août 2026
Avis spontané
Réponse de Simplyhealth
Hello willsowls Vincent,
Simplyhealth have a digital call handling system in place, and it is designed to answer any queries in the first instance but it will recognise if the caller needs or requests to speak to an advisor.
I am very sorry to hear about your experience, however we have seen an increase in telephone contact lately and the length of time we are talking to our customers has also been taking slightly longer. This is in relation to topics such as discussing policy renewals and our customers registering and navigating our online system.
We're actively working to address this increased demand and ensure that we're providing the best support possible to all our customers and I’m very sorry for any inconvenience that this has caused you.
Kind regards
Esther
Simplyhealth
The plan doesn't even cover the 2 check…
The plan doesn't even cover the 2 check up costs. It hasn't increased so you only get £45 per annum. Only 50% for treatment so I don't feel it is now worth it for me.
12 août 2026
Avis spontané
Réponse de Simplyhealth
Hello EM,
Thank you for your honest review. All of our plans are designed to help towards the cost of everyday healthcare costs rather than fully cover every appointment or charge.
However, we do have a range of plans and there may be one more suited to your needs. So that we can look at your existing cover, please contact our Options team on 0330 102 5335 between the hours of 9am and 5pm Monday to Friday (excluding Bank Holidays).
Kind regards
Esther
Customer Relations
Simplyhealth
Always found that Simplyhealth works…
Always found that Simplyhealth works quickly to settle claims and have made it very easy to fill out claim form online.
25 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Jeffrey,
Thanks so much for your lovely review and I'm so pleased you find our claiming process very easy to do.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fast and easy claims
24 août 2026
Avis spontané
Réponse de Simplyhealth
Hello SA,
Thanks for awarding us with five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Jeanette Phillips has been absolutely wonderful
Jeanette Phillips has been absolutely wonderful, everything we asked for Jeanette would help without any hesitation, phoned back at the times we asked and sorted all our problems out. Thank you so much Jeanette for being there for us Steve and Heather Wellman.
24 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Heather,
Many thanks for your amazing five star review about Jeanette. It's wonderful to hear how happy you are with the service that Jeanette has given you recently. I have passed your comments on to Jeanette and her manager and I'm sure they'll both be very pleased too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Quick and Efficient
Quick and Efficient
Sam was very good and helpful and replies were prompt and all my queries were answered :-)
24 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Beth,
Thanks so much for your five star review and letting us know how helpful Sam was in resolving your queries.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Awful Customer Service - Hundreds of pounds down
Simplyhealth – utterly disgraceful customer service
I genuinely cannot remember the last time I experienced service this poor from a company I am paying every month.
I currently have around £400 worth of claims outstanding, with some dating back to 21 July. Weeks have now passed, yet Simplyhealth appears to have no urgency whatsoever when it comes to processing claims or communicating with the customers who are waiting for their money.
I eventually had to phone Customer Services to chase them. I was told that a case would be raised and that I would receive an email that same day confirming this. Needless to say, that email never came.
So even after I took the time to chase them myself, Simplyhealth couldn’t manage to do the one thing they explicitly promised to do.
I have now submitted a formal complaint because this has gone well beyond a simple processing delay. It is a complete failure of customer service.
I’m paying a monthly premium for a service that is supposed to reimburse me when I make legitimate claims. Instead, I am left hundreds of pounds out of pocket for weeks, having to repeatedly chase Simplyhealth for information, with absolutely no meaningful explanation or timescale.
What makes this particularly infuriating is the silence. If there is a backlog, say so. If there is a problem with my claims, tell me. If additional information is required, ask for it. Don’t simply sit on claims for weeks and leave the customer completely in the dark.
Simplyhealth has been very efficient at taking my monthly payments. Unfortunately, that efficiency seems to disappear when it’s time to pay the customer.
This experience has completely undermined my confidence in the value of the plan. Why should I continue paying every month for a service that can’t deliver when I actually need it?
If this is the standard of service Simplyhealth is now providing, I will absolutely not be renewing my membership.
£400 outstanding.
Claims dating back weeks.
Repeated chasing required.
A promised follow-up that never happened.
No meaningful explanation.
No clear resolution.
Simplyhealth should be embarrassed by this level of customer service.
21 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Mit,
I'm very sorry to hear of your dis-satisfaction with Simplyhealth and would like the opportunity to look into all the concerns you have raised.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Hopeless app. Even worse since its update.
Simply Health is a misnomer. There's nothing simple at all!
The website offered Touch ID some time ago, but it never recognises mine.
Today it demanded that I update its app. So I did. I hoped it would improve it. Joke!
Today it told me that my password wasn't secure enough, and I must revise it. I tried that, but it refused to accept my new password even though I'd followed all the normal rules on length character style etc.
14 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Wizard,
I'm sorry to hear of the difficulties you've experienced since you were required to update our app.
As with any app, they do need to be updated from time to time so that any enhancements and bug fixes can be implemented. Touch ID is still available but this is usually something the end user has to set up on their phone or device and is out of our control.
In regard to you being asked to update your password, this is something we have asked all policyholders to do in order to strengthen the security and protect customer data.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Perfect Customer Service
My call was answered and connected promptly.
My advisor SERENA was immediately encouraging and helpful. A kind voice and demeanor .Serena was very professional,answering understanding and coordinating my many questions. No push to complete and very clear in explaining my available policy funds . A perfect Customer Service experience with a most competent advisor, thankyou Serena
21 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Annecherrie,
Many thanks for your amazing review and it's wonderful to hear how happy you were during your call with Serena. I'm pleased you found her to be so helpful and competent. Your kind words have been passed to Serena and her manager and I'm sure they'll both be very pleased to read your comments.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Your staff was very helpful i would…
Your staff was very helpful i would give them 10 out of 10
19 août 2026
Avis spontané
Réponse de Simplyhealth
Hi John,
Thank you so much for awarding us with five stars, it is very much appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Query answered quickly and as I hoped
21 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Lee,
Thank you for letting us know you are happy with the quickness in your query being answered. Thanks also for the five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Health Essential….
Welcoming, fair and helpful.
Simple straightforward claims process.
Highly recommended.
24 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello ernestsailor,
Thanks you for awarding us with five stars and letting us know how happy you are with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Failed this time but saved by a Knight
Normally I have no problems at all with simplyhealth...but this last claim kept getting pushed aside and not addressed. I've had to resort to private treatment as without it I could loose my sight. It has completely wiped out my savings. So anything I can get back is v v important. Its stressful as I am a pensioner on a limited income. Today my Knight in shining armour was Sam Edmunds and he took it on himself to sort the claim. He on his own deserves 5 stars. The others who passed this aside not so much.
20 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Hazel,
Thank you for your honest review and I'm sorry you felt let down on the service you received regarding a claim.
I am so pleased that Sam was able to save the day for you and get your claim approved.
Sam and his manager will be absolutely delighted to read your comments regarding his actions.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health I find is an excellent company to join.
The treatment I receive for eyes, feet, teeth, is paid by direct debit which almost covers for these treatments. I feel safe knowing Simply health is there for me.
20 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Rosemily,
Many thanks for your wonderful review. I am so pleased you feel safe with Simplyhealth and it's great that we're able to help support you with your everyday healthcare costs.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Needed to add to plan.
Needed to add to plan.
Quick, easy and simple to do with agent online.
20 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Trevor,
Thank you for awarding us with five stars and I'm pleased to hear your interaction went smoothly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful
Małgorzata was very helpful and was able to solve my problem quickly and effectively.
20 août 2026
Avis spontané
Réponse de Simplyhealth
Hello,
Thank you for leaving us a lovely five star review. I am glad you found Malgorzata to be very helpful and your query resolved. Malgorzata and her manager are aware of your comments and will be very pleased.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have requested a claim to be…
I have requested a claim to be processed earlier and a lovely lady Malgorzata helped process earlier
19 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Aga,
Many thanks for sharing your experience of interacting with Malgorzata. I'm so pleased to hear that you were very happy with her help. Your kind words have been passed to both her and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Best ever
This is the only company that has always paid out my claims straightaway, no complicated process, no endless producing supporting paperwork and then waiting weeks for payment.
This insurance is one of the best I ever had. I wish they could all be like that.
19 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Monika,
Thank you so much for your wonderful review. I't great to hear you find our claiming process so straightforward and with no complications. Thanks for awarding us with five stars too.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Login issues resolved quickly
I was having login issues but Katie on the chat service was able to sort this for me and update all documents so I was able to log in sucessfully.
She also helped with another question I asked about hospital says. She knew her stuff and was very good.
18 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Sara,
Many thanks for your wonderful five star review and letting us know about your experience of chatting with Katie. I'm so pleased Katie was able to assist you with your query and help you so promptly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.