Dermatica Avis 

8 714
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The team are so kind and helpful. Always supportive and help me achieve my skin goals whilst being knowledgeable and realistic. I recently spoke with Melody who was very warming and I’d like to thank... Voir plus

Noté 5 sur 5 étoiles

since using dermatica my skin has improved dramatically. it went from dull inflamed, very pigmented with lots of dark spots, to bright glowy and a lot more even tone. i always get compliments on how g... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Please hear me. I have struggled and frankly BATTLED acne and rosacea since my early 20’s, I’m now 46. Given antibiotics, creams, the threat of harsh medicine with serious side effects. I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The customer service team are very helpful and respond quickly. I wanted to cancel an order as I still had some left over and this was no problem, they cancelled and refunded. I could see the pending... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Clinique dermatologique

Informations provenant de diverses sources externes

Dermatica's online service offers fast, easy and affordable access to prescription skincare treatment and aftercare. Our expert dermatology team will analyse your skin to determine the best treatment to achieve your skincare goals.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

9 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(8 714)

427 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I’m actually seeing progress after only…

I’m actually seeing progress after only 3 weeks. I’m sad they’re ending their services soon

15 septembre 2026
Avis spontané
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Réponse de Dermatica

We're happy to hear you're seeing progress! We will be continuing to ship products within the UK however our US services will be sadly no longer available.

Should you require any further information, our customer care team are always on hand to support!

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Please hear me out!

Please hear me. I have struggled and frankly BATTLED acne and rosacea since my early 20’s, I’m now 46.

Given antibiotics, creams, the threat of harsh medicine with serious side effects. I’m also immunocompromised and have to be careful.

Then a friend recommended Dermatica. This was recommended to her by a private Dermatologist! My friend described it as “life changing “.

So I sent my photos in and gave the treatment a go. We’re now 3 months in and my skin (almost immediately) has not looked this good and just calm for decades!

There’s absolutely no going back now, drug free! (At least as far as my skin).

Honestly, I am so thrilled.

14 septembre 2026
Avis spontané
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Réponse de Dermatica

We are incredibly happy to hear about your positive experience and how much we have been able to help you on your skin care journey.

We appreciate you sharing your journey with us and are delighted that our approach has been so beneficial for you. Thank you for your wonderful feedback.

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

It’s been a great experience seeing my…

It’s been a great experience seeing my skin transform iv spent many years with no hope products but Dermatica has completely changed my skin it’s definitely worth it ! Very happy customer

13 septembre 2026
Avis spontané
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Réponse de Dermatica

We're so happy to hear about your positive experience and that we could help transform your skin! We truly appreciate you sharing your journey with us.

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

So far so good!

So far so good!! I'd used a prescription product in the past which was way too strong for my skin and I had terrible peeling and redness so I was very nervous about trying something new. The team asked me loads of questions about what I had used previously and suggested something different. They also gave me ways to ease my skin in gently which the other company had not done. I started with every third day and then every second. I am now able to use the prescription product nightly. Have I noticed a massive difference yet? Not particularly BUT I've not been using it nightly for long. I do think there is a small change in pigmentation. I am looking forward to seeing the results in the future

12 septembre 2026
Avis spontané
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Réponse de Dermatica

We're so happy to hear about your positive experience with our team and the products.

We are always here to help and look forward to being alongside you on your skin care journey!

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Lovely skin and hair formula

Lovely skin and hair formula. Very happy

17 août 2026
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Réponse de Dermatica

We are so happy to hear you are pleased with our skin and hair formula. Your positive feedback truly makes our day!

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Treatments that actually work

Treatments that actually work! Finally! Worth every penny.

11 septembre 2026
Avis spontané
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Réponse de Dermatica

We're so glad our treatments are working well for you! We truly appreciate your kind words.

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service

7 août 2026
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Réponse de Dermatica

Thank you so much for your 5 star review - we are so happy you are happy!

Take care
The team at Dermatica

Noté 2 sur 5 étoiles

No improvements seen

Been using it for a few months now and there’s been absolutely no change to my melasma. If anything it has gotten worse, but I’ll keep going for a little while longer and see what happens! Delivery is always on time.

10 juillet 2026
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Réponse de Dermatica

Hi there,

Thank you for taking the time to leave us a review.

Every treatment should be used for at least 6-8 weeks in order to give your formula the chance to take effect. Your treatment progress is monitored by our dermatology team and we’re always on help if you want to check in on your progress. Managing melasma is a gradual journey, and sticking with your routine is the best way to get those lasting results.

Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp  

Take care, 
The Team at Dermatica

Noté 4 sur 5 étoiles

Acne Treatment.

I was with Dermatica for more than one and a half years and would not have cancelled the subscription if I had not had financial constraints. On top of that, I personally feel the treatments are a bit expensive, and they expire sooner compared to other brands. Nevertheless, I would like to thank the Dermatica team for treating the issues I was dealing with. The results have been prominent most of the time.

21 juin 2026
Avis spontané
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Réponse de Dermatica

We appreciate you sharing your experience with us. We're happy to hear our treatments effectively addressed your concerns and provided prominent results.

We do try and provide a cost effective product whilst still being able to provide an efficient service and top class product but appreciate this is not for everyone and we really do value your feedback and your custom with us.

Should you wish to rejoin your skin care journey at a later date, we would love to help support you!

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

LOVE Dermatica

I am delighted with my experience so far at Dermatica. The consultation was seamless, and it was incredibly easy to add additional information afterwards.

I have had to postpone my third treatment to be dispatched in December as I've still got quite a bit of treatment left in my first bottle; I'm currently using it every 3ish days to not overwhelm my skin, and my second bottle is being dispatched. But even delaying the treatment was so easy on the dashboard.

My skin is looking amazing thanks to you.

3 août 2026
Avis spontané
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Réponse de Dermatica

We are so pleased to hear about your positive experience with us! It's wonderful to know that our consultation process was seamless and that you found it easy to manage your treatment schedule. We're especially delighted that your skin is looking amazing. Thank you for sharing your feedback; we truly appreciate it.

Take Care!
The Team at Dermatica

Noté 4 sur 5 étoiles

Quite good for the skin,still trying…

Quite good for the skin,still trying out new products

14 août 2026
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Réponse de Dermatica

We're glad to hear our product is working well for your skin. We hope you continue to enjoy exploring our range!

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

very happy with product

I found the process very simple, and the results have been exceptional. My rosacea has greatly improved along with my general complexion.

10 août 2026
Avis spontané
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Réponse de Dermatica

We're so glad to hear the process was simple and that you've seen such exceptional improvements with your rosacea and complexion. Thank you for your wonderful feedback!

Take Care!
The Team at Dermatica

Noté 1 sur 5 étoiles

Very slow and they don’t listed to you

I filled out my consultation form on the 28th of August - almost 2 weeks ago. Firstly, the form is not very user friendly, not allowing you to go ‘back’ to edit answers. I wanted to request a specific type of retinol but I couldn’t go back to add it. So I placed my order and messaged the customer service, who seemed helpful and said they’d add a note onto my consultation. A few days went by and my prescription was finally approved, it was not what I had requested. So either they had ignored the note or I was lied to about a note being added on. I messaged them and said I wasn’t happy and wanted it to be reviewed. I was told they had ‘rejected’ the prescription and that a pharmacist would review and be in touch. And here I am 2 weeks later. I keep being fobbed off saying they are busier than usual. I’m sorry, but that isn’t good enough- 2 weeks is plenty of time.

I will update my review when the issue is rectified.

8 septembre 2026
Avis spontané
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Réponse de Dermatica

Hi Monica,

Thank you for taking the time to leave us a review. We're sorry to hear that your experience with Dermatica hasn't been a positive one.

Our consultation is designed to gather the clinical information needed to make an accurate treatment recommendation, while remaining user-friendly and straightforward. We would like to reassure you that even if a section is missed, our team is always available and happy to discuss your consultation in further detail to ensure you can advise us of your skin concerns and preferences.

We can see the notes on your account and apologise for the delay and frustration this situation has caused. A member of our team has reached out to you via email to get this sorted for you and your treatment has been dispatched.

Take care,
The Team at Dermatica

Noté 5 sur 5 étoiles

Fantastic customer service and the…

Fantastic customer service and the products really REALLY work!!

7 septembre 2026
Avis spontané
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Réponse de Dermatica

We're so happy to hear you had such a positive experience with our customer service and products! Your kind words mean a lot to us.

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Fantastic customer service and real results!

I’m having a great experience with Dermatica, especially when it comes to customer service. Whenever I’ve had questions, the team has responded quickly and thoughtfully, which made me feel genuinely supported throughout my treatment.

What stood out most is that they don’t just offer a one-size-fits-all plan — they actively adjusted my treatment based on how my skin was responding, until we found the right formula for me. That level of care and attention is rare to find.

Between the excellent customer service and the personalized approach to treatment, I couldn’t be happier with the results. Highly recommend to anyone looking for a skincare service that truly listens and cares to its customers.

7 septembre 2026
Avis spontané
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Réponse de Dermatica

We are so pleased to hear about your positive experience with us! It's wonderful to know that our team's quick and thoughtful responses made you feel supported throughout your treatment journey. We are particularly glad that our personalized approach to adjusting your treatment, based on your skin's responses, resonated with you and led to such great results. Your kind words truly motivate us, and we are grateful for your high recommendation.

Take Care!
The Team at Dermatica

Noté 4 sur 5 étoiles

It’s early days yet I have only been…

It’s early days yet I have only been using dermatica for four weeks ,but my my skin has more of a glow

6 septembre 2026
Avis spontané
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Réponse de Dermatica

We're so happy to hear your skin is glowing after four weeks! We appreciate you sharing your positive experience with us.

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Dermatica rosasea

Great delivered on time always there if you have questions

6 mai 2026
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Réponse de Dermatica

We are so happy to hear that our delivery service met your expectations and that we were able to assist you with your questions. We appreciate your kind words!

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Game changers!

Game changers!
was really struggling with my skin until I found theses guys.

thank you

1 mars 2026
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Réponse de Dermatica

We're so happy to hear our products have made such a positive difference for your skin! Thank you for sharing your wonderful feedback with us.

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

It works…

Before using Dermatica I'd been having major breakouts, redness, dry patches etc my skin was looking worse in my 40s than it ever was in my teens. I tried so many expensive skin products and was finding nothing was helping. I ordered the nourishing kit on the back of a recommendation and wow its changed everything! Within days my skin looked healthy, glowing and fresh. No more lumps, breakouts or redness. I cannot believe the results after only a few weeks of use. It's gone way beyond my expectations i'm so pleased. I had questions before ordering and the customer service was excellent. And the price of the products is very reasonable. Very happy customer and would highly recommend.

6 septembre 2026
Avis spontané
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Réponse de Dermatica

We are so delighted to hear about the incredible transformation your skin has experienced with our nourishing kit! It's wonderful to know that after trying many products, you've found something that truly makes a difference, leaving your skin healthy, glowing, and fresh. We're especially pleased that we could exceed your expectations and that our customer service was excellent when you had questions. We truly appreciate your kind words and recommendation.

Take Care!
The Team at Dermatica

Noté 5 sur 5 étoiles

Helped my skin

Helped my skin , I definitely recommend.

3 septembre 2026
Avis spontané
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Réponse de Dermatica

We're so happy to hear our product helped your skin! Thank you for your wonderful recommendation.

Take Care!
The Team at Dermatica

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