"D___Gallery" Avis 74

Dishonest company. They are selling defective goods and refusing responsibility. They sold me a defective Dragon Diffusion bag, also in the wrong colour. Avoid this company at ALL costs.

I am having to go through a credit card chargeback process to get the refund I am entitled to. They are trying to scam consumers into thinking that the only basis for return is “change of mind”. Under EU consumer law this is completely wrong. They are liable for defective goods and must return consumers to the position they were in before buying - that means zero fake charges.

The dragon diffusion bag arrived and is poor quality compared to my other dragon diffusion bag. I emailed to ask about returning it and a refund, and 3 days later have not had a reply

The communication was great fast and efficient. They answered all my questions very quickly and shipped it promptly. Highly recommend.

I submitted a return request on 29 April, within the merchant’s stated 14-day return period for online orders, and followed up again on 1 May and 6 May after receiving no response or return instructions.

To date, the merchant has still failed to respond or provide any return processing despite multiple contact attempts made within the required timeframe.

Before placing the order, I also received contradictory information from customer service regarding whether the item was eligible for return, which created confusion about the purchase terms from the beginning.

As this was an online purchase from a business operating in the EU, I expected the return process and customer communication to be handled in accordance with the merchant’s stated policy and standard consumer protection obligations for distance selling.

I have retained screenshots and documentation of:
* the original return request submitted within the return window,
* multiple follow-up attempts,
* and the contradictory customer service information provided prior to purchase.

At this stage, the main issue is the complete lack of communication and support despite repeated good-faith attempts to resolve the matter properly.

Wonderful dress and totally satisfied with delivery and service!

Lovely item and great price. Easily £100 cheaper than brand site. Very happy.

First time ordering anything from this site. They kept me updated on the order and package was received earlier than I expected. Also, they offered great pricing on a bag I had been eyeing.

I send inquiry regarding my order, but never get reply....Bad experience. In addition , let me inform the expected arrival date, too. Shipping is sooooo slow.

I live in the US and I was a bit worried about the shipping, but it was very fast and easy to track. The bag is beautiful and I am very happy with my purchase. Thank you!

Great boutique! Everything very fast & professional!

Giubbotto perfetto e corrispondente alla descrizione. Consegna rapida e servizio impeccabile. Sono davvero soddisfatta del mio acquisto, comprerò sicuramente di nuovo in questa boutique.

Very fast! Good service.

Everything was like expected

My order arrived exactly on time and everything was perfect!

Fast delivery of a beautiful Yuzefi bag, at an amazing price. Thank you

I did. the Order three Werks ago and up to now nothing happened

JOKE!!!!

I return my dress, and they send this message for me.
We have received your request for the return order DGA-1912.
We will share the return shipping label Fedex with you shortly .
Please note , as for our refund policy on the bottom of the web-site return shipping costs 35 euro and and international customs duties and sale taxes around 30% of the cost of the dress will be deducted from your final refund .

THIEF!!!