DHL Express Romania Avis 129

I wish I checked their reputation online before I decided to use their services. Disappointing. And when I say this it’s not only for DHL romania, it is for DHL Germany too and overall . Ridiculously expensive and they don’t deliver on time. Late in processing, they don’t provide real updates and they are not responsible.

I was thinking that I will be one of the few with bad review for DHL Romania, since they are DHL!!!! But surprise, here are mostly bad reviews.
And this is mine:
- nobody communicates, custom agents don t read customer requests and don t communicate with customers (they block the email address at some point!), delivery agents don t communicate with their warehouse, customer agents don t communicate with delivery dept
- absurd taxes, 14 euro + vat to make a payment with no other option
- they are stealing small amounts from their customers by increasing custom value with transport cost, which is already in the product cost, without telling them how to prepare the right documents to prevent this
- they are asking about transport cost , while they receive that amount and they also know who paid the transport
- a general attitude that customer should be honoured that they had a shipment with dhl.
- yes it should be written with small laters, like a Temu dhl
Hello Germany, can you do some cleaning here? These guys don t respect their customers!

Unfortunately, their staff is mostly unqualified, making every delivery a challenge and a matter of luck. Some ordered parcels were never delivered.

Avoid using DHL whenever possible, in Romania and anywhere else. Not only do they often fail to deliver the packages, but they also falsely claim they contacted you or that you weren’t home when no attempt was actually made. Extremely unprofessional and frustrating service.

Mizerabil.
Platesti DHL pentru expediere in 3-5 zile lucratoare si primesti:
Japonia - Romania in 2 zile apoi sta inca 5 zile fara niciun update in Bucuresti. Vine weekendul in care ei nu lucreaza (ca si cum in timpul saptamanii se rup) asta insemnand ca va sta in total INCA cel putin 7 zile.
Daca suni la serviciu clienti iti zic ca e in vama si mai mult nu stiu. ca si cum nu poti vedea pe tracking ca sta in vama.

Am avut o experiență foarte bună cu DHL România. Coletul a fost livrat la timp și în stare perfectă, iar echipa de suport a fost profesionistă și amabilă când am sunat pentru detalii. Tracking-ul a funcționat corect și am fost actualizat pe parcursul livrării. Mulțumesc team-ului DHL pentru serviciul eficient

No customer contact. They seem clueless ,poor service, understaffed.
High price ,low and cheap quality.

The delivery person called sharp and hang up. I didn’t get the chance to answer. I called back but no answer.
Immediately i received a message that “no one was found at the location” and i need to pick up the delivery from their office.
To mention that at the delivery location, we are a company that operates NON STOP 24/7 and constantly there are 2 receptionists present. I was also present in the office at the time i received the notice.

Few days later i had no option but to go in person and pick up the package and i took the opportunity to share my experience with the representative who encouraged me to call customer service department which is totally unprofessional. She should take a initiative and pass this to their department, not me to waste more time for their actions.

To mention that we are a big company and in the same day, another person from our office should receive a package and he also had the same experience. Just for him this was worst as his package should be stored in cold temperature, he used the special package upon delivery however due to the fact that package stayed in their office Saturday and Sunday the products inside got warm and were useless after. (It was about specific medication who could also not be administrated for his treatment)
To mention that on other countries these services were perfect so DHL Romania definitely needs a better qualified Management

I recently shipped two identical boxes to the USA (AWB 3801145600) — exactly the same ones I used with UPS and FedEx (Fan Courier Tip 8) before. UPS and Fedex scanners always matched my careful measurements perfectly. But DHL's scanners reported different heights (79.5 cm vs. 80.5 cm), pushing volumetric weight from 53 kg to 60.5 kg and significantly increasing costs. Rip off surprise! Despite providing evidence and kindly asking them to verify with a sample box, Maria Bandi from Ro Support rigidly insisted like a robot on "calibrated high precision laser scanners" and "box deformations," offering no real escalation or resolution—just standard templated responses. Trust is gone, so I've paused all DHL USA shipments and reverted to reliable UPS/FedEx; numerous similar complaints online suggest this is common. Avoid DHL Express if you need honest and predictable pricing.

Terrible people working for this company. Needless to say I'm not referring to the delivery people who have never done me any wrong but the customs team is absolutely terrible. They're rigid, they don't follow any form of protocol, they prefer calls instead of emails like that's of any help, when you express that you want to change the person in charge of your awb and they simply say "no". I'm really not a fan of their services

It's not an express service !! Very bad experience! It's Friday....bad luck...you'll get it on Monday!! What express service is this??!!
How can they improve? Maybe working better and changing hours suitable for an express service?! Maybe taking this job seriously? !

It has been 4 days including the weekend and it still shows as being in delivery. There were so many ways to contact the recipient to expedite the delivery process. This courier service in Romania is a very negative experience,

My worst experience in 40 years. The communication is rigid, unpolite and not effective. It seems like that their main focus is to gain 1 star ratings. At least they are successful in doing that. Unfortunatelly not succesfull in delivering goods from oursde Europe. I couldn't get the goods that were delivered from Japan.

They have unqualified personnel, incapable of doing the bear minimum and deliver a paid parcel for a month. 2 weeks kept on hold without any movement on their end, still not delivered. The most horrible service ever, please stop working with them, as we do not get what we paid for!!!

I was sent an envelope with an important document from Romania to UK. All good until it came to UK, where the driver decided to deliver it at the address chosen by him, not where l re-directed it. I called them, they didn't want to tell me where the envelope was, as l was ready to go and pick it up myself from where it was. Two days they refused to tell me where my envelope was. Finally the third day they delivered it where it was meant to. Disgusting service at a very high price. I will never send with DHL. Never!

Cea mai slaba companie de curierat din lume. Oricat incerc sa i evit, tot dau de ei. Rog companiile sa nu mai lucreze cu acesti amatori care si bat joc!!!

Solicité una entrega de un paquete para mi hija que estaba en Rumania con entrega en su domicilio y tuvo que ir a un polígono a 12 km par a recoger caj ade 20 kgporque el repartidor le dijo que al no tener teléfono de allí no hacían entregas. Yo pagué con el servicio en su domicilio y además casi 24.35 eu por el taxi. He puesto ya dos reclamaciones 54844815 y 54921689 y nadie me contesta. Hoy he vuelto a llamar y me han atendido con muy poca educación ya que me dicen que tengo que dirigir la reclamación a DHL Rumania cuando yo contraté el servicio con DHL ESPAÑA. Ruego contestación o me dirigiré a oficina del Consumidor

Change the contract with the national couriers and use someone other than Cargus. Cargus consistently provides poor service, they can’t track packages properly and frequently lose shipments. It’s unbelievable.

DO NOT USE THIS COURIER SERVICE! THE SNAIL MAIL IS FASTER THAN THEM. VERY BAD CUSTOMER SERVICE! IF U GO TO THE DHL OFFICE, THE SHOP ATTENDANT TELLS YOU NOT TO COME TO HIM BECAUSE HE CANNOT HELP YOU! I SEND HEART MEDICATION FOR MY MOM, AND EVERY TIME SHE CALLS THEY TELL HER EVERYTHIG IS OK WITH THE PACKAGE, BUT THEY ARE NOT SENDONG IT OUT FOR DELIVERY! WHAT PART OF HEART MEDICATION DHL DOESNT UNDERSTAND? ALL THEY WANT IS THE MONEY (VERY EXPENSIVE), ONCE YOU PAID YOU CAN FORGET ABOUT THEM DOING THEIR JOB!

The express delivery service cost me 80€ and it take 5 days !!!! What an express delivery service!!! Horrible never ever again I’ll use dhl